Jaz handled my warranty repair with exceptional speed and professionalism. She kept me updated throughout, the work was completed far quicker than I expected, and the car was returned in perfect condi... Leggi di più
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Really excellent service from start to finish, reception staff really welcoming and nothing too much trouble. Service advisor kept me updated throughout and when there was a unforeseen delay, kept me... Leggi di più
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Politely and knowledgeable met by Jane who passed me to Lorena, who i know from previous visits to the Centre. Both informed me that Lauri was expecting me. I was sat down with a coffee and re... Leggi di più
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This was our first visit to Porsche Leicester and it was clear from the time of our arrival to departure that they have a great team. Efficient and very helpful. We will definitely go back when the ne... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
Fletton Close,Thurmaston, LE4 9LP, Leicester, Regno Unito
- 0116 319 0466
4,6
Eccellente
121 recensioni
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Very good customer service
Very good customer service. Always at the end of a phone to answer questions. A smooth exchange of cars.
8 settembre 2026
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
There is a professionalism but an easy…
There is a professionalism but an easy friendly nature about everyone you interact with .
5 settembre 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Good morning Craig, Thank you for this 5* review and im delighted to hear you had a great experience with us. Matt, Dealer Principal
Dealt with Becky who called me up day…
Dealt with Becky who called me up day prior to my booking. I didn’t really get the Porsche customer service vibe from her and she was quite abrupt on the phone.
When I took my car in Becky too my vehicle in and again was abrupt and it didn’t quite feel like I was at a Porsche garage (felt like it was independent garage like “Selecta tyres”
She told me that the curtesy car they are giving me need to have the same number of charge as I was given it. Bit difficult as it was electric.
When I returned to collect my car Becky came up to me and said I’m now dealing with another customer and someone else will look after me.
Terrible customer service from Becky.
Also they have lost my Sat Nav. I called and was told Becky would call me back. She didn’t
4 settembre 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Good morning Mr Kahn, Thank you for taking the time to share your feedback regarding your recent visit. I was disappointed to read that your experience did not meet the standards you expected, particularly in relation to the customer service you received during your visit. We work hard to ensure every customer feels welcomed, valued and well looked after, so I am disappointed to learn this was not the service provided. I note your comments regarding your interactions with Becky and the manner in which these were handled. Whilst I have not yet had the opportunity to review the circumstances fully, I appreciate that the experience left you feeling frustrated and I will be addressing this internally. I am also sorry to hear that your sat nav wasn't returned, I will look into this. Thank you for bringing these matters to my attention. Matt, Dealer Principal
Jaz handled my warranty repair with…
Jaz handled my warranty repair with exceptional speed and professionalism. She kept me updated throughout, the work was completed far quicker than I expected, and the car was returned in perfect condition. It’s rare to find a dealership that makes the whole process this smooth. Really impressed with their service.
3 settembre 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Hi Dean, Jaz will be delighted to read these comments as she takes huge pride in her customer service. Im glad we exceeded your expectations and we look forward to seeing you again soon. Matt, Dealer Principal
Really excellent service from start to finish
Really excellent service from start to finish, reception staff really welcoming and nothing too much trouble. Service advisor kept me updated throughout and when there was a unforeseen delay, kept me updated and that gave me confidence the issue would be resolved which it was
25 agosto 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Hi Ben, Thanks for the 5* review of our service team and hosts. Its great to hear we managed to resolve the issues with your car and get you back on the road. Matt, Dealer Principal
First visit to Porsche Leicester
This was our first visit to Porsche Leicester and it was clear from the time of our arrival to departure that they have a great team. Efficient and very helpful. We will definitely go back when the next service is due. We also love the cafes and shops In Leicester town centre a short taxi ride away whilst the car is being worked on.
19 agosto 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Thanks for this 5* review Julien, we look forward to welcoming you back when your service is due - we also have great coffee here! :-) Matt, Dealer Principal
I recently had a few issues with my…
I recently had a few issues with my 911.
Kinna at Porsche service department Leicester was an absolute star.
Highly knowledgeable, reassuring, attentive , friendly and polite. An absolute asset to any organisation.
29 agosto 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Hi David, Its great to hear we managed to fix your 911 - its a frustrating time when your car is off the road, but its great Kinna made this as easy as possible. We look forward to seeing you again soon. Matt, Dealer Principal
First rate service from first contact…
First rate service from first contact to collecting the car and after too! Nice people, pleasant surroundings, an altogether great experience.
17 luglio 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Good morning Wendy, Thank you for leaving this great feedback - im delighted to hear we have looked after you so well. Matt, Dealer Principal
Becky is just amazing
Becky is just amazing. Professional, knowledgeable and so accommodating. Say no more.
19 agosto 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Good morning Jeremy, Thank you for leaving this lovely review - Becky will be delighted to read this. We look forward to seeing you again soon. Matt, Dealer Principal
Risposta di Sytner Group - Porsche Centre Leicester
Dear Rocky Bill Baoer, Thank you very much for your kind words and for choosing Porsche Centre Leicester for your vehicle’s first service. We’re delighted to hear that you found the service excellent. It’s always our aim to provide a high standard of care and attention to every customer, and feedback like yours truly honours our efforts. We look forward to welcoming you back in the future and hope your Porsche continues to deliver exceptional driving experiences. Best wishes, Porsche Centre Leicester Team
Smooth from start to finish
Smooth from start to finish. Josh and the team have been very helpful. Eoin helped to pick the perfect car.
19 agosto 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Dear Thomas, Thank you ever so much for your kind words and fantastic review. We are delighted to hear that Josh, Eoin, and the entire team provided you with such a smooth and enjoyable experience from start to finish. It’s wonderful to know that Eoin was able to assist you in finding the perfect car to suit your needs. Your support and feedback truly mean a great deal to us. We look forward to welcoming you back to Porsche Centre Leicester in the future. Best wishes, The Porsche Centre Leicester Team
Very good start but lack of help when requested.
Booking the appointment went fine and I was well received by Jaz Hans. She explained all the arrangements for fitting the dash cam and having the software upgrade . Jaz later rang me to let me know that my car would be available to collect @ 1000 the following day. Although the car was cleaned and the fittings had been made, the camera and instruction book were just left on my passenger seat. I had expected, and asked for, advice on operating the camera but none was forthcoming. Jaz tried to find someone but none were available. I expect a call from Jaz on Tuesday and hope that someone will be available to provide the help requested.
14 agosto 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Dear Mr Martin, thank you for your feedback. We are pleased to hear that Jaz Hans was welcoming and clear during your appointment. However, we apologise that you did not receive the guidance you expected regarding the dash cam operation. We appreciate you bringing this to our attention and understand how important it is to feel fully supported with new equipment. Your comments will help us improve the overall customer experience, and we hope to better meet your expectations in future.
Friendly Reception but long wait
Friendly service from Reception and Service staff but 2.5 hours for a pre-booked MOT (no issues) is too long. Particularly when another MOT customer arriving a minute before, was away after 45 minutes. Obviously only started mine after finishing his.
10 agosto 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Dear Simon, thank you for your review and kind words regarding our Reception and Service staff. We apologise that the duration of your pre-booked MOT was longer than expected. We appreciate your feedback about the differing wait times and understand how this may have caused frustration. Please be assured that we aim to provide efficient service to all customers. Your comments are valuable to us as we continually strive to improve the overall experience at Porsche Centre Leicester. Kind regards.
Laurie, Jane and Lorena looked after me.
Politely and knowledgeable met by Jane who passed me to Lorena, who i know from previous visits to the Centre.
Both informed me that Lauri was expecting me.
I was sat down with a coffee and really looked after by the girls (all visit).
Laurie received my car, went through everything efficiently and with knowledge what would happen.
I had time to look around the beautifully displayed new and Porsche select cars.
The job took the exact time, thank you to the Technician working on my car, and price quoted, which was refreshing in this day and age.
Laurie and I discussed future cars, jobs, service and extended warranties and handed the car back to me cleaned perfectly.
A fantastic experience.
Well done all.
5 agosto 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Good morning, Thank you for taking the time to leave this review. Thats exactly how we want a customer to feel after visiting our Centre. We look forward to seeing you again soon. Matt, Dealer Principal
As usual from start to finish Laurie is…
As usual from start to finish Laurie is amazing
5 agosto 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Good morning Anish, Thank you for the 5* review - we'll pass your comments on to Laurie who will be delighted. Matt, Dealer Principal
Worst customer service I have ever…
Worst customer service I have ever experienced. Not what I would expect from this brand, or more importantly the brand you represent. Really, really disappointing.
4 luglio 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Good morning Dean, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that we didn't meet the standard of service you expected from us. This is certainly not the level of care we aim to provide. We'd appreciate the opportunity to learn more about what happened and see if there's a way we can make things right. Please contact us directly with your details so we can investigate your experience and address your concerns. Thank you again for bringing this to our attention. Kind regards Porsche Centre Leicester
Overall very good other than my 911…
Overall very good other than my 911 came out of the service with an exhaust issue that was not there prior on a 2024 car with 2800 on the clock, its now having to go back in again so more effort require from me - the technician should have checked it over before I collected it.
2 luglio 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Dear David, thank you for your feedback. We are sorry to hear about the exhaust issue with your 911 following its recent service. We appreciate you bringing this to our attention and understand how frustrating it must be to have to return your car so soon after the service. Your comments regarding the technician’s oversight have been noted. We value your continued support and hope to restore your confidence in our service during your next visit.
1st Class customer service
1st Class customer service, Kinna Arden was excellent with communication and keeping myself informed.
17 giugno 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Good morning Mr Clarke, Communication is key so we really appreciate you recognising Kinna and we will be sure to pass on your feedback. Thank you for choosing Porsche Leicester and we look forward to seeing you again soon. Matt, Dealer Principal
Kinna Arden produced professional…
Kinna Arden produced professional service I was very happy with his work performance happy to help friendly and polite definitely a credit to the company.!!
19 giugno 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Good morning Jamie, Thank you for the review of Kinna and your experience at our Centre. We look forward to welcoming you again soon. Matt, Dealer Principal
Jas looked after me very well
Jas looked after me very well, great service nice courtesy car, good price for tyres replacement
9 giugno 2026
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Risposta di Sytner Group - Porsche Centre Leicester
Good morning Mr Gray, Thank you for leaving this review - Its great to hear we got you back on the road with some new tyres and you were well looked after. Matt, Dealer Principal
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