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Valutata 5 stelle su 5

Mark and his team were very professional and made sure the work was completed to a very high standard for Symphony. We would also like to thank Vicky for being very efficient and making the process... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The fitter who replaced my doors and re-aligned other doors was friendly, helpful and very experienced. He went above and beyond what was expexted and all the work was completed in a timely manner.

L'azienda ha risposto

Valutata 5 stelle su 5

Engineer was very patient and gave attention to my concerns about the fitted strip lighting being damaged. He completed the job without any worries and even gave me a good tip on how to clean the meta... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had a symphony kitchen fitted into our new build home from Stonebridge, unfortunately there were areas of the kitchen that weren’t installed correctly and in plumb. During major remedials that Ston... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di mobili per cucina

Informazioni fornite da varie fonti esterne

Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

2185 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 91% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service from Mick

Michael Sutton was a fantastic fitter who did a great job. Many thanks Mick!

3 marzo 2026
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Risposta di Symphony Group

Hi Jo
Thanks very much for leaving this 5 star review, we do appreciate it.
It's great to hear that Michael did a great job for you.
Kind regards
Russell

Valutata 5 stelle su 5

The service agent was personable and committed

The service agent was personable and waited to check if the noise returned, which all the previous agents left immediately and the noise returned! Hopefully this will not be the case due to the skill and experience of Jon Pritchard.
(Job Reference; 378337)

3 marzo 2026
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Risposta di Symphony Group

Hi Keith,

Thank you very much for your 5 star review, it's great to hear that Jon did brilliant job, we'll be delighted to pass on your compliments to him.

kind Regards
Russell

Valutata 5 stelle su 5

Mick is a brilliant joiner

Mick came to make some corrections to the kitchen in our new building home. His work was exceptional and attention to detail second to none! I would definitely recommend Mick. Thank you!

2 marzo 2026
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Risposta di Symphony Group

Hi Jeanette,
Many thanks for your 5 star review, it's brilliant to hear that Mick did a great job, we'll be delighted to pass on your compliments.
Kind regards,
Russell

Valutata 5 stelle su 5

John was professional, pleasant and polite

John was pleasant and polite, he assisted by the plumber made a great job in replacing all our Kitchen worktops and splashbacks, due to previous joints not being sealed correctly and delaminating.
John was efficient and tidied up post works, great job.

24 febbraio 2026
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Risposta di Symphony Group

hi Neil, Thank you very much review, we're delighted to hear that we have done a great job. Please would you email your plot number and post code to Enquiries@symphony-group.co.uk so that we can identify which John visited you and pass on your compliments.
Kind regards,
Russell

Valutata 5 stelle su 5

Morley was very helpful and did the job…

Morley was very helpful and did the job very quickly and professionally.

2 marzo 2026
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Risposta di Symphony Group

hi Caroline thank you very much for your review, its great to hear Morley did a brilliant job, we'll pass on to him with pleasure.
Kind regards,
Russell

Valutata 1 stelle su 5

Not fit for purpose

I’m in a housing association property. kitchen was replaced with symphony kitchen in November 25. By housing association. kitchen is not fit for purpose . I have had 3 panels and door replaced that situated by my hob and kettle. They swelled and bubbled and the laminate is coming away due to steam . I also have one by my sink on its way as there is a small bubble forming .Never had a problem with any other kitchens I have had in the properties I have lived in. I should not need to worry about cooking, putting kettle or washing up. Because it could damage the kitchen. One panel door needs to be replaced again it has only been a week, and needs doing again . Will not last 20 years if this keeps happening .it’s a shame its poor quality, it’s very true you get what you pay for , only problem with that it will cost the housing more money to replace the faulty parts. Symphony please do some sort of extra protection for units above counter tops. I would add a photo if I could.

1 marzo 2026
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Risposta di Symphony Group

Hi Sarah, thank you for your review, to enable us to look into the issue you have raised please would you email the following details to Reviews@symphony-group.co.uk

The name of the house builder / HA
The name of the development
The plot number
The full address and post code
Telephone number
Any photos that will show the issue with the furniture





Kind Regards,
Russell

Valutata 5 stelle su 5

Fantastic service

Chris attended today and called ahead to let me know he would be 30 minutes late, which I really appreciated. He was absolutely fantastic — completed the job quickly and to a high standard. He was professional, courteous, and left everything clean and tidy afterwards. I wouldn’t hesitate to recommend him. Excellent service from start to finish!

27 febbraio 2026
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Risposta di Symphony Group

Hi SJB
Thank you for your 5 star review, we're delighted to hear that we have done a fantastic job. Please would you email your plot number and post code to Enquiries@symphony-group.co.uk so that we can identify which Chris visited you and pass on your compliments.
Kind regards,
Russell

Valutata 5 stelle su 5

Michael Sutton the workman did a…

Michael Sutton the workman did a fantastic job

27 febbraio 2026
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Risposta di Symphony Group

hi Colin,
Many thanks for your 5 star review, its great to hear that Michael did a great job, we'll be delighted to pass on your compliments to him.
Kind Regards,
Russell

Valutata 5 stelle su 5

Morley

Morley came round to fix the cupboard with no issues, quick and simple. Was very friendly

26 febbraio 2026
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Risposta di Symphony Group

Good Morning,
Thank you very much for your 5 star review, it's brilliant to hear that Morley has done a great job, we'll pass on your remarks to him with pleasure.
Kind Regards,
Russell

Valutata 5 stelle su 5

Outstanding customer services.

5yrs into a Redrow new build and one of the cupboard doors sustained steam damage from the kettle , not only did Terry from customer services respond quickly to my email , a brand new door was hand delivered by Symphony a few days later free of charge . I am blown away by their quality but more so by their customer services , I would absolutely buy my next kitchen or extra parts from them and would recommend them to all who read this .

20 febbraio 2026
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Risposta di Symphony Group

Hi Pete,

Many thanks for your review, we appreciate your feedback and we're delighted to hear that you received such fantastic service from our Customer Care team. We'll pass on your compliments to Terry.

Kind Regards
Russell

Valutata 5 stelle su 5

The technician Michael Sutton and his…

The technician Michael Sutton and his sub contractor Ben Slade was very efficient in their job. Very happy with their service.

19 febbraio 2026
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Risposta di Symphony Group

Hi John,
Many thanks for your 5 star review, it's lovely to hear that Michael and Ben did a great job, we'll be delighted to pass on your compliments to them.
Kind regards,
Russell

Valutata 4 stelle su 5

Not best quality units

Bought a new-build property in April last year, the kitchen worktop has been replaced today for the second time. The worktop and kitchen units are functional but not the best quality.
The 2 guys who came today, fitter Mick Sacre and a gas plumber, Steph, were very good and did an excellent job, very pleased with their work. Thanks lads.

24 febbraio 2026
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Risposta di Symphony Group

Hi Dave

Many thanks for your review, we appreciate your feedback and we're delighted to hear that you received such fantastic service from our Customer Care team. We'll be sure to pass on your thanks to Mick and Steph.

Regards
Mick

Valutata 5 stelle su 5

Repair works

Michael Sutton, great bloke great service
Pleasure to deal with! 5 star service thanks Craig & Rachel

24 febbraio 2026
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Risposta di Symphony Group

Hi Craig and Rachel

Many thanks for your 5 star review, we're delighted to hear that Michael provided such fantastic service and we'll pass on your thanks with pleasure.

Regards
Mick

Valutata 5 stelle su 5

Michael came once again and was…

Michael came once again and was professional, efficient and polite. He didn't leave until I was entirely happy, thank you Michael!

23 febbraio 2026
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Risposta di Symphony Group

Hi Vanessa

Many thanks for your 5 star review, it's great to hear that Michael was so helpful and we'll be delighted to pass on your thanks to him.

Regards
Mick

Valutata 5 stelle su 5

Outstanding Service and Smooth Installation

We had our kitchen drawer and cupboard doors replaced this morning, and the whole process was incredibly quick and efficient. Chris was friendly, professional, and a pleasure to deal with. We’re very happy with the service and impressed with how smoothly everything was handled. Highly recommend!

23 febbraio 2026
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Risposta di Symphony Group

Hi Ahyun

Thanks for your 5 star review, we're delighted to hear that everything went so smoothly. We'd be grateful if you would email your plot number and post code to Enquiries@symphony-group.co.uk so that we can identify which Chris visited you, so we can pass on your compliments.

Regards
Mick

Valutata 5 stelle su 5

Big shout-out to Scott Wilkinson who…

Big shout-out to Scott Wilkinson who came to Kings brook to fix my sink cabinets and problem-riddled plumbing. He was so very excellent.

20 febbraio 2026
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Risposta di Symphony Group

Hi Customer

Many thanks for your 5 star review, we're delighted to hear that you received such fantastic service from Scott and we'll happily pass on your positive feedback to him.

Regards
Mick

Valutata 5 stelle su 5

Michael Sutton attended our new build…

Michael Sutton attended our new build to resolve an issue with our kitchen cupboard door catching above the oven.

Michael promptly resolved the issue, aligning the door and adding bumper pads to a panel beneath to improve the aesthetic of the door.

20 febbraio 2026
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Risposta di Symphony Group

Hi Emma

Thank you for your 5 star review, it's great to hear that Michael was so thorough and we'll let him know how pleased you are with the work he undertook.

Regards
Mick

Valutata 5 stelle su 5

Kitchen repairs

Michael came to replace a kitchen panel which looked Unsightly.
The work was carried out to an excellent standard.
My kitchen cupboard doors had become misaligned but we're not on the job sheet. He realigned them and talked me through what he was doing so I could sort them out in future.
A very friendly and skilled gentleman who went above and beyond.

18 febbraio 2026
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Risposta di Symphony Group

Hi Andrew

Many thanks for your 5 star review, it's great to hear that Michael was so helpful and that he resolved your issues. We'll be delighted to pass on your positive feedback to him.

Regards
Mick

Valutata 5 stelle su 5

It was really good experience with Morley

It was really good experience with Morley, he was really helpful and meticulous in his work.

19 febbraio 2026
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Risposta di Symphony Group

Hi Nidh

Thanks very much for your 5 star review, it's great to hear that Morley was so professional, we'll pass on your remarks to him with pleasure.

Regards
Mick

Valutata 5 stelle su 5

Fantastic service even after 8 years

I have to say that the customer care team from Symphony have been beyond fantastic. I had a Symphony kitchen installed in a Barrett new build. After 8 years and despite being out of Barrett’s guarantee Symphony replaced all of my kitchen doors where the edges were going off colour. Simply fantastic service thank you Joe Cotton you are a credit to Symphony

19 febbraio 2026
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Risposta di Symphony Group

Hi Amanda

Many thanks for your 5 star review, it's great to hear that our Customer Care team was so helpful. If you would add the name of the person you dealt with we'll be happy to pass on your comments.

Thanks for letting us know that it was Joe who called, we'll pass on your thanks to him now.

Regards
Mick

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