Excellent service in store, staff were extremely helpful with ordering in an item not stocked in the store. Polo shirt arrived and was considerably smaller than other in-store polo shirt. Staff assis... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I am absolutely addicted to Superdry, especially their beanies because they come in so many amazing colors. I love collecting them, and the sales on the older models are fantastic. The staff at the Bo... Leggi di più
Wrong item sent click and collect. Had to go back into a store as online and telephone customer service was impossible to access. Whilst the people in store were very helpful, the whole experience was... Leggi di più
The sales person was extremely helpful in helping choose a Christmas present for our son. The article was not on the rack but he said his stock control unit indicated that there was one in store, whic... Leggi di più
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di abbigliamento uomo
- Negozio di abbigliamento per esterno
- Negozio di abbigliamento streetwear
- Negozio di abbigliamento donna
Informazioni su Superdry - Bournemouth
Scritti dall'azienda
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensInformazioni di contatto
Part Ground Floor, BH1 2AD, Bournemouth, Regno Unito
- 01202 310032
4,5
Eccellente
167 recensioni
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L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
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Le persone hanno visualizzato anche
Impressed
The young ladies were so helpful - I hadn't been in this shop before, and was very impressed with the layout and display of the goods.
I would recommend this shop to my friends.
11 agosto 2024
The staff were Super helpful
The staff were Super helpful. Sean went above and beyond to try and find a garment I was after. The clothes are as always awesome.
20 agosto 2024
Great product, Great Delivery
7 agosto 2024
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Failed purchase but still took money.
I purchased a pair of shorts through their online system. It took my money and registered a sale, but did not send an email confirmation or my shorts. Still trying to get my money back after 7 days. Poor for a company of this size.
7 luglio 2024
Risposta di Superdry - Bournemouth
Hello,
Thank you for taking the time to leave a review.
At Superdry, we want our customers to have a really positive experience, so we're sorry to read your comments.
Our customer care team have emailed you direct regarding this matter.
Thank you for shopping with us.
Superdry Team
Store ordering
Absolutely great item. The let down was the process at the shop, where he put the wrong E-mail address .com and not .co.uk. After correcting this after the transaction and left the shop, we the discovered he put the alternative address wrong as we would be away on the expected delivery date. Luckily it came before we went away. A shame this process was the way it was. Maybe next time it would be better.
23 aprile 2024
Unhelpful, unprofessional customer service.
I had purchased 5 garments in 2 days from Superdry online. Paying a delivery charge for each garnent to come separately, apart from 2 which I ordered together (same poloshirt size and colour).
I contacted Superdry customer services to enquire if I could amalgamate the separately deliveries into one, but the colleague, Phillipa who works on the phoneline for Superdry was more interested in her male friend who was constantly talking to her through the customer services phone call and so she was constantly giggling throughout the call, and offered me no solution, and totally was disinterested in the call.
Each garment was either delivered to my address or to the Bournemouth store, which meant I had the inconvenience of actually driving into town and pay car parking fees.
The unsuitable garment that I needed to return was only free to do so if I returned it and any other returns back to Bournemouth Superdry Store, drive my huge Range Rover Sports backwards and forwards into Bournemouth town centre, costing me in time, fuel, and parking costs.
The most unpleasant aspect of my experience is having to tolerate an unwillingness and lack of knowledge, and professionalism from supposed customer service staff.
14 marzo 2024
Great service
Great service, order arrived next day, was able to change which also only took 24 hrs. Certainly use again
11 marzo 2024
good shopping experience
Click & Collect service fast and efficient. Staff polite and helpful.
22 febbraio 2024
Great jogging bottoms for my teenage…
Great jogging bottoms for my teenage daughter & friendly helpful staff when we exchanged
11 febbraio 2024
Good price ,easy purchase
11 febbraio 2024
Having a pick up collection in nearby…
Having a pick up collection in nearby shop would be good !
24 gennaio 2024
The lady was really helpful and I was…
The lady was really helpful and I was happy with the service I was given would definitely go back to the store again
31 gennaio 2024
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