Sunmaster Holidays Recensioni 

3450
•
TrustScore 4.5 su 5

4,5

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Valutata 3 stelle su 5

Absolute shower of poo, left us stranded at the hotel when the pre booked taxi failed to turn up to collect us despite phoning to check 2 days prior it was booked, Had to pay over 200 euros to get... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am sitting in Corralejo just now, arrived yesterday afternoon . This is the 9th time we have booked with them and have another to Turkey later this year booked. I have to say I have never had a prob... Leggi di più

Valutata 5 stelle su 5

Karen stayed after work to complete my booking on the phone tonight. The online booking the day before failed and she ensured my friend who had booked yesterday, were on the same flight with the same... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Holiday Issues Dealt With Well By Sunmaster - We encountered changes to our booking, and with a family of six this was extremally disappointing. We booked hotel only, taking a risk, having no AB... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(3450)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

This is the best and cheapest side to…

This is the best and cheapest side to find holidays for a family. I have been using this company for years and never disappointed. Got even better because i dont have to talk to a staff member and can book by myself.

31 gennaio 2023
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Risposta di Sunmaster Holidays

Hahaha - this review made us laugh out loud Joanna & Jakub. Most of our 5* reviews are because our customers DO love to speak to one of our fantastic staff members - but we'll take a 5* review any day and we're delighted that our new website has given you the independence to book WITHOUT interacting with us if that floats your boat 🤣🤣🤣 Thanks for your loyal custom over the years and for your latest booking

Valutata 5 stelle su 5

We found Gemma Bailey really helpful…

We found Gemma Bailey really helpful and personal. She made the whole experience of booking the holiday really easy

30 gennaio 2023
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Risposta di Sunmaster Holidays

Fantastic feedback Aston - we'll make sure, of course, that your kind words are passed on to Gemma and her team manager. Thank you for talking the tine to submit your review

Valutata 5 stelle su 5

Ease of it all

Ease of it all. No problems at all

30 gennaio 2023
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Risposta di Sunmaster Holidays

Thank you for your review Elaine and for your booking...

Valutata 5 stelle su 5

Great service

Wanted to book a holiday and Sunmaster sent me a quote and when I was ready to book they called back, unfortunately I could not take their call that day, but when I could called back the person I was dealing with was not there but they got in touch with her for me and she called me back, which gave that personal feel to it. Gemma was wonderful in booking our holiday, friendly, and professional at the same time and it didn't take long at all and so hopefully we will be going on a lovely holiday soon.

28 gennaio 2023
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Risposta di Sunmaster Holidays

What a great review Jacquie - thank you for your kind words which we'll pass on, of course, to Gemma and her team manager...

Valutata 5 stelle su 5

big family holiday

I was looking at booking a big family holiday to dubai for the first ever time, but at the best possible price. Today i was blessed with the lovely Karen who answered the phone and from minute one was so polite, so helpful and willing to go above and beyond to get us our dream holiday at the perfect price. I did not only book today because of the price but also because of the person that dealt with my inquiry. This is the first time i have used sunmaster and after todays experience will not be my last and i will let all my family and friends know. Thank you so much for sorting out our holiday karen.

29 gennaio 2023
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Risposta di Sunmaster Holidays

Thanks so much for sharing your experience - we'll make sure, of course, that your kind words are fed back to Karen

Valutata 5 stelle su 5

Amazing Customer Service

The gentleman that helped us was amazing and extremely helpful.

25 gennaio 2023
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Risposta di Sunmaster Holidays

Morning Sarah - I can see that this was Nathan :O) Thanks for your kind words, which we'll most certainly pass on...

Valutata 2 stelle su 5

Price increased by Sunmaster

I booked a holiday to Turkey on the 19th of Jan for 4 people and received an email from Sunamaster on the same day saying that the documentation will arrive in the next 48 hours. Unfortunately, we didn't receive a confirmation email and had to call every day for an update. Apparently, the Sunmatser team didn't book the flight tickets. Don't really understand how Sunmaster can take my deposit without reserving the flight. On Sunday, I was assured that everything looks fine in the system and will get my confirmation the next day, on the 23rd of Jan. This was not the case as Kim called and told me that the price increased by £1200!!! Obviously, I had to cancel but at the same time lost 4-5 days while the price on the other website went to the roof.
The only reason for 2 stars is that the price was reasonable at the time of booking.
Be aware that the price you see on their website may not be the final price.

19 gennaio 2023
Non scritta su invito
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Risposta di Sunmaster Holidays

We're sorry that your booking never got confirmed and that there was a pricing issue - we've asked the relevant team manager to review the case and thank you for your feedback.

Valutata 5 stelle su 5

You Have To Read This !

The sales team were first class good all round service will definitely recommend again 10 out of 10

24 gennaio 2023
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Risposta di Sunmaster Holidays

What a great review Michael - thank you...

Valutata 5 stelle su 5

Karen I dealt with was beyond helpfull.

Karen I dealt with was beyond helpfull.
She was very pleasant. And got us the family holiday we wanted for my son's 40th.
Thanks so much Karen

24 gennaio 2023
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Risposta di Sunmaster Holidays

Thanks so much for your kind review and words Margaret - we'll be sure to pass on your feedback to Karen and her team Manager

Valutata 5 stelle su 5

Always use this site

Always use this site, easy to use and never had a bad hotel

23 gennaio 2023
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Risposta di Sunmaster Holidays

Great to hear this Matthew - thanks for booking with us and thanks for your review.

Valutata 2 stelle su 5

More for less

I have booked my Summer Holiday with Sunmaster,a couple days ago and my holiday confirmation email hasn't been sent over for a couple days.
When I phoned the Customer Services they said that the flight costs when up as eleven people booked the same holiday so they asked additional £180 /person to be able to proceed with the booking.I have asked for my deposit to be refunded.
Strangely the Holiday I have booked is still advertised with the same cost.
Disappointing.

21 gennaio 2023
Non scritta su invito
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Risposta di Sunmaster Holidays

Sorry to hear this. We've asked Trustpilot to reach out to you for your booking details so that we can look into this further

Valutata 4 stelle su 5

Will definitely use it again

Been with you for a few years now all ways good new format a bit different at first but not too bad.

22 gennaio 2023
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Risposta di Sunmaster Holidays

Thanks for your loyal custom over the years Steven. The new site is very much "work in progress" and we're aware that there are a few bugs that need fixing and some functionality that needs implementing to make the site perfect, but we thank you for booking with us once again and for sharing your experience.

Valutata 5 stelle su 5

Nice and easy

So easy great value
Great to be able to pay small deposit

21 gennaio 2023
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Risposta di Sunmaster Holidays

Thanks for your booking and for your review Scott

Valutata 5 stelle su 5

Best servis

Very friendly staff and helpful

21 gennaio 2023
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Risposta di Sunmaster Holidays

Thanks for your review Lukas and for sharing your experience

Valutata 5 stelle su 5

The customer service who booked our…

The customer service who booked our holiday was fantastic & dealt with everything efficiently & was very clear with what was required

19 gennaio 2023
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Risposta di Sunmaster Holidays

Thanks James - I can see it was Azam who handled your booking, so we'll be sure to pass on your very kind feedback.

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