6Our first Coach Holiday with Sunrise and we will be going again next year.
We went to the Beaufort Hotel in mold, on the Snowdonia Trip.
Coffee /Tea and cakebi breakfast room on our arrival. That was a nice touch.
Also we didnt have to carry our cases on day we arrived and the day we left.Hotel portarage .
A great few days.
Our connection to main coach was great.
Loved the hotel, we had a large room and it was spotless and serviced every day.
We were on the first floor(only two floors) our room was very quiet. There is no lift but i managed the stairs with my mobility issues. Wifi was good (wifi code on back of key card wallet)
Room soon got warm with wall heater.

Food was lovely, a good choice of starters,mains and deserts, good portions and served on round tables of 10.,which we like as we all stayed on the same table and we got to know everybody.
Tables were set out ready for us and looked lovely(nice touches of serviettes) staff freindly.
Breakfast was Buffet but lots of choice and hot.
Excursions were good, especially the boat trip on the viaduct.
We werent dropped off at any of the excursions and left for hours like some other coach holiday companies i wont name.Each excursion was the right amount of time, giveing us a rest before evening meal.
Lastly a big cheer for Kyle our driver.
He was helpful, looked after us all, and made us laugh with his great personality.He gave us information on route to our excursion places.
He made us feel safe with his expert driveing.
It was a challengeing drive home due to weather (storm austen)but kyle coped with the conditions like a true professio al and got us home safe.
I will also mention the ladies when booking , they were professional and freindly when i booked and my queries.
Thankyou

The organisation of pick up at beginning of holiday was atrocious people and cases had to be ferried by taxi and private car! and until we actually began the journey to Blackpool it got gradually worse. We had three changes and then a break down on the third coach causing more delays and exhaustion. On arrival at Blackpool we were told it was advisable not to go out alone in the evening. All in all Blackpool was very disappointing and an absolute waste of money. The only enjoyable thing was visiting Windermere and the Tower Ballroom. Illuminations totally outdated and it wasn’t very good staying in a hotel amidst empty and boarded up ones!

My wife and I went with Sunrise for the first time two weeks ago,
Our experience was very good, from our pick up point to the journey. Driver was very friendly and knowledgeable of the area and was very helpful with recommending places to go and see. Bus comfortable and trips included was brilliant.
Going on another Sunrise trip with daughter this week as enjoyed last trip with them. A+++

I'd booked a holiday with Sunrise Direct when an external issue entirely unrelated to them or me meant the holiday could not proceed. They dealt with the situation extremely effectively. Their communication was excellent, timely and accurate. They were hugely apologetic (although it wasn't their fault) and the options they provided were more than fair (ie. a discounted alternative holiday or full refund). In this case I chose a refund and the money arrived back in my account the following day. This was followed by an apologetic and explanatory letter clarifying everything and offering me a discount on any future holiday booked with them in the next six months. I was very impressed with their cancellation process, empathy, communication, and their offer of a discount more than surpassed similar unprompted recent holiday cancellations with both Lochs & Glens and Riviera Travel. Neither of whom generated any goodwill for any potential future transactions with them. In short, I was very impressed with Sunrise Direct and their staff. Thank you.

Everything from booking to coming home was the best Coach tour out of EIGHT my wife and I have been on.Hotel Norfolk in Weymouth was really clean and the food was excellent. Staff too were lovely and would not hesitate to recommend and/or return one day.
Driver too was efficient and friendly.

Just back from a coach trip to Blackpool.
Local pick up, comfortable coach, helpful driver, excellent value for money, cannot fault the service at all.

Not a great first time experience- Really disappointed in the hotel , Ashley court hotel Torquay is in no way fit for purpose.
Absolutely Filthy Dirty rooms.bathrooms are covered in black mould.Management are awful to deal with in this hotel , appalling attitude towards guests .
24 unhappy guests from our coach party, one
Guest moved to another hotel after finding the bed had bed bugs , food was great as were the waiting staff, and coach driver .. unfortunately I’m completely put off booking with this company in the future .

Still waiting to hear from them. Honestly they are dreadful

We have just come back from trip to Bolton ladt drop village hotel,trip very good especially train journeys, Mark the coach driver lovely, very patient as had a lot of people that had a moan,love to have him as driver again, hotel lovely staff helpful

My holiday was ok until I got back to Cambridge to find out are feeder bus had gone with our all the people to go back to Norfolk like Caister on sea.

I was ment to be pick up at 8 pm but did not get back until 10.30 pm what a way to treat people.
I will never go with sunrise again.

I feel like letting the sun and my papers no.

It was so easy to get booked, every one we spoke to was very helpful. The only downside was the feeder bus on the way home, we had to wait quite a while before it was sorted, but were kept informed at every stage and the staff did everything they could to make it easy. Top marks to them for all their hard work.

Good holiday , wonderful hotel,driver let it down also food as good but basic

Helpful coach driver who explained all the tour details and other helpful comments. Helped load my partners wheelchair into the hold.
Nice hotel near beach food good and entertainment some evenings.

The hotel was very tired and dated. Very unclean. I found an employee of sunrise when we had a problem on return journey very stressful and very rude. In fact the way he treated a passenger was totally unprofessional.

Very good holiday. Derek the driver was excellent, very polite, very knowledgeable. Hotel was acceptable. Overall experience let down by poor coordination on return journey and excessive time delay at Cambridge services

A 4 hour feeder coach journey with no break and 6 stops before getting to the tour coach. This was ridiculous and unexceptable. We will not ne using your company ever again.

Coaches very comfortable, both drivers pleasant .
Hotel we were at was superb as usually hotels with coach Companies are a bit run down.
All excursions were very good.
.

Driver didn’t know tour route, followed phone to find way from car park to destination making a walk of almost a mile…2 passengers with walkers for mobility issues very distressed

The outings were very good as was the driver. The food was very presentable, but the room was a disappoint meant. There were no drawers, the side ledges on the headboard were to small and there wasnt anywhere to dry the bath towels

How the problem at Cambridge was caused regarding walker problem which caused a problem getting to Weymouth very late as an coach driver think could have been dealt better