Sytner Group - Sytner Group Ltd Recensioni 

car went in for recall software update 2 days apparently the system crashed and its now gonna cost me over 6K to have it put right they have taken no responsibility so ive currently been without a car that cannot be driven safely for over a week and now been told the parts have been ordered and are going to be at least another week

BMW Leicester Service - Broke my car and refuse any liability: Customer service non existent or able to actually speak to somebody. I would highly advise to avoid any dealings with them.
Summary of full details below:
Car and brought in and health check completed: Other than rear differential gasket seal was told car was perfect along with paperwork issued by Sytner. Less than 20 miles later catastrophic failures of both HV system and also structural damage was no there before, non of this was found on the first health check but magically appeared on the second. I was accused of crashing the car months previous and covering it up, I have proof of that date and time they said I crashed the car was parked up for hours before and hours after.
Apparently car was so damaged that it is not safe to drive but they had completed a all clear health check before and after rear differential work and been allowed to drive away.
Wednesday 29th April – Car was brought in at 0800 and left, a full health check was completed on the car, and everything was in good working order, except for a gasket seal on the rear differential was slightly leaking, also the drives door panel had come unclipped. I received a quotation for the work and booked my car for the following Tuesday. Was told it was OK to drive but as a personal precaution I drove it straight home and did not drive it again until Tuesday morning when I brought it back in.

Tuesday 5th May – I left my car roadside of BMW Sytner Services at 0630am. I was leaving it with the service dept. for the day for the work to be completed, as I could not get back for 1800 finish.

Wednesday 6th May – Picked up car, was told the fix went well and the car otherwise as in ‘perfect’ working order and hopefully they would see them again for my MOT or service. I drove home with no issues.

Thursday 7th May – Drove the car and had 2 check control messages displayed on the dashboard. “Heating /Cooling Deactivated – High Voltage battery discharged. To protect battery, the climate control functions will be available again after a short journey or charging.” “Drivetrain – You can continue driving. Have problem checked by your service partner” At this point I contacted BMW Sytner to book in for the following morning to take a look at the issue. Not long after these control messages were displayed a warning message came up on the dashboard. Stop carefully. Do not continue driving. Failure of safety-relevant functions if you continue driving. Battery can no longer be charged. Please contact roadside assistance.”

Friday 8th May – The car was brought back to BMW Sytner. I sat and waited for a while and was told the issues that occurred could not be related to what work was completed on the rear differential. Contrary to this, both drivetrain and high voltage failures are common problems related to repair or maintenance work completed on the rear differential. The drive shaft connects to the rear diff. I left the car there for more investigation from Sytner.

The following week I was then told there were even more issues with the car, issues that were not found and any of the previous visual checks, health checks or software checks.

Avoid this company, they hide behind paperwork, cover their tracks, you cannot speak to anyone personally, their customer service department does not seem exist even after trying to contact them multiple times, they just refer you to the motor obsasman knowing it can take months just to review you complaint. The only person I actually spoke to and seemed to be on my side has since left the company overnight under strange circumstances.
Long story short on the surface they look like a professional company, if everything goes smoothly they are, but it seems like the try to cover their mistakes up at the expense of the customer, I gave them a error free car, it went in for a gasket seal change and now I am left without a car and over £9000 worth of damages/repairs.
Avoid

I would strongly urge anyone considering purchasing from Sytner Group / Leicester BMW to think very carefully.

I purchased a brand new BMW 2 Series last month and identified clear, visible damage within 30 minutes. This was reported immediately. A vehicle sold as “new” should not leave the showroom in that condition and there is no reasonable excuse for it.

While the issue was initially acknowledged and blamed their preparation department as they’ve been having many issues with them, the dealership quickly shifted to relying on a signed handover form once the head of business was involved, to suggest I had accepted the vehicle. This ignores the reality: I had been kept waiting for around two hours while being told the car was being rushed through due to month-end pressures, and was asked to sign documentation before being given a proper opportunity to inspect it. That is not a meaningful handover.

I made it clear I did not accept a repaired vehicle. Despite this, the proposed solution was a cosmetic repair, and work was carried out without my clear agreement, having previously indicated that parts would be replaced. When I returned to inspect the vehicle, the result only reinforced my concerns: visible scratches on both the paint and trim that had supposedly been replaced. This is not an acceptable standard for any vehicle, let alone a brand new one.

Under the Consumer Rights Act 2015, I exercised my right to reject the vehicle, having reported the issue immediately.

For completeness, this matter has already been escalated to the Head of Business, however I do not feel he has taken it seriously, meaningfully addressed the concerns raised or carried out an appropriate resolution.

What is most concerning is not just the initial failure, but how it has been handled:

* A damaged vehicle supplied as new
* A rushed, pressured handover process
* Work carried out without proper agreement
* Repair quality falling below expected standards
* Reliance on paperwork rather than accountability

Throughout this process, I also felt there was repeated pressure to provide a 10/10 customer satisfaction score, both in person and via follow-up emails, before any of the issues had been properly addressed.

Overall, the experience has fallen well below what I would expect from a premium brand dealership. What should have been a straightforward and exciting purchase has instead involved repeated disputes over condition, repair quality, and communication and raises serious concerns about internal standards and customer care. Definitely my worst purchase experience to date.

I am now escalating this matter through the appropriate channels. Based on my experience, I would advise others to proceed with extreme caution when dealing with this dealership or the wider Sytner Group.

I would welcome a meaningful response from Sytner Group that addresses the substance of these concerns, rather than a standardised reply redirecting me back to the same channels already exhausted.

Very disappointing experience at SytnerOldbury. Being effectively the only BMW partner in the Midlands seems to result in poor customer service and a lack of accountability. It is unacceptable not to have another option for BMW servicing in the region, and the lack of choice only makes the situation worse.
Concerns were ignored, and there was a clear lack of involvement and response from the service manager. Emails went unanswered and issues were not addressed. Communication was consistently poor. I was given incorrect information about BMW Extended Warranty and received no real help dealing with it.
My car was kept in unnecessarily with questionable excuses for delays. Overall, this falls well below the standard expected from a BMW main dealer. I would not recommend Sytner unless customer service and communication improve.

Excellent customer care and service throughout, best in class in Gloucestershire. Whether you are buying a car or selling it back to them. Having experienced other luxury car brand dealerships within Cheltenham and its surroundings (BMW, Lexus), the Sytner Group are by far the best at taking care of the full customer journey.

Sold a Countryman to Sytner - Chris Buss dealt with the purchase and was excellent from start to finish. Professional, courteous and knowledgeable.

Chris Buss was super easy to deal with from start to finish. He was clear, helpful and everything was done professionally and promptly. Would highly recommend!

We are really impressed with the whole service provided by James Courtney at Sytner Group. Understood our situation with regard to our late father’s car, and through a couple of phone calls and exchange of information via online processes, it all went extremely smoothly. Collection of the car was also very smooth, with each stage explained and on time. Can’t fault the service at all made all the easier during a difficult time for our family. Highly recommend this company. Thank you!

Sytner are using bait and switch illegal advertising tactics by advertising a low price for a car and when I paid for the car in full then saying the price advertised was a mistake. It cannot be a mistake if Sytner are doing this regularly in order to try and sell cars. Stop using illegal bait and switch tactics. You know full well what you are doing.

I had an excellent experience with Shire Ibrahim. He provided truly world-class customer service—professional, attentive, and genuinely helpful. He went above and beyond to assist me with scheduling a service and locating my nearest service centre. What stood out most was his communication: he listened carefully, responded clearly, and made the entire process smooth and stress-free.

Compared to others I’ve spoken with at BMW, Shire's customer-first approach really sets him apart. He’s a fantastic representative of the brand and a true asset to the team.

Absolutely true professional he is, grateful to Shire and his team.

I wouldn’t give Sytner Group one star! Their customer service and after sales care is shocking from the moment you drive away in the car you have just purchased and even a year down the line. The warranty is a rip off and not worth the paper it is written on. They sell you a car and then wash their hands of you while entertaining themselves by blaming you for the issues with it that you have had from just driving it home. They blame you and tell you to sort them all out yourself.

They claim to have looked at your car and even when they say they have seen no problem do not offer to take the time to walk you through how they came to the conclusion. You drive away and the problem is still there. They then say oh you should have asked them at the time to show you why they cannot see a problem.

The date of experience should be replaced with period of experience as it is a whole year and still going.

All my issues with the faulty car they sold me are still ongoing and I keep being told to sort it out myself which is proving to be difficult under the sham warranty as either way you pay for it and then end up being out of pocket because their recommended garages do not have the means to fix your issues as I have spoken with them.

It truly is a mentally draining experience buying a car from this company.

*****Reply - Yes they have told me repeatedly to sort everything out myself. After many calls with multiple garages, I now have to take the vehicle to two different garages in different locations to try and resolve some of the issues that were present at point of sale. I also have to initially fork out £500 for my troubles. I will be reimbursed for the Locking wheel nut replacement, which Sytner Swindon failed to put back in my car and subsequently cannot find. The reimbursement of nearly £200 for this will take 3 - 5 working days!! But I have to book it into a garage, I have to drive the car to the garage, leave it there which means I need someone to follow me and the same for picking it up. In the meantime hope I do not get a flat.

There are other issues that were there when the vehicle was sold to me. But they are issues that I have been told I have to sort out and deal with. No aftercare whatsoever so to say someone from Management is working with me, they most certainly are not. They are point blank saying I have to deal with everything.

Mine was an emotional sale of a virtually new Mini. Chriss Buss was totally respectful and acknowledged my situation empathetically. He was very personable and did exactly what he promised; (a rare occurrence these days.) As a petrol head myself, I know one when I see one and Chris knows what he is talking about. A fair price was agreed and the payment transferred the moment the transporter arrived to take the car. Highly recommended.

I dealt with James Courtney who is a Group Car Buyer. James bought my BMW after it had been advertised on a selling platform. He was excellent from start to finish and had a relaxed and reassuring way about him. He was also prompt and did what he said he would do, when he said he would do it! I would definitely deal with James again.

Chris Buss was really helpful and made our selling experience a pleasure. He handled all the paperwork efficiently and ensured that everything went smoothly. We’d have no hesitation at recommending Sytner again

Robert von Bergen
West Chiltington

Sold my car to Joe Caruso at Sytner. Dealing with him was straightforward. Joe was responsive to requests for support when they were needed, even out of working hours which was very much appreciated. Thank ou

I tried to contact Sytner at 09.57 this mornjnv with a parts enquiry. Couldn’t speak with anyone there. Was messaged that I would be contacted by Sytner asap.
It’s now 17.21 and heard nothing back. Are they too busy to answer customers?
Worst service ever.
Well done to who ever came up with this contact procedure it a total failure.

Very honest and extremely prompt with payment. Really exceeded my expectations. I would recommend Danny to anyone.

This company are absolutely useless when it comes to responding to a a request. I am a 77yr old pensioner and I contacted Smart West London using their online contact form to ask how I could obtain the car radio code for my 2007 Smart for Two. I contacted them on the 3/12/24 & the 5/12/24 and have had no reply, I submitted a feedback form on the 6/12/24 and again no reply even though it states on their website that they will reply within 48hrs.
I really don't know why this company have an online contact facility because they certainly have no intention of replying, will definitely not be purchasing my next Smart Car from them.

I've received truly excellent customer service from Syed Shah at Sytner Warranty Sales in Leicester. Syed helped me resolve a repair issue with my BMW and persevered to secure the required authorisation to proceed. He's a true hero and went above and beyond to look after his customer. Thank you Syed!

I have the pleasure in dealing with Thomas Noone, Sytner Leicester on a couple of occasions and it's always been a fantastic experience. Honest, clear communication and very efficient service.

Keep up the great work!