Sorry guys. Really wanted to support you but Spicy Corizo Style stew, watery, tasteless beans and some odd spongy protein with harsh spices. Have you tried eating it yourself?
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Brilliant organisation. As a brand, as a wholesaler, as an employer. Led by values, thoughtful about what they do. I love their products - when I buy Suma stuff i know I’m supporting an equal pay, wor... Leggi di più
This company keeps causing chaos by sending massively over sized vehicles to deliver in rural areas. We live in West Wales and the roads are not HGV friendly. Yet Suma, the so called 'ethical' company... Leggi di più
I have been buying Suma products for most of my life. I tend to buy their packets of dried beans, grains, fruit, nuts, seed and veg. I most recently bought 1kg of quinoa which was great quality, no... Leggi di più
Dettagli dell'azienda
- Negozio di prodotti alimentari all'ingrosso
- Fornitore di cibo e bevande (catering)
- Fornitore di prodotti alimentari
- Negozio di alimentari biologici
Scritti dall'azienda
A co-operative of ordinary people built on integrity and equality, we’re a worker co-op, a business owned and run by the nearly 200 people who work here. We deliver over 7000 vegetarian, natural, responsibly sourced products to business and communities across the UK and Internationally. We’re committed to selling only the most delicious and sustainable products.
Informazioni di contatto
Unit G15 Lacy Way, Lowfields Business Park, , HX5 9DB, Elland, Regno Unito
- 01422 313840
- info@suma.coop
- www.suma.coop
3,5
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169 recensioni
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Being humane towards animals is a must!
Animals are gentle sentient living beings!
Suma Wholefoods you are a horrible cruel business, buying products from the animal abusers and torturers Delamere Diary = disgusting! It’s pure evil to do business with that horror house for animals! Shame on you!
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
Shocked and disappointed.
As a customer of over 30 years, I am shocked and disappointed that Suma sell products which clearly cause suffering to goats, as exposed by Animal Justice Project's footage of Delamere Dairy. What has happened to Suma's ethical standards?
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
DROP DELAMERE DAIRY IT IS CRUEL AND…
DROP DELAMERE DAIRY IT IS CRUEL AND DISGUSTING
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
This company claim to "care deeply…
This company claim to "care deeply about animal welfare" but are more than happy to continue to profit from animal abuse and neglect.
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
I have been part of a wholefood…
I have been part of a wholefood cooperative in Northumberland for decades. I always thought Suma were an ethical company, but there support for abusive practices from a company like Delamere has appalled me. Goodbye Suma. Shame on you.
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
Suma is not an ethical company, don’t believe the hype!
Disgusted that Suma is still dealing with Delamere Dairy despite clear evidence of abuse of their goats from Animal Justice Project. How can you call yourself an ethical company? I won’t be buying any of your products anymore.
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
Animal welfare advice
Dear Suma company ,
I was upset to learn that you refuse to drop Delamare diary products
There has been evidence that Delamare products , have poorer animal welfare standars , including killing of baby goats. This is a horrific cruelty that must end NOW.
I kindly ask you , not to purchase these diary products .
Thank you for your careful consideration to this important matter . Animals are not ours . We have to show them respect they deserve . Have a nice day.
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
When you drop Delamere Dairy as a…
When you drop Delamere Dairy as a supplier you will a little nearer to aspiring to be an Ethical company. Cruelty to animals is not acceptable in any walk of life. !!
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
Thank you getting in touch with us to highlight your concerns.
I am writing to express my…
I am writing to express my disappointment and outrage with ypur refusal to drop the hideously cruel Delamere Dairy
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
Thank you getting in touch with us to highlight your concerns.
I am disgusted with your refusal to…
I am disgusted with your refusal to drop Delamere dairy after the horrific abuse and cruelty that has been exposed! I can’t believe you’re profits are more important than not being a part of systematic abuse and cruelty to animals!
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
Thank you getting in touch with us to highlight your concerns.
Turned away from Suma
Appalled that a company like Suma is purchasing ingredients from Delamere Dairy therefore supporting animal abuse as follows: despite clear evidence on camera of multiple abuses, severe lameness and the killing of kid goats. Having purchased Suma products for years I am now choosing other brands.
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
Thank you getting in touch with us to highlight your concerns.
How can anyone buy these products
How can anyone buy these products, if you care about animals then don’t support this cruelty, this company is treating these animals in such a cruel way, you say that Red tractor has assured you of the welfare standards in this farm, but Red tractor is not a independent body so of course it’s going to back the farm, that doesn’t mean much to me about the standards in this farm or any farm under the Red tractor as it’s funded by farming
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
Thank you getting in touch with us to highlight your concerns.
No longer ethical !!!
Having been buying their products for many years and admiring their ethical stance I'm now considering a boycott due to their involvement with Delamere Dairy. Evidence has been obtained by Animal Justice Project of dreadful treatment of goats and kids plus awful conditions on the farm in Skipton that supplies Delamere Dairy. Despite knowing this Suma refused to stop stocking their "products" and have believed the company lies. I've viewed the videos etc and am heartbroken, angry and devastated by the treatment of these innocent animals. Suma can no longer call themselves ethical of they continue their involvement with Delamere!
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
Thank you getting in touch with us to highlight your concerns.
Still Unethical Company
this company is NOT ethical. It refuses to cease buying products from Delamere Dairy which has proven to be abhorrently cruel to goats.
I will no longer purchase any Suma products until this changes.
Boycott Suma.
Answer to your reply.
Animal Justice Project send undercover investigators into farms. The photographs and facts cannot be argued with.
Off course when you investigated them they cleaned up there act and hid things.
That is always what Industrial Farms do.
Your reply does not satisfy me. I will be boycotting your products and asking others to do likewise until such a time as you cease dealing with Delamere.
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
Thank you getting in touch with us to highlight your concerns.
Siding with animal abuse company
I have previously contacted Suma on several occasions regarding the following and have received not one response from them:
The so-called 'ethical' wholesaler is still believing the lies that Delamere Dairy is telling them and listening to useless welfare certificates.
Suma currently states "we will continue to stock Delamere products".
Despite clear evidence on camera of multiple abuses, severe lameness and the killing of kid goats, the wholesaler is choosing to side with the standards laid out by the 'Red Tractor Goat Farm Assurance' scheme.
Effectively, they are siding with an industry exploiting animals for profits. This is outrageous.
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
Thank you getting in touch with us to highlight your concerns.
Drop Delamere dairies
Suma are still using Delamere dairies, a disgrace to animal rights.
19 agosto 2022
Non scritta su invito
Risposta di Suma Wholefoods
An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.
Thank you getting in touch with us to highlight your concerns.
I emailed Suma some weeks ago with…
I emailed Suma some weeks ago with feedback regarding their Ecoleaf dishwasher tablets and to date have failed to get a response. The tablets do not live up to their claims, leaving washed items still dirty, smeared and with a white powdery residue and grit. I have found this to be the case on all my dishwasher programmes. Nothing wrong with the machine, a standard tablet works perfectly. Poor product, rotten customer service.
9 febbraio 2022
Non scritta su invito
Risposta di Suma Wholefoods
Thank-you for your feedback. We are sorry to hear you have had problems with the Ecoleaf dishwasher tablets and we are sorry to hear you haven't had any response to your feedback. We will pass on your concerns to our product developer.
Alter/native soap.
Alter/native soap.
Lovely soap, but doesn't last long.
Showering once a day and the bar is done in a week!!
14 dicembre 2021
Non scritta su invito
This company keeps causing chaos by…
This company keeps causing chaos by sending massively over sized vehicles to deliver in rural areas. We live in West Wales and the roads are not HGV friendly. Yet Suma, the so called 'ethical' company persist in blocking roads and inconveniencing residents, so that they can hawk thrir wares. They do not respond to feedback provided via their contact information.
25 giugno 2021
Non scritta su invito
Peanut swindle
We checked various online suppliers to get mixed nuts that weren't full of peanuts. We rejected ones that said they contained peanuts. Tesco, for instance, gave peanuts as second ingredient (by weight) after almonds. Suma didn't mention peanuts so we bought 1 kilo bag. The bag visibly contained so many peanuts that we separated and weighed them - 367grams out of 1 kilo, clearly the largest ingredient. Leaving aside the facts that peanuts are a legume, not a nut, and that peanuts are cheaper to buy than Suma mixed nuts, and that the real mutts aren't particularly high quality, it seems like sharp practice to pack the bag with peanuts. Especially when the company bangs on about their fluffy ethical standards. I am henceforth much less likely to trust what Suma say, or to buy their products.
10 novembre 2020
Non scritta su invito
Risposta di Suma Wholefoods
We're so sorry to hear this. Apologies for the inconvenience and disappointment. We've only recently claimed our account on this review site, hence the delay in responding. Peanuts are clearly listed as the first, and therefore main, ingredient on the product label. This is also shown on the product page on our wholesale website. The product specification information we share with our retail customers about our mixed nuts states that they contain 18% peanuts, as well as hazelnuts 18%, almonds 17%, cashews 17%, walnuts 15%, and brazil nuts 15%. We don't understand how this confusion could have occurred and we'd like to get to the bottom of it. Sometimes there can be a slight discrepancy in the exact percentages while they are being mixed but it absolutely shouldn't vary by this much. We know it's been quite some time, but if you do have any left we'd like to submit a sample to our quality control team to investigate. Please can you tell us where you bought these from so we can look into it? If you email us (marketing@suma.coop) we'll do everything we can to help. Many thanks, Sophie - Suma
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Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.