The service department recently looked at and repaired my Discovery ever so well and super quick. I was offered a loan car and got my car back with a super valet, making the car looking like new aga... Leggi di più
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Sede
Cambia sedeMerlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR Bristol, GB
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Absolutely fabulous service today at cribbs causeway.We arrived on our trip to Center parks Longleat last night to find our boot was jammed so had no access to our luggage and more importantly some m... Leggi di più
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The receptionist was warm and welcoming and we were offered refreshments - lovely hot coffee on a freezing cold day. Emma, who booked our car in, was also welcoming and explained the process to us. Em... Leggi di più
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If the amount of time taken for your Tanya Heath, Client Support Manager,to respond to my Trustpilot comments is anything to go by ( ie.9th Nov to 31st Jan), then by the time I am given any mutually... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
Merlin Road Cribbs Causeway Patchway Bristol Avon, BS10 7SR, Bristol, Regno Unito
- 0117 975 5200
4,2
Molto buono
536 recensioni
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In my opinion a Rip Off
I had my Jaguar book in as I was not getting the services that use the internet like the traffic and Google earth.
on entering their Service Bay I drove over some sensors that apparently Recorded the condition of my tyres
They said my wheel alignment was out and did I want to have them do it it whilst it was there they quoted a price of £140 Double what it would cost elsewhere.
I felt I had been cornered into agreeing to this asa they should have given me time to think about it rationally.
I had originally given permission for 1 hour labour to Diagnose the fault
they then rang me say the system had crashed and they needed another hour
then they rang again to say there was no fault codes and now needed another 2 hours
they then rang to say they had found the fault which the the TCU which they thought it had been
so why take 4 hours when they knew what is was when the system Crashed.
they also would not honour a credit that I had saying it was for service and tyres only
it appears to me that these service advisers are on some sort of incentive/commission scheme
I Emailer Gary Slater the Manager of that dealership and when he eventually replied he said that they were following Jaguar procedures
and he would at least honour my £1116 credit
if I supplied my Bank Details he would transfer that
However since then has not transferred.
I have since then Emailed John Cragg CEO of Sytner and Had No Reply
customer service at its Lowest
26 novembre 2025
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Risposta di Sytner Group - Sytner Jaguar Bristol
Good morning Tyrone, Thank you for taking the time to share your feedback and we are sorry to hear about the frustration you experienced during your visit. After discussing this fully with our Head of Business, I’m pleased to confirm that the matter has now been resolved, including the refund that was agreed. We appreciate you bringing this to our attention, as it helps us improve the service we provide. If you ever need further assistance, please feel free to contact us directly. Kind regards, Emma Cole - Client Relations Manager
Needed some body work repair - no worries
Needed some body work repair, took vehicle in and they inspected the vehicle, by the time I arrived home, estimate had been delivered, book and agreed date and time scale, finished much quicker than expected, and perfect you could not see that any work had been done car looked like new ( they even cleaned the interior)
17 febbraio 2026
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Risposta di Sytner Group - Sytner Jaguar Bristol
Morning John, thank you very much for your five-star feedback. We are delighted to hear that the bodywork repair was completed swiftly and to your satisfaction, with the vehicle looking as good as new. It is also wonderful to know that our team’s attention to detail, including the interior cleaning, made a difference. Your support means a great deal to us, and we look forward to assisting you with any future needs. Kind regards, Gary Slater - Head of Business
A good experience
I booked a waiting appointment but the customer services lady said that waiting appointments could take 3-4 hours. I thought that the work was only going to take about 1 and a half hours and thought that the idea of a waiting appointment was that work would start almost immediately you arrived. However, they managed it in 2 hours which was very good. They washed the car and it looked good when I picked it up. The customer services lady was friendly and prompt which was good and provided me a cup of coffee.
17 febbraio 2026
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Risposta di Sytner Group - Sytner Jaguar Bristol
Morning Henri, thank you for your thoughtful review. We are pleased to hear that your waiting appointment was completed quicker than expected and that you were happy with the service, including the car wash. It is great to know our customer services team made you feel welcome and comfortable with a friendly approach, not to forget the coffee! We appreciate your feedback and hope to continue providing a positive experience whenever you visit Sytner Jaguar Bristol. Kind regards, Gary Slater - Head of Business
Credit where credit's due
18 months ago I left a damming review for Sytner Bristol because it took them a year to fix two battery issues and the whole experience was dreadful. My heart sank when the same fault occurred a couple of weeks ago but to my surprise they booked it in one week later and fixed it during the week they had it. I'm still in shock.
Total turnaround. My understanding is they have hired a lot more technicians and now have much better access to parts. Kudos to Charlotte (in charge of service) and another Charlotte (who looked after me). You can't have too many Charlottes!
13 febbraio 2026
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Risposta di Sytner Group - Sytner Jaguar Bristol
Good Morning Richard, Thank you for your honest and thoughtful feedback for Sytner Jaguar Bristol. We’re delighted to hear your recent experience was so much improved and that Charlotte and the team provided an excellent service. Your kind words mean a great deal to us, and we truly appreciate you recognising the positive changes. Warm regards Elanor Harriss, Dealership Administrator
I-Pace Heater Repair - Sytner Jaguar Bristol
In December, the heater in my 2023 I-Pace stopped working and I was given a fairly quick triage appointment. This identified some potential causes, so it was then booked in for further investigation straight after New Year.
During that work, it was initially thought to be a software issue, which was resolved, the car checked and then returned to me but, unfortunately, on the way home the problem reappeared. I called my Service Advisor from the car and she asked me to bring it straight back for further investigation.
Following further testing, they had discussions with Jaguar, who approved the replacement of the HVCH unit under warranty (a major piece of work). This was carried out the day after the approval, the fault was completely rectified and the car has been very warm ever since...which has been very welcome.
Although there was the initial disappointment of the first failed repair, the service I received from Sytner’s service team at all times was excellent.
My Service Advisor, Charlotte, was always friendly, helpful, efficient and professional and did a great job in getting the issue resolved successfully, while making sure that I was kept updated throughout the process. I cannot fault the facilities, people or service I received and would happily recommend Sytner Jaguar.
Thank you
14 gennaio 2026
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Risposta di Sytner Group - Sytner Jaguar Bristol
Good Afternoon Mark, Thank you very much for your kind words and detailed feedback on your recent visit to Sytner Jaguar Bristol. We are delighted to hear that Charlotte and the team provided you with an excellent service throughout the process, despite the initial setback. It’s wonderful to know your I-Pace is now warm and comfortable again. We look forward to welcoming you back in the future. Kind regards Eleanor Harriss, Dealership Administrator
Five star treatment
The facilities for cars and people at Merlin Road are first class. The service matches the surroundings and the staff are customer focused, attentive and knowledgeable as demonstrated by Charlotte and Ellis.
26 gennaio 2026
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Risposta di Sytner Group - Sytner Jaguar Bristol
Good Morning Terence, Thank you very much for your kind words and for taking the time to share your experience at Sytner Jaguar Bristol. We are delighted to hear that you found the facilities at Sytner JLR Bristol to be first class and that our team, especially Charlotte and Ellis who provided attentive and knowledgeable service. We look forward to welcoming you back in the future. Kind regards Eleanor Harriss, Dealership Administrator
Taylor at Sytner JLR went out of the…
Taylor at Sytner JLR went out of the way to help book my car in for repairs. Delighted with the service so far…
16 gennaio 2026
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Risposta di Sytner Group - Sytner Jaguar Bristol
Dear Rahul, Thank you very much for your kind words for Sytner Jaguar Bristol. We are delighted to hear that Taylor was able to assist you so effectively and that you are pleased with the service provided. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to continuing to support you with your Jaguar in the future. Kind regards Eleanor Harriss, Dealership Administrator
Ready or not ready?
Disappointed that after handing my vehicle back to me after the (3rd!) safety recall works were completed, a new warning light was present as I drove away. I went straight back and they then took the vehicle back in for another 2 hours. Just shows that "completed" works were not checked. This shows poor service and does not inspire confidence in the vehicle or the service provided.
9 gennaio 2026
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Risposta di Sytner Group - Sytner Jaguar Bristol
Good Morning Tim, We sincerely apologise for the inconvenience and frustration caused by the repeated safety recall issues and the subsequent warning light. This is certainly not the standard of service we aim to provide at Sytner Jaguar Bristol, and we understand how this has affected your confidence in both the vehicle and our Dealership. We would like to invite you to contact our Senior Service Advisor, May Cook at maycook@sytner.co.uk to discuss your experience further and address your concerns directly. Kind regards Eleanor Harriss, Dealership Administrator
Great service all round
Great service all round. Been dealing with Ray from start to finish and made it very easy to get behind the wheel of our new Jaguar. Thanks for all your support.
29 dicembre 2025
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Risposta di Sytner Group - Sytner Jaguar Bristol
Good Morning AJ, Thank you so much for your kind words for Sytner Jaguar Bristol. We’re delighted to hear that Ray provided such excellent support throughout your experience with us. It’s wonderful to know that we made the process of getting behind the wheel of your new Jaguar straightforward and enjoyable. Your satisfaction means a great deal to the whole team and we hope you enjoy every moment with your new vehicle and look forward to being of service again in the future. Warm regards Gary Slater, Head of Business
Simply phenomenal Service from Dillan Singh…
Simply phenomenal Service from Dillan Singh. You have made the purchasing of a new car an absolute pleasure. Incredible amount of consideration given to the hand over day ……making it into a lovely surprise for my wife.
Thanks so much indeed Dillan!
7 dicembre 2025
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Risposta di Sytner Group - Sytner Jaguar Bristol
Good Morning Alex, Thank you ever so much for your wonderful review on your recent visit to Sytner Jaguar Bristol. We are absolutely delighted to hear that Dillan Singh made your car purchasing experience so enjoyable and memorable. It’s fantastic to know the handover day was a lovely surprise for your wife, and that such care and consideration were appreciated. Your kind words mean a great deal to us all and we hope you both enjoy many happy journeys in your new car. Warm regards Gary Slater, Head of Business
Much improved
Though I have had issues with this dealer in the past, they have gone out of their way to make things right with me, and seem to have definitely improved their processes to enure past issues don't reoccur.
The surroundings are very pleasant, service prompt, staff polite and I feel well looked after while I'm there.
17 novembre 2025
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Risposta di Sytner Group - Sytner Jaguar Bristol
Good Morning Alex, Thank you for your thoughtful review for Sytner Jaguar Bristol. We are pleased to hear that you have noticed improvements and felt well looked after during your visits. It is important to us that our customers feel valued and comfortable, and your kind words about or staff and surroundings are greatly appreciated. We hope to continue providing you with a positive experience in the future. Kind regards Eleanor Harriss, Dealership Administrator
I was informed many weeks ago that a…
I was informed many weeks ago that a part was required to address my issue. I sent photos telling them that I felt it was a fitting issue ( probably when the car was manufactured ). I had to return a the part had to be ordered several weeks later. I received no feedback from my email with the photos. When 8
I returned it was as I reported that the unit was not fitted properly and no part was required.
As a result of a in accurate diagnosis I had to travel twice instead of once losing time on two days
27 novembre 2025
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Risposta di Sytner Group - Sytner Jaguar Bristol
Dear Stephen, We apologise for the inconvenience caused by the misdiagnosis and the lack of timely communication regarding your vehicle. We appreciate your feedback and understand how frustrating it must have been to make two trips unnecessarily. We would like to invite you to contact our Aftersales Manager, Charlotte Diadoo, at charlottediadoo2@sytner.co.uk to discuss your experience further. Your satisfaction is important to us, and we hope to address your concerns directly. Kind regards, Gary Slater, Head Of Business, Sytner Jaguar Bristol
We were not happy with the wait of 4…
We were not happy with the wait of 4 and half hours for a,while you wait service on our car .had we been told this we would have not done this although staff pleasant with tea /coffe etc .and plenty of apologies this was not good enough .a wasted day .
15 novembre 2025
Risposta di Sytner Group - Sytner Jaguar Bristol
Afternoon Mr Billington, we sincerely apologise for the extended wait you experienced during your recent visit. We appreciate your kind words regarding our staff and their efforts to make you comfortable, however we understand how frustrating a lengthy delay can be and regret that this impacted your day. We would like to invite you to contact our Aftersales Manager Charlotte Diadoo, at charlottediadoo2@sytner.co.uk, so we may discuss your experience further and address any concerns you may have. Kind regards, Gary Slater - Head of Business
Tayler was very helpful she was very…
Tayler was very helpful she was very informative. I couldn’t have asked to deal with a nicer person in fact I only want to deal with her moving forward!
She is a credit to the company.
13 novembre 2025
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Risposta di Sytner Group - Sytner Jaguar Bristol
Good morning Antony, thank you very much for your five-star review. We are delighted to hear that Tayler provided such a helpful and informative experience - it’s wonderful to know that she made such a positive impression, and your appreciation means a great deal to us. Tayler truly is a credit to our team, and we’re pleased she was able to assist you so well. We look forward to continuing to provide you with excellent service in the future. Kind regards, Gary Slater - Head of Business
Very Polished Process
Very slick from the moment we arrived. Team is very helpful and efficient. Car was ready early too.
11 novembre 2025
Timings and efficiency of staff
Timings and efficiency of staff - thanks Charlotte and Tom!
22 ottobre 2025
Risposta di Sytner Group - Sytner Jaguar Bristol
Afternoon Jo, thank you very much for your kind words - we are delighted to hear that Charlotte and Tom provided you with an efficient and timely service. Your feedback is greatly appreciated and serves as a wonderful encouragement to the whole team here at Sytner Jaguar Bristol. We look forward to welcoming you back in the future. Kind regards, Gary Slater - Head of Business
Superb Aftersales Experience
Superb Aftersales Experience, with Charlotte today, from booking in through to collecting, I was updated with a call, full explanation of the invoice. Superb, Thank you Charlotte
31 ottobre 2025
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Risposta di Sytner Group - Sytner Jaguar Bristol
Good afternoon Mr Mulcock, thank you very much for taking the time to share your five-star experience. We are delighted to hear that Charlotte provided you with such a superb aftersales service, keeping you informed throughout and explaining everything clearly. It is always our aim to ensure our customers feel valued and well looked after. Your positive feedback is greatly appreciated and will be passed on to Charlotte. We look forward to welcoming you back to Sytner Jaguar Bristol in the future. Kind regards, Gary Slater - Head of Business
Professional from start to finish !
We’ve just come home from getting our new Range Rover Evoque today .
Ross has dealt with us from our first visit to the showroom to today . Answering all our questions , queries , quick emails and calls through our . Making our experience such a pleasant one . His knowledge of the car , reassured us we were being dealt with someone who knows his product .
Huge thank you Ross ( we love the laughs and banter along our journey of buying our new car . Many thanks Vinod & Sangeeta Mistry
30 ottobre 2025
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Risposta di Sytner Group - Sytner Jaguar Bristol
Afternoon Ms Mistry, thank you so much for your five-star feedback. We’re delighted that Ross provided you with such an excellent experience, keeping you informed and clearly explaining each step along the way. Our goal is always to make our customers feel valued and well cared for, and your comments confirm we’re achieving that. I’ll be sure to share your feedback with Ross. Kind regards, Gary Slater - Head of Business
A helpful salesman
I found the salesman I dealt with was not ‘pushy’, and was helpful in making my choice of car. Also, was very good at arranging my collection for delivery of the car.
28 ottobre 2025
Risposta di Sytner Group - Sytner Jaguar Bristol
Good morning, thank you very much for your five-star review of Sytner Jaguar Bristol. We are delighted to hear that the salesman's that assisted you was helpful without being pushy, and that the arrangements for your car collection were smooth and efficient - it is always our aim to provide a pleasant and stress-free experience for our customers. We hope you enjoy your new Jaguar and look forward to welcoming you back in the future. Best wishes, Gary Slater - Head of Business
Collection & Drop off
My car had to go in for an update. I arranged for a collection & drop off to my local JLR dealership at Cribbs Causeway Bristol
Communication was great, the car was picked up & dropped back with in good time. A big thank you to Lewis who did the pickup & drop back. A really polite, helpful young man. He even asked if I wanted my car valeted! A real credit to your dealership.
21 ottobre 2025
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