They compete with their own retail and had the same item for cheaper online and we had no idea and bought it for more. When we realised they refused to refund and basically said yes we have taken more... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Bought 3 items for over $300 online and shipped by AU Post. Items lost after 5 days and confirmed by AU Post. Tried to contact with Superdry AU for a solution, unfortunately they don’t have phone numb... Leggi di più
Shirt sizes run much smaller than they used to and shipping/return shipping does not get refunded. I ordered 3 Large athletica t-shirts as the one I already own fits me well and is very baggy/loose fi... Leggi di più
The customer service is really the worst. Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement. Its a shame I had to waste $10... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Informazioni di contatto
Regno Unito
- care@superdry.com.au
- www.superdry.com.au
1,2
Pessimo
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The experience with Super Dry was…
The experience with Super Dry was excellent the clothes came promptly and they let me know within a few hours my goodies were on their way
The clothing is of excellent quality
16 aprile 2019
Non scritta su invito
Difficult to refund outside UK
Difficult to refund outside UK. Not too happy. Have to check with Care by email, waiting for reply.
16 aprile 2019
Non scritta su invito
Excellent and quick service!
Excellent and quick service!! Really happy with our purchases
16 aprile 2019
Non scritta su invito
Good quality clothing and very fast…
Good quality clothing and very fast delivery. Amazing service
16 aprile 2019
Non scritta su invito
Fast and super easy
Fast and super easy, sizing help is very useful
16 aprile 2019
Non scritta su invito
Quick to take my money but very poor…
Quick to take my money but very poor return service it has been 2 weeks since I return a shirt for exchange with no conformation or exchange of shirt even after I emailed to find out what or where shirt is but still no reply or return
I sent it registered post with a signature and it was signed for at return depo
I’ve just bought again to see if it would flag
My previous order with return
But no it asked me to voice my opinion instead so again I ask where is my shirt and why has my email been ignored
16 aprile 2019
Non scritta su invito
Risposta di Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Everything was so easy
Everything was so easy. Choosing the right size, ordering, payment. Shipping was super quick. The only problem - hard to choose from such a great range of styles :)
16 aprile 2019
Non scritta su invito
Super speedy delivery
Super speedy delivery and great customer service
16 aprile 2019
Non scritta su invito
Such a great online shopping experience!
Such a great online shopping experience! Easy to navigate website,great variety of clothing and in all sizes! Plus free prompt postage. Also easy to return system.
16 aprile 2019
Non scritta su invito
Perfect item
Perfect item
Fast shipping (from UK) yet its free shipping!!
15 aprile 2019
Non scritta su invito
Item came in different colour
Item came in different colour. Seems pink instead of organise as as described Shocking Red.
15 aprile 2019
Non scritta su invito
Product are good
Product are good, value on sale items excellent and the delivery was great
15 aprile 2019
Non scritta su invito
always brilliant
always as described always great quality and alway super fast delivery
15 aprile 2019
Non scritta su invito
Please do a better quality control
Please do a better quality control, because some stitches on my backpack are bad
15 aprile 2019
Non scritta su invito
The customer service is really the worst
The customer service is really the worst.
Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement.
Its a shame I had to waste $100 getting a jacket from Superdry. I would rather give it out on charity.
Superdry should stop selling stuff in Australia as long as they cant sort the customer service experience. I feel harassed.
14 aprile 2019
Non scritta su invito
Postage from UK was faster than within…
Postage from UK was faster than within Australia. T-shirt is top quality and perfect fit.
14 aprile 2019
Non scritta su invito
Sizing for women
I have no problem except the sizing for NZ women are small. I ordered an XL. This didn't fit me but fitted my daughter who is usually a size 12.
14 aprile 2019
Non scritta su invito
I love super dry!
I love super dry!! Definitely one of the very best companies I’ve ever dealt with. Very efficient service and great quality clothing.
14 aprile 2019
Non scritta su invito
exchange
I returned an order to Superdry Australia to exchange for a smaller size. There was a small issue with my order that was dealt with through Superdry UK. My issue was resolved within a few days and the staff at Superfry UK were understanding and so quick to resolve my issue. Thank you Superdry UK and Australia.
13 aprile 2019
Non scritta su invito
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