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I found Mike to be extremely professional & affable. He went through each Lot carefully, giving me his honest opinion along the way. At auction Mike achieved more than I'd anticipated & I was paid as soon as buyers honoured their bids. Needless to say Surrey Auction's 'zero-percent sellers fee' policy made a huge difference to the final number! It's a 10/10 from me on both service & speed of payment. Thanks guys!
Had the pleasure to meet Mike at my home
He was very experienced and knowledgeable on my jewellery I wanted to auction
He gave me sound advice on what to expect from the auction as I had never done this before
The whole process was very simple from start to finish
Would highly recommend using this auction house
Thank you Mike
Won an auction then when it came to paying they said they wouldn’t post, they recommended a company who never got back to me then demanded payment for the item, gave me an ultimatum which I refused to comply with then they
Through their toys out of the pram and banned me , avoid this lot guys they are a bunch of amateurs
Risposta di Surreyauctions
Our shipping policy clearly states that we are only able to ship items that fit in a jiffy bag or small box.
You were banned because you refused to pay!
This was the description of Lot 160 at the Auction - Auction Date was 29 October 2023 ~ 18ct Yellow Gold Diamond & Ruby Pendant Formed as a Leopard, The Body Set with 21 Diamonds & Ruby Set Eye on 18ct Yellow Gold Neck Chain (46cm) Gross weight 5.9g
I paid £260.00 plus commission which was fair amount of money if the description by Surrey Auctions was correct and there was 21 Diamonds and a Ruby, but little did I know that what I was buying was going to make me lose a lot of money.
I took the item to be valued at a very reputable jewellery store in March only to be told that the Auctioneers described 21 diamonds are in fact not diamonds but cubic zirconias and the described Ruby nothing but a synthetic Ruby. I decided to double check and had the diamonds and Ruby checked twice by a 2 fully trained Diamond Experts & Gemologists.
They both confirmed that what was falsely described by Surrey Auctions as been diamonds and a ruby were in fact CZs and a synthetic ruby!
Surrey Auctions is a well established Auction house which I have bought from a number of times so I contacted the owner and Auctioneer, to my shock and utter surprise not only did he not give me an apology for their mistake in description, he did not even offer me a full or partial refund, but instead of taking the blame for the wrong, false description……,the Auctioneer, owner shifted the blame to the deceaseds estate, it was fully the deceaseds estate mistake and there was nothing he could do!
Sadly I will NOT ever be buying from the untrustworthy Surrey Auctions that are based in Petworth, West Sussex! If you can’t trust what the Auctioneer has described in his description of the item then how do you know if anything else you want to buy is correct or a fake!?
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The response by the Auction today 1 April 2025, 18 months later, they are a blatant liar, they refused to give me a refund so I am shocked myself that they even bothered to reply 18 months later, clearly the time has fogged their memory about the ripoff and refusal to give me a refund. They welcome to give me a refund now, go ahead let see if they do…….i guess I might be waiting for another 18 months!
Blah Blah Blah Blah! Excuses and more Excuses! I would not Trust sending it back to you, 18 months after I called you and then left the review. You do not need to have a trust pilot account, you would have been sent a notification via email 18 months ago when the review went live! End of story! Good luck with your auctions.
Risposta di Surreyauctions
Mr Trepp, You were offered a full refund for the item but refused to accept it due to the gold content of the item being worth more than you had paid. We had a long conversation on the telephone and you said that you were satisfied with the outcome, so I find it amazing that you have felt the need to leave this review and still continued to register & bid at our further auctions.
In response to your reply, if you want a refund send the item back and we will refund you immediately. As to the 18 months time delay we have never set up a Trustpilot account it was in fact YOU who initiated the trustpilot reviews for Surrey Auctions and I found it today. The time hasn't fogged our memory at all.
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