I took my Velar to Sytner Land Rover Stockport on 23/09/2026 for routine maintenance and a few repairs after an inspection report, and Kailum (service advisor) made the whole experience really easy an... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Absolutely appalling service. I would give zero stars if it were an option. As an existing customer I expected better, but quite frankly it is apparent that the dealership's only interest is in rinsin... Leggi di più
L'azienda ha risposto
Recall visit handled by Caroline, she was efficient, informative and attentive. The initial while you wait timing was 2/3 hours, all done includind a car wash in 1 hour ! In general terms a clear 'upi... Leggi di più
L'azienda ha risposto
My experience at Land Rover on 25th September was excellent. From arrival to departure everyone was very helpful & professional. Caroline was lovely and looked after me very well. The work was explain... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
Spark Business Park,Bailey Road, SK1 2AD, Stockport, Regno Unito
- 0161 474 7799
4,5
Eccellente
902 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Routine maintenance-Range Rover Velar
I took my Velar to Sytner Land Rover Stockport on 23/09/2026 for routine maintenance and a few repairs after an inspection report, and Kailum (service advisor) made the whole experience really easy and seamless. Kailum went through what the report identified, what needed doing straight away and what could wait, and he never tried to push me into anything I didn't need. I was kept updated while the work was being done, and the car was ready when they said it would be. It even came back washed and vacuumed, which was a really nice touch😊. My car drives brilliantly now. Honest, friendly service, and I'd happily go back anytime. Thanks to Kailum and the team!
23 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Thank you so much, Otega, for taking the time to share your experience. We’re delighted to hear that Kai provided clear, honest advice and kept you fully informed throughout your visit. It’s wonderful to know your Velar is driving brilliantly and that you appreciated the extra touches like the complimentary wash and vac. Your kind words mean a great deal to the whole team and we look forward to welcoming you back to Sytner Land Rover Stockport whenever you need us again. Kind regards Laura Fergusson - Customer Experience Manager
Sam in service was brilliant to deal…
Sam in service was brilliant to deal with
14 ottobre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Dear Nathan, Thank you very much for your kind words regarding your experience with Sam in our service department. We’re delighted to hear that you felt well looked after. It’s always wonderful to receive such positive feedback. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back to Sytner Land Rover Stockport in the future. Kind regards, Laura Fergusson - Customer Experience Manager
Great welcome on arrival
Great welcome on arrival. Professional and courteous communication throughout.
7 ottobre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Thank you very much for your kind words. We are delighted to hear that you received a warm welcome on arrival and found our communication to be professional and courteous throughout your experience. It is always our aim to provide the highest standard of customer service, and your feedback is greatly appreciated. Should you require any assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner Land Rover Stockport. Kind regards Laura Fergusson - Customer Experience Manager
Great Comms, not so much in person.
Communication and support in the lead-up to collecting my new car were excellent, with regular and helpful updates throughout. I chose to collect the car rather than have it delivered because I expected a thorough demonstration of its systems and features. Unfortunately, the handover lasted only around 30 minutes and the demonstration was very basic. After the dealership representative went back inside, I spent a further 20 minutes in the car park trying to work everything out for myself. Having travelled nearly three hours to collect it, the experience was disappointing and not what I had expected. In hindsight, I could have stayed at home and had the car delivered, as the level of guidance would have been much the same. The service before collection was very good, but the handover itself did not justify the journey.
I felt that, as a fleet customer rather than a private buyer, I did not receive the level of guidance and personal attention I have experienced when purchasing cars directly from dealerships. Based on previous handovers, the usual sense of care and occasion was missing, which made the day feel like an anticlimax.
9 ottobre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Dear Garry, thank you for your feedback. We are sincerely sorry to hear that you felt the handover experience did not meet your expectations after your long journey. It is disappointing to learn that the demonstration felt basic and lacked the personal attention you anticipated. We appreciate your kind words about communication prior to collection and value your honest reflections on your experience. I am happy to arrange for the team to reach out to you to discuss any outstanding questions you may have. Just let me know if you would like this along with your registration via email on laurafergusson@sytner.co.uk and I will make the arrangements. Kind regards Laura Fergusson - Customer Experience Manager
Great service
Easy to deal with, prompt, helpful, made the whole new car collection vey easy
2 ottobre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Dear Dave, Thank you very much for your kind words and taking the time to share your experience with us. We are thrilled to hear that you found the whole new car collection process easy, prompt, and helpful. We hope you enjoy your new vehicle and look forward to seeing you again in the future. Kind regards Laura Fergusson - Customer Experience Manager
Slick check in with prompt friendly…
Slick check in with prompt friendly service, I was waiting at the dealership for the work to be completed, so was lead to an area I could work and kept refreshed with regular offers for tea and coffee.
7 ottobre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Dear Mark, Thank you very much for your kind words. We’re delighted to hear that you found the check-in process slick and the service prompt and friendly. It’s great to know that our waiting area met your needs and that you felt well looked after with regular offers of tea and coffee. We look forward to welcoming you back to Sytner Land Rover Stockport in the future. Kind regards Laura Fergusson - Customer Experience Manager
– Highly Recommended!
– Highly Recommended!
I had a fantastic experience with the team at Sytner Land Rover Stockport . From the time I called to book my appointment to the moment I arrived on the day.
I was made to feel welcome and valued as a customer. The staff were exceptionally professional, friendly, approachable and attentive throughout my visit.
The level of customer service was outstanding. Everything was handled with care and professionalism, and Sarah Louise who was my contact person , I can’t thank you enough. You were to me an Angel sent to clear all my doubts.
She took the time to ensure I was well informed and comfortable throughout the process. It is refreshing to receive such excellent service, where the customer genuinely feels like a priority.
A huge thank you to the entire team for making my experience such a positive one. Your professionalism, kindness and dedication truly stand out. I wouldn’t hesitate to recommend this service centre to anyone looking for reliable service and an exceptional customer experience.
A well-deserved five stars. Keep up the excellent work! ⭐⭐⭐⭐⭐
😊
Chinelo
6 ottobre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Dear Chinelo, Thank you so much for your wonderful review. We’re thrilled to hear that Sarah Louise and the entire team made you feel welcomed and valued throughout your visit. It’s always our aim to provide professional, attentive, and friendly service, and your kind words truly mean a lot to us. We’re delighted that you had such a positive experience and appreciate your high recommendation. Warmest thanks from all of us at Sytner Land Rover Stockport. Kind regards Laura Fergusson - Customer Experience Manager
Absolutely appalling service
Absolutely appalling service. I would give zero stars if it were an option. As an existing customer I expected better, but quite frankly it is apparent that the dealership's only interest is in rinsing customers for every penny they can get. I would elaborate, but suffice to say if there is a way they can make the customer responsible for issues related to poor build or component quality they will do so...
5 ottobre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
We are genuinely sorry to hear about your dissatisfaction. At Sytner Land Rover Stockport, we aim to deliver the highest standards of service and customer care. If you would like to share further information with me on the registration of your car, I can then review your concerns in more details. My contact details are laurafergusson@sytner.co.uk. Kind regards Laura Fergusson - Customer Experience Manager
Risposta di Sytner Group - Sytner Land Rover Stockport
Dear Liz, Thank you very much for your kind words and fantastic 5-star review. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Kind regards Laura Fergusson - Customer Experience Manager
Excellent experience at Land Rover!
My experience at Land Rover on 25th September was excellent. From arrival to departure everyone was very helpful & professional. Caroline was lovely and looked after me very well. The work was explained to me, and the documentation provided was good. Great customer service!
25 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Dear Louise, thank you very much for your kind words and for taking the time to share your positive experience at Land Rover Stockport. We are delighted to hear that Caroline and the team provided you with such professional and helpful service throughout your visit. Your feedback is greatly appreciated and serves as an encouragement to us all. We look forward to welcoming you back in the future. Kind regards Laura Fergusson - Customer Experience Manager
It has been an excellent experience at…
It has been an excellent experience at Land Rover Stockport and special thanks to Hannah who supported and guided me right from the start. She has been extremely helpful and polite and easily approachable.
30 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Dear Obaid, Thank you very much for your kind words and for sharing your positive experience at Land Rover Stockport. We are delighted to hear that Hannah was able to look after you so well. It’s wonderful to know that her helpfulness, politeness, and approachable manner made a difference. Your feedback is greatly appreciated, and we hope you continue to enjoy your Land Rover for many miles to come. Kind regards Laura Fergusson - Customer Experience Manager
Sarah Louise was absolutely brilliant
Sarah Louise was absolutely brilliant, very polite and professional in her job. another visit another very easy experience very satisfied
28 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Dear Michael, Thank you ever so much for your kind words. We are delighted to hear that Sarah Louise provided you with a polite and professional experience. It is always wonderful to know that our efforts are appreciated and that you remain very satisfied. We look forward to welcoming you back again in the future. Kind regards Laura Fergusson - Customer Experience Manager
Great service
Great service . Car was booked in took 5 min to do paperwork .No waiting around . Lady was very professional and friendly .
22 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Good Afternoon Mr Ahmed, Thank you very much for your kind review. We are delighted to hear that you found the service efficient and that the paperwork was completed swiftly. Your feedback is greatly appreciated and encourages us to maintain these high standards. We look forward to welcoming you back to Sytner Land Rover Stockport in the future. Kind regards, Laura Fergusson - Customer Experience Manager
Couldn’t do enough for you
Couldn’t do enough for you. Brilliant service so organised.
28 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Dear Lisa, Thank you ever so much for your wonderful review. We’re absolutely thrilled to hear that you found our service brilliant and well-organised. It’s always our aim to provide excellent care and ensure every customer feels supported throughout their experience. Your kind words truly mean a lot to the entire team here at Sytner Land Rover Stockport. We look forward to welcoming you back in the future and continuing to exceed your expectations. Kind regards Laura Fergusson - Customer Experience Manager
Samuel in service personalised my…
Samuel in service personalised my experience with continuous updates and technical explanations restoring my faith in Land Rover and its service 10/10 top job
24 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Dear Elwyn, Thank you ever so much for your kind words. We are delighted to hear that Sam provided you with such great service. It’s wonderful to know that this experience has restored your faith in Land Rover and our service team. Your 10/10 rating means a great deal to us, and we look forward to continuing to offer the high standards you expect and deserve. Kind regards Laura Fergusson - Customer Experience Manager
Recall visit - good job
Recall visit handled by Caroline, she was efficient, informative and attentive. The initial while you wait timing was 2/3 hours, all done includind a car wash in 1 hour ! In general terms a clear 'uping of their game' for Syntner service - well done.
24 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Dear Alan, Thank you very much for your wonderful review. We are delighted to hear that Caroline provided efficient, informative, and attentive service during your visit. It’s fantastic to know the work was completed well within the expected time, including the wash. Your kind words about the improved service at Sytner Land Rover Stockport mean a great deal to us as we are constantly striving to improve. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Kind regards, Laura Fergusson - Customer Experience Manager
Met up with Sarah-Louise at Sytners
Met up with Sarah-Louise at Sytners. Sarah was extremely professional and efficient. Made the whole process very comfortable.
11 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Dear Mr Whittaker, Thank you very much for your kind words. Ensuring our customers feel comfortable throughout the entire process is something we take great pride in. Your feedback is greatly appreciated and serves as a wonderful encouragement for the whole team at Sytner Land Rover Stockport. We look forward to welcoming you back in the future. Kind regards, Laura Fergusson - Customer Experience Manager
Sarah Lou handled my day very well
Sarah Lou handled my day very well, from drop off to regular calls , relaxed and at ease,
16 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Dear Nicholas, Thank you very much for your kind words. It’s wonderful to know you felt relaxed and at ease throughout. Your positive feedback means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Land Rover Stockport in the future. Kind regards Laura Fergusson - Customer Experience Manager
Great experience with my Jaguar service…
Great experience with my Jaguar service and MOT at Sytner Land Rover Stockport. Special thanks to **Sarah Louise** for being friendly, professional and very helpful throughout. Excellent service — highly recommended!
19 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Dear Mr Basha, Thank you very much for your kind words and for choosing Sytner Land Rover Stockport for your Jaguar service and MOT. We are delighted to hear that Sarah Louise provided you with friendly, professional, and helpful assistance throughout your visit. We look forward to welcoming you back in the future for any of your motoring needs. Kind regards, Laura Fergusson - Customer Experience Manager
DEFENDER RECALL
Overall experience was good. I was kept fully informed during my wait for the recall rectification by Sarah Louise Ravens whose attendance was excellent and much appreciated.
10 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Sytner Land Rover Stockport
Thank you very much for your positive feedback. We are delighted to hear that your overall experience was good and that Sarah Louise provided excellent service throughout. It is wonderful to know you felt fully informed and appreciated her attentive care. We truly value your kind words and are grateful for your support. We look forward to welcoming you back to Sytner Land Rover Stockport in the future. Kind regards Laura Fergusson - Customer Experience Manager
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.