Sumo Recensioni 3.047

Sumo I was very pleased with the excellent level of customer service I received from Alex.
Alex should be highly commended for her polite professional manner.
Alex's diction & volume of speech are excellent
This allowed me to feel at ease & comfortable with our conversation.
Alex demonstrated excellent product knowledge & also went above & beyond with her customer service during the call.All my questions were answered and more.
Kind regards
Susan L

Great customer service I spoke to Daniel today and he was very helpful and knowledgeable. He took the time to answer my questions and changed my plan to suit my best interests. Truly appreciated.

Chelsea was respectful, lovely, professional, friendly, precise, attentive, good humoured. Overall it was a nice experience.
Thanks again Chelsea

nice friendly service. Information required provided

Very polite and efficient

Quick answer on the phone. Easy to understand explanation of my query. No hard to understand accent. Highly recommend

I never believed would write a nice review for an Electricity provider but I CANT believe the bill...

AGL bill was $811.28 for last quarter (had increased by $200 so asked for a discount. AGL said no) Moved to Sumo.

Sumo final bill was $252.99 for the next quarter (Did have a discount from full $415.49 with a Government discount am unsure if this will continue or if AGL would even have applied this)

Thanks Sumo, I dont mind paying for what I use in power but this is cheaper than I could have dreamed!

3 times in one day, not to mention all the prior days they call. I will now not ever use Sumo again. They just seem to be harrasing me now

Daniel was very helpful and sorted out my problem with a great outcome.

Charlie was extremely

Staff were very friendly and helpful. They saved me more money during the call and even offered ways to save even more money!!

Short wait time great knowledge polite very happy

Excellent service and satisfaction from the sumo representative.

Dealing with SUMO is time consuming and frustrating. To change from time of use to single rate tariff took 10 phone calls and I was given incorrect information. Finally rectified. Now on leaving SUMO they are trying to double bill me; a payment already made has been invoiced again on the final invoice. More phone calls, more time. Don't go near SUMO!

Staff member Daniel was very competent and made the enquiry easy. He was very helpful

Fabulous customer service from Christian. He was very patient, hands on and thorough with my inquiry. Thank you!

I spoke with Charlie and he was fantastic, was very patient and answered all my questions with knowledge that he actually knew what he was talking about. Great customer service. This is very impressive nowadays as service over the phone with lots of companies these day is great, Bring on more customer service based in Australia. Thanks Sumo and Charlie.

I have 3 separate electricity accounts with Sumo.
Needing to do some admin. maintenance to these accounts, I phoned Sumo to do this.
The operator, Tasrif, provided very timely and efficient support in helping me complete this task.
He was very knowledgeable on ways to achieve this and through his clear communication skills made the experience quite a pleasant one.

Again, thank you Tasrif.

This 5-star is for Ed from SUMO's credit management team ( SUMO) for being thorough, patient and exceptional customer service skills.

I spoke to people from 3 different departments and each one of them was professional, knew their stuff and friendly and they were all able to give me exactly the help I needed. Annalise, Brad and Sean were all great. Thanks, Sumo!