Super Easy Storage Recensioni 

675
TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Friendly, professional staff from the owner Jason and his wife Jenny. The removalists Cain & Star. Nothing was too much effort and they got on with the job in friendly, timely manner even in the ra... Leggi di più

Valutata 5 stelle su 5

We highly recommend this company for all your transport and storage. The removalist team were prompt and kept us informed of each step in the process, from placing our furniture into pods and s... Leggi di più

Valutata 1 stelle su 5

Do yourself a favour and don’t use the services of this company. Not only do they charge an arm and a leg (~$3,000 for 11 months Inc removal fees), your precious personal goods may returned damaged... Leggi di più

Valutata 5 stelle su 5

Super helpful and very, very easy to deal with. Very competitive too and makes moving so much easier being able to load storage modules directly, rather than pack, unpack, repeat - which adds up i... Leggi di più

Dettagli dell'azienda

  1. Self-storage
  2. Deposito
  3. Magazzino

Scritti dall'azienda

Australia's leading mobile self storage provider – offering fast, affordable and portable storage solutions. The simple solution is; WE bring the storage unit to you, WE load it up with care and WE store it safely in our storage facility.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

675 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(675)

7 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing Service

Amazing Service
Did it in one hour rather than the two hours that were booked, and the guys were so helpful and amenable.

30 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Five stars from beginning to end.

Our experience with Super Easy Storage was flawless. The movers were efficient, strong and incredibly hard working. Our move was no easy feat and the service was second to none. The tracking component, communication and price made what was an overwhelming process, seamless. Super Easy will be the only storage and removalist service we ever use. Thank you!

25 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

5 out of 5 stars

5 out of 5 stars. I filled out a quote form online and within a couple of hours I had a call from Sandra who was amazing to talk to. She explained everything to me about my different options and there was no pressure to decide there and then. She sent through everything in an email so I had time to make my decision.
They were the nicest and easiest to deal with and the price was great. Sandra was great to deal with and made the process so much easier!

27 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

5 stars

We have had a lovely experience with both the customer service staff and also on the floor with the man working in the storage unit.
Highly recommend the company as it has been a very simple process.

19 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Do not use!!!

Do not use!!!! 40% cost increase in 7 months plus 3x delivery costs originally quoted.
So so so bad.
They kept claiming increased running costs…. This is literally a storage facility with no ‘product’ and I am appalled that in 7 months from an original $459/month it has increased to $779… do not use this company. It’s outrageous. Pay more and go to a reputable business

1 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

I contacted these guys for a quote for…

I contacted these guys for a quote for a storage unit .
I was quoted $198 a month which was similar to my other quotes. However these guys then have a one time fee on their quote which is $799?!
What the hell is that for?
Won’t be using them after a joke of a quote

24 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

DO NOT RECOMMEND

DO NOT RECOMMEND . Beware . Raised fees by 35% after a few months storage unexpectedly. Avoid this company . Very disappointed.

8 maggio 2024
Non scritta su invito
Logo di Super Easy Storage

Risposta di Super Easy Storage

Hey there, Thank you very much for your feedback. Customer satisfaction is very important to us.

We are really sorry to hear about your experience. Our team has been trying to track down your booking to resolve this issue, but we don't currently have enough details to locate it. Would you mind sending us an email to info@supereasystorage.com.au with your full name or booking details so we can help you with this matter?

All the best and stay safe!
Super Easy Storage Team

Valutata 1 stelle su 5

Deceptive about costs

The initial customer service seemed good. But now we want our storage redelivery they are tripling the price! Such an unreasonable increase is nothing but deceptive.

28 marzo 2024
Non scritta su invito
Logo di Super Easy Storage

Risposta di Super Easy Storage

Hi Kate,

Sorry to hear about your concern with Super Easy Storage. Please feel free to email us at info@supereasystorage.com.au and we would be happy to discuss further.

Thanks,
Super Easy Storage Team

Valutata 5 stelle su 5

Guys that came did an amazing job and…

Guys that came did an amazing job and so careful with my stuff. Truly i will use them for when I find a new place to move

16 marzo 2024
Non scritta su invito
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Risposta di Super Easy Storage

It's our pleasure. Thanks for the five star review!
Super Easy Storage Team

Valutata 1 stelle su 5

Possibly the Worst Storage Company in Existence

My interaction with Northern Beaches Super Easy Storage has been profoundly disheartening. In the aftermath of the March 2022 floods, my remaining possessions were consigned to storage as I transitioned into temporary housing. Subsequently, the initially quoted price underwent two significant and unwarranted increases, placing an immense strain on my limited budget. Despite my efforts to establish a compassionate payment plan, my request was denied, resulting in additional and cumulative 'late fees'.

Upon finally securing a new apartment just before Christmas, I settled the account, encompassing all accrued fees. However, I encountered an insurmountable challenge - the inability to locate my stored items or reach any staff member for assistance. Attempts to contact the facility via phone led to disconnected automated calls, while an automated email response cited holiday closure until mid-January. Simultaneously, I received threatening messages, via text and on email informing me my goods were to be auctioned or disposed of, yet leaving me without recourse to collect them.

Enduring three weeks without my possessions, spending the Christmas and New Year period sleeping on the floor, and unable to adequately accommodate my children in my new apartment, I finally today obtained a mobile number for the Northern Beaches facility through another franchisee. To my shock, I discovered that my items were not in fact even stored on the Northern Beaches, as implied by the company's name, but rather in Thornleigh! This revelation meant incurring additional costs for collection and delivery, given removalists charge per half-hour periods. My attempts to address this situation and question the escalated delivery costs were met with a dismissive attitude, including inappropriate language, before being told to "Go xxxx" myself, and abruptly hung up on, all while the staff member acted inconvenienced to be contacted as he was currently on holiday in Byron Bay with his children...

Throughout this distressing ordeal, Northern Beaches Super Easy Storage exhibited a complete lack of customer service and empathy. The overall experience has left me without essential belongings, enduring discomfort, and feeling utterly disregarded.

Regrettably, I cannot, in good conscience, recommend their services due to their apparent lack of community concern and poor customer relations.

8 gennaio 2024
Non scritta su invito
Logo di Super Easy Storage

Risposta di Super Easy Storage

Hi Julie,

Thank you very much for your feedback. Customer satisfaction is very important to us.

We are really sorry to hear about your experience.Would you mind sending us an email to info@supereasystorage.com.au with your full name or booking details so we can help you with this matter?

All the best and stay safe!

Warm regards,
Super Easy Storage team

Valutata 1 stelle su 5

Save your money - avoid this co!

Do yourself a favour and don’t use the services of this company.
Not only do they charge an arm and a leg (~$3,000 for 11 months Inc removal fees), your precious personal goods may returned damaged like mine. They damaged a fridge through mishandling - took no accountability- offered $100 as compensation for a $1000 good. If you want your goods protected and your $ respected - go elsewhere!

10 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

From the moment I made contact to…

From the moment I made contact to organise putting my entire belongings in storage, this company was so professional, helpful, courteous and transparent. They kept me updated on the day, arrived when they said they would and did a quick amazing job. Thankyou guys especially on a 37 degree day!!

6 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Great system, great service

The system at Super Easy Storage is clever and secure. The staff could not have been more helpful. Mario absolutely went out of his way to assist us when we were in a tricky situation.

26 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent SERVICES

Amazing & excellent service incredible experience doing this for first time.

Firstly on the phone I spoke to Edith Tuazon and instantly she was really helpful, very kind and professional she gave me a quote I needed make sure that everything is set up and made me feel so comfortable and not worry about anything she also helped me to which best location was available and she didn't disappointed me the people in Condell Park the staff JARDEL and Rodrigo was so good very helpful I appreciated so much how they waited for us until we came to the venue make sure that everything was dropped before they go home eventhou we were super late thank you so much guys HIGHLY RECOMMENDED to everyone this kind of workers and staff we expect for a good business well done team.

27 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Super easy and efficient

Everyone I spoke to was incredibly knowledgable and helpful. I was given plenty of information beforehand and on the day, the team turned up when they said they would and were incredibly efficient, making the whole process as seamless and easy as possible.

10 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Moving is always stressful

Moving is always stressful, but my experience will your company was good. I was able to track when the removalists would arrive, I was sms giving me a time they would arrive.

The 2 gentlemen were fantastic, they worked fast and professionally. They took great care with my belongings and not to damage the walls and doorways. I would highly recommend.

31 luglio 2021
Non scritta su invito
Logo di Super Easy Storage

Risposta di Super Easy Storage

We do our best to make everything Super Easy! Thanks for taking the time to review us Nola.

Valutata 5 stelle su 5

Very helpful and professional staff

Very good communciation, efficient and polite. Very helpful staff.

30 luglio 2021
Non scritta su invito
Logo di Super Easy Storage

Risposta di Super Easy Storage

We do our best to make everything Super Easy! Thanks for taking the time to review us Anon.

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