Sunmaster Holidays Recensioni 

3450
•
TrustScore 4.5 su 5

4,5

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Valutata 3 stelle su 5

Absolute shower of poo, left us stranded at the hotel when the pre booked taxi failed to turn up to collect us despite phoning to check 2 days prior it was booked, Had to pay over 200 euros to get... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am sitting in Corralejo just now, arrived yesterday afternoon . This is the 9th time we have booked with them and have another to Turkey later this year booked. I have to say I have never had a prob... Leggi di più

Valutata 5 stelle su 5

Karen stayed after work to complete my booking on the phone tonight. The online booking the day before failed and she ensured my friend who had booked yesterday, were on the same flight with the same... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Holiday Issues Dealt With Well By Sunmaster - We encountered changes to our booking, and with a family of six this was extremally disappointing. We booked hotel only, taking a risk, having no AB... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(3450)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

WHAT can I say brilliant staff made my experience so great was…

What made my experience so great was the friendliness, cheerful,helpful and excellent quality and manner of the person. I rang up to ask a question and she looked into for me and sorted it out, very grateful and impressed

10 gennaio 2023
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Risposta di Sunmaster Holidays

Thanks for sharing your experience Michael - we can see that it was Gemma that looked after your booking for you so we will pass on your feedback. Great review - thanks

Valutata 5 stelle su 5

Great customer service from Andy

Great customer service from Andy. Easy and clear conversation. He took his time to find the right flights. Nothing was too much trouble.

10 gennaio 2023
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Risposta di Sunmaster Holidays

Thanks so much for your review Bryan - your feedback is really appreciated. Thanks for booking with us

Valutata 5 stelle su 5

Always a great deal

Still use comparison site but always end up at sunmaster. Where we want to go and flight times are what we want. Another successful holiday booked!!!

9 gennaio 2023
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Risposta di Sunmaster Holidays

Thanks so much for your booking and for sharing your experience...

Valutata 4 stelle su 5

Quick bookings and helpful staff

I have used Sunmaster before and find them very good. Nice and quick to book flights/holidays as well as good deals. Can take a little while waiting on calls but staff are very helpful and efficient. I booked my holiday in less than an hour. They also give you suggestions when booking online or over the phone.

8 gennaio 2023
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Risposta di Sunmaster Holidays

Thanks so much for taking the time to provide your feedback and for sharing your experience

Valutata 5 stelle su 5
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Risposta di Sunmaster Holidays

We're always looking to improve our site, so we're sorry to hear that the latest changes have not met with your approval Andrew, but we're really grateful for your feedback which we'll pass on to our developers. Rest assured that we're still working on enhancements to make our customers booking journey even better...

Valutata 5 stelle su 5

All easy to book a holiday with the…

All easy to book a holiday with the very knowledgeable and courteous staff always use sunmaster still the best and cheapest

7 gennaio 2023
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Risposta di Sunmaster Holidays

Great feedback Colin - I can see that it was Nathan that looked after you, so we will be passing on your feedback. Thanks for your booking and for your loyal custom.

Valutata 5 stelle su 5

Telephone booking

I booked over the telephone after my initial search online, I wanted to double check a few things.
Paul the representative was absolutely brilliant, polite and helpful throughout, he went above and beyond and answered all my questions.
Great holiday found at a great price.
From my experience I would definitely recommend Sunmaster Holidays.

4 gennaio 2023
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Risposta di Sunmaster Holidays

Thank you so much Linda for such a great review - we'll make sure Paul gets your feedback. Thanks for the booking and recommendations...

Valutata 5 stelle su 5

We booked our holiday to the Dominican…

We booked our holiday to the Dominican Republic with Karen,and could not of asked for a nicer person to deal with and was so helpful.Would highly recommend speaking to Karen.

4 gennaio 2023
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Risposta di Sunmaster Holidays

What a great review Steven - thank you for such kind words, which we'll, of course, pass on to Karen and her line manager :O)

Valutata 1 stelle su 5

Disappointing service

i booked a holiday to turkey on the 3rd January paying a deposit of £99. The next morning i realised the dates didn't suit. I phone and explained but was told i could not get a refund. It was less than 24 hours from i booked yet noting could be done.I Am now trying to rearrange important engagements to go on the trip. Not great customer service.

4 gennaio 2023
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Risposta di Sunmaster Holidays

Sorry to read this David. However, once the booking is confirmed some elements of the booking are non-refundable - particularly the Tui flights - which is why we're not able to refund the deposit. Hopefully you can make some rearrangements but if not, please contact our Customer Support team to see if we can amend to a different date for you...

Valutata 5 stelle su 5

Happy holidays

Sunmaster are great use them before and had great holidays with sunmaster

12 giugno 2022
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Risposta di Sunmaster Holidays

Thanks for your loyal custom Marvin, and for your latest booking :O)

Valutata 5 stelle su 5

booked holiday 4/1/23 to Malta james…

booked holiday 4/1/23 to Malta james your representative outstanding service tried for ages for best price assett to your company

4 gennaio 2023
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Risposta di Sunmaster Holidays

Thank you so much for your kind words - we'll make sure this feedback gets back to James and his line manager 💕

Valutata 5 stelle su 5

Simple process

Easy, fast service. Paid the price as advertised, all completed online. Would definitely use again!

3 gennaio 2023
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Risposta di Sunmaster Holidays

Great Review Lynda. Thanks for your booking and glad you enjoyed the experience

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