Sytner Group - Sytner Harold Wood MINI Recensioni 

303
TrustScore 4 su 5

4,2

Colchester Rd, RM3 0GX Romford, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I worked with Oliver to set up a surprise purchase for my wife. Oliver’s sales approach was sympathetic, knowledgeable and accommodating. Having worked out the details of the deal, Oliver then helped... Leggi di più

Valutata 1 stelle su 5

I went there I brought the parts asked them to replace for me . They give me quotes I accept it next day they called me sorry we make mistakes quote has to increase. Then again next day I pop in t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Sytner Mini really pulled out all the stops and made my car purchase a truly memorable experience. Both Katie and Rebecca were an absolute pleasure to liaise with, taking care of my every need from st... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Katie who looked after me at the mini dealership (harold wood) was friendly, professional and knew her stuff! I felt soo at ease for every stage of receiving my new car and was kept update, also any q... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Rivenditore di auto
  2. Rivenditore di auto usate

Scritti dall'azienda

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

303 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,2

Tutte le recensioni

(303)

12.613 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great service from Phillip

Great service from Phillip, very professional and all the staff very helpful

7 aprile 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning Richard, I’m delighted to read your kind words about Harold Wood MINI and Phillip. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

Amazing

Great Selection of MINI I could not recommend these highly enough. The whole buying procedure was Flawles I'd recommend speaking to Thom very honest and very easy to talk to explained everything to me regarding my Mini Cooper S
wonderful service. Keep it up

7 aprile 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning Mr O'Shea, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning Mrs Barber, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

Mini Pick Up.

Dior and Julie-Anne were excellent, explained what was happening right up to taking away the Car.
Smooth and knowledgeable and will be back to sort another car out.

6 aprile 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning Jason, I’m delighted to read your kind words about Harold Wood MINI with Dior and Julie-Anne. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

It was an absolute pleasure to do…

It was an absolute pleasure to do business with Thom. Straight talking, honest transaction for both parties. Very happy with the conclusion! Thanks again, Sytner Harold Hill....

30 marzo 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning, I’m delighted to read your kind words about Harold Wood MINI with Thom. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

Collection Of New Mini Hatchback

This is our 5th Mini purchased over the years from Phil at Mini Sales Harold Wood.
From picking the Spec and placing the order Phil always keeps us updated with Build Schedule etc.
With the shortage of Computer Chips this last year the build was understandably delayed, but we were updated every week.
Collecting a new Car is always exciting, but the extra little touches that Mini add make it a real fun experience.
The after care is excellent. Phil checks in with you to make sure everything going well and is always available if needed.
The Mini Hatchback is great to drive, lots of comments on how smart it looks. Love the new interior.
We honestly cannot fault Mini at Harold Wood and in particular Phil W.

26 marzo 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning, I’m delighted to read your kind words about Harold Wood MINI with Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

Great servis when buying my car I am so…

Great servis when buying my car I am so happy with it (GREAT )

25 marzo 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning Mr Battista, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

Excellent service and communication the…

Excellent service and communication the whole way through! Louis and Jes went above and beyond to keep me updated.

17 marzo 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning, I’m delighted to read your kind words about Harold Wood MINI with Louis and Jes. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

First class staff & service

We ordered our new Mini back in November . We collected it last week on 9th March 2022. Everything ran very smoothly throughout the whole process and we were kept up to date with how our order was going right from the start by our Sytner dealer Phil Wallington. First class service from Phil from start to finish . I would recommend Sytner Harold Wood to everyone . Excellent . 5 Stars 100% for Phil Wallington

16 marzo 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning David, I’m delighted to read your kind words about Harold Wood MINI and Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

My second car purchase with Sytner Mini…

My second car purchase with Sytner Mini Harold wood and it was as faultless as the first. Excellent informed sales team who initially contacted me in lockdown about changing my car and had adapted all their processes according to restrictions. Then my sales contact Julie secured a promotion and Louis let me know then continued to call me regularly and keep me informed during the delays of contactors being available in the production lines. Now I finally have a shiny new clubman and I love it - including a follow up call from Louis to check I’m happy. And I am!

12 marzo 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning, I’m delighted to read your kind words about Harold Wood MINI and Louis. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 2 stelle su 5

Very poor handover/collection - Checks not done at the dealer

Sales side was good. Handover and collection was very poor.
Sytner number plate left on the car that I did not see till I got home so actual front plate was not showing.
Tyre pressure warning light came on 500 yards after leaving. Front tyre pressures had not been checked. OSF was 2.1 bar and NSF was 3.1!
Rear parcel shelf and tyre inflation kit were missing. Currently on order with you.
Sunroof was filthy. Rest of the car was clean.
No drivers floor mat?
Numerous stone chips on the bonnet that were not declared on the ad on your website.
Jodi was very pleasant though.

9 marzo 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning Mr Stephenson, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. We understand this issue is under review and being resolved, please do get in touch with the management team at any time. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

Love Mini ❤

As always, great service received from Sytner Harold Wood Mini. New car took six months to arrive but I was forewarned, a consequence of covid. Some paperwork completed online pre collection which enabled a very smooth handover.

8 marzo 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning Andrea, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

Professional service

Fantastic, prompt and professional service. These guys worked really hard to make my car purchase happen. Excellent service. Would highly recommend. Massive thanks to Anton & Thom. You were both stars ✨

26 febbraio 2022
Non scritta su invito
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning Donna, I’m delighted to read your kind words about Harold Wood MINI with Anton and Thom. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

Fantastic service received

Fantastic service received. Harvey was really helpful and informative and I found the whole buying process and collection of my mini easy!

24 febbraio 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning Jay, I’m delighted to read your kind words about Harold Wood MINI and Harvey. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

Great friendly service.

Great friendly service.. Thom and Oliver were little gems, as like everyone else in these strange times I had to wait a little longer than my original date to collect my new car, Thom was great and kept me updated.. I absolutely love my new car (it’s my 4th new mini)..thank you ..

23 febbraio 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning, I’m delighted to read your kind words about Harold Wood BMW. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 3 stelle su 5

Vehicle mileage advertised at 1600 but…

Vehicle mileage advertised at 1600 but was 7400 when received. Car not received on two dates as promised. All sorted in the end but felt that this deal was just another sale with no attention to detail.

22 febbraio 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning Todd, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. Please do get in touch with the management team at any time. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

I purchased a used mini 20/70 plate…

I purchased a used mini 20/70 plate online although the dealership was some distance away Anton and Jodi-Ann reassured me that the mini would be in excellent condition, they gave me a very good price for our mini and after all the paper work was completed they delivered the mini to me, true to there word the mini was exceptional inside and out, a big thank you to you both for an excellent service.
We will purchase from you again.

Many thanks Mr and Mrs John Watts

7 febbraio 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning Mr & Mrs Watts, I’m delighted to read your kind words about Harold Wood MINI with Anton and Julie- Anne. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

A Deal That Benefited Me

Sytner identified that my vehicle would be worth more than I owed on it and asked me to consider changing it. I went into the dealership and spoke to the same sales person as before and who knew me. We were able to come up with a package which suited my circumstances and it was explained that I would have to wait some weeks before the new vehicle would be available. I was kept informed throughout the period.

7 febbraio 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning Adrian, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

had the best experience with this…

had the best experience with this company.extremely helpful with very good advice and not hard sell.i would recommend them to anyone looking for good advice

2 febbraio 2022
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning Janice, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

Valutata 5 stelle su 5

A 5 star experience!!!

A huge personal thank you to Sytner Harold Wood Mini, especially Harvey Page. Harvey has set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Harvey was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. I wasn’t rushed instead he helped me design my new car to the exact specification I required. It could not have been more seamless, and Harvey made the process very pleasant.

His attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! The staff generally were all polite, friendly and more importantly they make the customer feel listened to. The dealership was trustworthy, with quick and clear communication both in email and in person. The final price was just as negotiated, with no last minute surprises.

My car arrived on time and it looks fantastic. My father recommended this dealership and I will also be recommending them. Thank you so much Harvey, you were exceptional.

30 dicembre 2021
Logo di Sytner Group - Sytner Harold Wood MINI

Risposta di Sytner Group - Sytner Harold Wood MINI

Good Morning, I’m delighted to read your kind words about Harold Wood MINI and Harvey. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.

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