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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We have been using Suma for many years as our main supplier. They are reliable, deliver great products in good time with a cheery manner. We love the ethos and mission. Highly recommended

Valutata 5 stelle su 5

Brilliant organisation. As a brand, as a wholesaler, as an employer. Led by values, thoughtful about what they do. I love their products - when I buy Suma stuff i know I’m supporting an equal pay, wor... Leggi di più

Valutata 1 stelle su 5

This company keeps causing chaos by sending massively over sized vehicles to deliver in rural areas. We live in West Wales and the roads are not HGV friendly. Yet Suma, the so called 'ethical' company... Leggi di più

Valutata 1 stelle su 5

The food is seriously not nice. I bought the saag aloo and then the meatballs in bolognaise sauce. Both tasted extremely cheap and sickly. The meatballs are in this inedible tomato cream soup... the... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di prodotti alimentari all'ingrosso
  2. Fornitore di cibo e bevande (catering)
  3. Fornitore di prodotti alimentari
  4. Negozio di alimentari biologici

Scritti dall'azienda

A co-operative of ordinary people built on integrity and equality, we’re a worker co-op, a business owned and run by the nearly 200 people who work here. We deliver over 7000 vegetarian, natural, responsibly sourced products to business and communities across the UK and Internationally. We’re committed to selling only the most delicious and sustainable products.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

168 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 55% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(168)

24 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I have been a customer for over 10…

I have been a customer for over 10 years, organising a regular order with colleagues from work. SUMA offers a great range of goods, many organic and fair trade, good value, friendly customer service and reliable delivery.

20 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

The ethical sourcing of products.

The ethical sourcing of products with an excellent range of organic and gluten free items.
Staff are always helpful as are the delivery drivers who are friendly and hard working.

24 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

This is a real Co-operative

This is a real co-operative and for that reason I feel the need to support this company. There is a huge range of organic products, far bigger than the shops. Although you need to order good in bulk, you can often order a half amount. They give free delivery on orders over a certain amount. If they miss something off the order (which has only happened twice in 5 years, they refund you immediately no questions asked (or they minus it from the bill before you pay, which is more common). They give free delivery on big orders. They match supermarket prices and are occasionally cheaper and occasionally more expensive. I value this company a great deal

13 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Suma are a fantastic company to do…

Suma are a fantastic company to do business with. They are efficient, on time, friendly and flexible. We have used them for over 15 years and will continue to do so for our newly renovated farm shop!

1 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

So gross!

The tinned mac'n cheese is actually inedible! I can't believe I bought 4 tins. There's hardly any pasta and the sauce is slimy and sour. Tried their meatballs too and it tastes rank! I thought it might be dog food by accident somehow!

20 febbraio 2026
Non scritta su invito
Logo di Suma Wholefoods

Risposta di Suma Wholefoods

We’re so sorry to hear you didn’t enjoy these products, and how disappointing this was for you. We take our customers feedback seriously, and we are actually working hard on a replacement for the Mac N Cheese after listening to feedback.

We'd like to make this right for you, please contact us directly and we’ll arrange a refund or replacement, and look into the batches you received. Please can you email brandideas@suma.coop for my attention.

Thank you for taking the time to share honest feedback. It genuinely helps us improve and make things right.

Becs, Suma Member

Valutata 1 stelle su 5

Do not buy... its grim

The food is seriously not nice. I bought the saag aloo and then the meatballs in bolognaise sauce. Both tasted extremely cheap and sickly. The meatballs are in this inedible tomato cream soup... the Saag aloo was also gross.

Edit: Actually gutted that the food is so poor as the company seems to be uniquely ethical compared to other companies...

26 gennaio 2026
Non scritta su invito
Logo di Suma Wholefoods

Risposta di Suma Wholefoods

Hi Archie,

We’re so sorry to hear you didn’t enjoy these products, and how disappointing this was for you. We take our customers feedback seriously, and we're especially gutted to hear you chose us for our ethics. The last thing we want is for our products to undermine that trust. We'd like to make this right for you, please contact us directly and we’ll arrange a refund or replacement, and look into the batches you received. Please can you email brandideas@suma.coop for my attention.

Thank you for taking the time to share honest feedback. It genuinely helps us improve and make things right.

Becs, Suma Member

Valutata 1 stelle su 5

The one star is for lack of care…

The 1 star is for lack of care following a quality issue with the clear and simple scent free shampoo. I have been using this product for 20 years. So when I could smell perfume scent in the product, I thought that SUMA would take it seriously. I was wrong. They ignored 3 weeks of emails and when I finally spoke to someone in quality control, I was told that they had other priorities which is why they hadn't responded. KB promised a refund and referenced the call and email - T/DEC/0611 - but a week later - absolutely nothing! I no longer trust this product. I no longer trust your company. Your lack of response shows that you don't care about your customers. therefore you have lost my custom and received a 1 star review.

26 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Suma - Highly rated by Ethical Consumer

Suma Wholefoods offer a wide range of products (food essentials, drinks, household and cleaning, hair and body etc.). I have been using them for years and thanks to their high Ethical Consumer ratings, I trust them. They clearly have an exceptional commitment to ethical business practices, which is worker-owned, ethically minded, responsibly sourced with sustainable ingredients. And their prices are great too!

2 dicembre 2025
Non scritta su invito

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