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Scopri cosa dicono le persone

Valutata 1 stelle su 5

The order I placed in June was not dispatched due to unspecified delays, and I received my partial order in August. All communication with the company was met with apologies but no clear explanation o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Even though there was shipping issues , the company delivered an excellent product and were courteous and kind all the way through . I would definitely carry on buying from them again and again . Cust... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Three dented tins , and a refund received for only one of them and order of bleach cancelled. Dented tins are a potential health hazard. All three tins received were dented and yet only refunded for... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

First time ordering from Superfood Market. Good price on Dri Pak Laundry Soap. Excellent service, kept informed by email of progress of order, ordered on Friday delivered Tuesday. Will definitely use... Leggi di più

Dettagli dell'azienda

  1. Negozio di alimenti per la salute
  2. anche in
  3. Negozio di alimentari biologici
  4. Organizzazione di commercio equo
  5. Servizio di ordini alimentari online
  6. Servizio per il fitness e l'alimentazione
  7. Supermercato

Scritti dall'azienda

Naturally better alternatives to your daily essentials 💚 Food & Drink • Health & Beauty Baby & Child • Home & Lifestyle Free Shipping Over £60 🚀📦


Informazioni di contatto

2,5

Scarso

TrustScore 2.5 su 5

3K recensioni

5 stelle
4 stelle
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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,5

Tutte le recensioni

(3211)

65 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

How wonderful to get such a lovely…

How wonderful to get such a lovely email because I made a second order, lovely couple!!! I'd happily order every month.....I'm a bit of a crazy nightmare, I have 17 😜rabbitts..... they need good quality cloudy unpasteurised apple cider vinegar, and you have the best!!! Thankyou so much😊😊😊

3 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

So happy with my purchase

So happy with my purchase. I never shopped on their website before and was a bit anxious as I spent £100 on my order. Happy with the bulk 5l bottles and I saved so much versus buying smaller bottles in shop. The customer service is also really good, I wrote to them to check the order status and someone swiftly responded to tell me there is slight delay and kept me updated. The tracking system also works well and they kept me informed through text message and email on the delivery. Super happy. Will shop again

2 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Superfood Market could not have been…

Superfood Market could not have been more helpful. In error, I ordered far too large a quantity of sea salt and only realised my mistake once I had paid for the goods. They suggested that dispatch would be after a couple of days and provided an email contact. I informed them of my error very late on Sunday night, long after normal office hours. I received a very kind email acknowledging my communication and the refund process began early on Monday morning. They are genuine, kind, and efficient business people. Though I did not sample the goods on this occasion, I have little doubt that they would have been of similar quality!

29 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Converted Customer

the whole experience is at a highest level. Happy place to shop my eco, organic products. Love what these gues are doing. Long live Superfood Market!

25 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

such quick and nice customer service

My order was coming late so i emailed and even though i was a bit stern because i was stressed (i know i shouldn’t of taken it out on them) they still where so apologetic and they reply so quickly like within 30 minutes defo will buy from this shops again thanks again and sorry again for being rude

25 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Simply the best

Cannot fault this company , from navigating website , easy peasy , ordering , easy , then I was kept informed by email ,each step of the way , my order arrived exactly on time , very securely packed , all intact and beautiful honey .. very very impressed , absolutely would buy from them again with no hesitation ...

20 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

Awful service

Awful service, delivery was late and left parcel in the rain behind bins, and wasn't there when I returned. Bloody joke.. I highly suggest not using this company .

22 gennaio 2024
Non scritta su invito
Logo di Superfood Market

Risposta di Superfood Market

Hello,

Thank you for sharing your experience with Superfood Market. We are really so sorry that you had a poor experience with us.

We have taken your feedback on board and will be discussing it at our next customer success team meeting.

In the meantime, We have already fully refunded your order and lodged a complaint on your behalf with Royal Mail. Again, we apologise that Royal Mail has let you down with the delivery.

Kind regards
Emily Taylor
Customer Relations Manager

Valutata 1 stelle su 5

Shockingly slow delivery, no apology

Ordered 2 tubes of toothpaste on 9th Jan. Website says 'We have a 1-2 day handling time, and shipping may take 1-3 days'. Contacted them on the 13th as still showing as not dispatched, got automated response on 14th. Marked as dispatched on 16th Jan. Delivered on 19th, 10 days after ordering. No apology or other contact.

9 gennaio 2024
Non scritta su invito
Logo di Superfood Market

Risposta di Superfood Market

Hello,

Thank you for sharing your experience with Superfood Market.

We are really so sorry that you had a poor experience with us. We have taken your feedback on board and will be discussing it at our next customer success team meeting. In the meantime, we would love the opportunity to put things right for you so please reach out to us via your support ticket. Where possible we will do whatever we can to correct our shortcomings. We hope to work with you to fix things to your satisfaction as we do not want to lose you as a customer. We look forward to hearing from you.
Kind regards
Emily Taylor
Customer Relations Manager

Valutata 5 stelle su 5

Such a great choice of products from…

Such a great choice of products from this family run business, my favourite things all in one place. Well packaged and arrived within the time span described on the website.
I will definitely purchase and support this business again.

8 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

My first time ordering from Superfood…

My first time ordering from Superfood Market and it was a pleasant experience. I was looking for organic plant based milk and the best price was found on Superfood Market. I decided to go for it and placed my order. Delivery didn't take long at all and my order was delivered when promised. I know that I'll be back to look for more deals and become a regular customer. This is a well run family business who value their customers and this is a massive bonus for me. Thank you guys, will be back again soon.

13 gennaio 2024
Non scritta su invito

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