Sytner Group - Mercedes-Benz Of Bristol Recensioni 

I contacted Mercedes Benz of Bristol to discuss an approved used CLA shooting brake. Jon James called me and provided me with all of the information I needed. He also sent me a personalised video of the car. Jon’s communication was excellent and we agreed a sale. I was travelling by train to collect my car and Jon picked me up from the train station. At the showroom I was given lunch and time to relax after my journey, ahead of driving home. All paper work was completed easily and I can’t fault the wonderful customer service I received. The aftercare was also excellent, with Jon ringing me to make sure I’d arrived home safely. I absolutely love my new car and the whole experience from my initial enquiry to completing the sale was smooth.

⭐ 1/5 – Extremely disappointing service from Mercedes-Benz Bristol

I am genuinely shocked by the level of customer service I have received from Mercedes-Benz Bristol, particularly considering this is supposed to be a premium brand.

My latest experience involves my Mercedes E-Class Cabriolet, which developed a fault with the boot. Following an inspection, I was informed there was water ingress and corrosion affecting several electrical components. I was subsequently presented with a repair estimate of approximately £1,736, with further diagnostic charges potentially being added.

Despite having a Mercedes-Benz extended warranty, I was told the repairs would not be covered. However, when I contacted the warranty department directly, I was informed that no warranty claim had actually been submitted. This completely contradicted the impression I had been given by the dealership.

The warranty department subsequently explained the exclusions relating to water damage, but this does not excuse the misleading communication or the way the situation was handled.

Unfortunately, this is not an isolated incident.

On two previous occasions, I was charged for repairs that were subsequently found to be covered under warranty. I had to complain to get my money refunded. In October 2024, I even received a written apology from the Head of Aftersales acknowledging shortcomings in communication and internal processes, with assurances that improvements would be made.

Yet here I am, nearly two years later, experiencing similar problems.

During my latest complaint, I spoke with Cheryl, who assured me a manager would contact me that day. Nobody did. After further chasing, a manager eventually called and agreed to listen back to the conversation after I challenged the information I had been given.

The most frustrating part is that I have repeatedly had to challenge the dealership, contact the warranty department myself and chase managers simply to establish what is happening with my vehicle.

Why should a customer have to fight this hard to get clear, accurate information about a warranty they have paid for?

I have lost confidence in the dealership's communication, transparency and handling of warranty-related issues.

Mercedes-Benz markets itself as a premium brand, but my repeated experiences with this dealership have been anything but premium.

Extremely disappointing, especially as previous formal complaints and written apologies appear to have resulted in very little meaningful improvement.

My 2013 C180 was in for a safety recall (passenger airbag) and I was dealt with swiftly and efficiently by Jake Martyn who I can’t praise enough. Having checked if there was any more work that needed doing while I was in he left me to enjoy the (free) coffee and biscuits / fruit while I caught up with the reading I’d brought with me. Later on I had a walk round the showroom and a very helpful salesman showed me round a new MB EV which has 7 seats and would be perfect for my son. Jake came back to do the handover, informed me that a full safety check had been carried out (FOC) which showed my car was in really good condition apart from a rear tyre which was splitting and new front discs & pads would be required soon

Extremely Well Presented And Great Condition!
Izaac was informative and very helpful throughout the process and would happily purchase from him again!

I had an issue with an older c class Mercedes, I was dealt with very efficiently and very speedily.
First class service.

Bought in my GLE for servicing and related maintenance work to Sytner Bristol.
Jake delt with me listened to my concerns, supplied me with a courtesy car, and added my extra requirements without a fuss. The service and experience here is great and the communication is very good too. Long may it continue.

A lovely car. Good pre-sales and hand over, albeit complicated by endless forms to complete. Unfortunately ten days after taking delivery the car still has a problem with closing the tailgate. The workshop reloaded the appropriate software but this hasn't solved the problem and I found it unlocked and open the next morning! I am waiting to hear what their next suggestion is.

Very friendly, professional and efficient service.The work undertaken on my vehicle was carried out to a very high standard. Another satisfied customer!

I enjoyed the experience of going to Mercedes for the second service the staff were very friendly and helpful.

One in the dealership all is good as always and would be five stars. One star is removed for the new book in system which is definitely not a Mercedes experience.

The salesman, Thomas, was exceptional.
He was attentive and supportive with choices of car, and options to buy.
He sourced a selection of appropriate cars and organised a test drive.
I would recommend Thomas to any prospective buyer.

After having numerous visits to get CarPlay working on my wife’s car we were served by Jake. Jake looked into the problem for us whilst the car was getting serviced and quickly identified what he thought the problem was. Collected the car that evening and he informed us that he would send information off to head office and we would hear back shortly. Today the vehicle was called back in and 4 hours later everything was working as intended.
Jake’s customer service, attention to detail and knowledge were exceptional. A massive thank you from us for getting the issue resolved.

Checked in the day before. Was not told that service is drive in.. waited in reception to be told to go back out and drive in. Then taken back up to reception to 'check in' which i had to wait over ten minutes for. Collection was delayed because something wasn't authorised by the lease company however on arrival i was told Rebecca would come and see me, after an hour my keys were finally brought out, nobody spoke to me during this time- no drink offered as i saw other customers being made and taken drinks, no assumption was that because its a company car i was treated this way and not a priority. Bad experience and customer service. Car was roughly washed outside and not touched inside although it says valeted on the paperwork. Very disapointing.

The sales staff and Manager were not at all pushy. Explained everything we needed to know in a friendly clean enviroment,

Took my eqa in for service last Friday. From driving in to getting the back. . What a outstanding service . Brilliant
So professional. Absolutely 💯.
Oh and Great coffee . Keep up the good work 👏

Everything ran smoothly which made for an easy service and MOT

This was my 1st experience of Sytner Group in Bristol. My vehicle was in for a service and repair and my contact was with Jake Martyn.
Jake is one of those people that every business should employ, but rarely do. He was very knowledgeable about the mechanics of the vehicle and very helpful. He also demonstrated his knowledge and features of new Mercedes vehicles, when he showed me around the showroom.
I am delighted to have found a first class dealership for my Mercedes. Thank you to all the other staff and technicians who worked on my car.
Highly recommended.

Had booked an Oil Service for my Range Rover. "Service Advisers" know nothing about the cars that they are supposed to be advising on.
People Skills completely absent - highlighted when I went for a Coffee at Costa next door to the dealership, who know all about dealing with customers.
I booked a service online, so they certainly don't need all these "advisers" standing around doing nothing and pissing the customer off.
This dealership is overstaffed with the wrong sort of people. I was so disgusted with their attitude, I drove away and will get my Range Rover serviced elsewhere.
It suspect it would be quite straightforward to reduce costs and raise customer service levels in this dealership.
I will not be going back to Sytner Bristol.

1st Mercedes service, very impressed with the professional approach. Car was vacuum and washed, although they did miss a few places which was a shame

Fady was amazing from the start! He was very knowledgeable and would always accommodate you in the most efficient way! If you are buying a car from here i recommend to see him. I wouldn’t have had it any other way!