Stuarts London Recensioni 

239
TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Excellent customer service from M at Stuarts once again. Couldn't have been more fast, friendly and helpful sorting out a return/repurchase due to me ordering the wrong shoe size twice. Thrilled wit... Leggi di più

Valutata 5 stelle su 5

Great experience shopping here, they are quick to deliver, returns process is easy and they have a lot of stock to choose from. One downside is the sizing, other shops show the exact measureme... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Brilliant store. Bought a Carhartt WIP detroit jacket on Thursday, it arrived on Saturday with standard shipping. If ordered before 3pm, it’s dispatched on the same day which is a rarity for online st... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

English translation: Big warning – this is a supplier that systematically scams customers. I ordered a T-shirt, but the size didn’t fit, so I returned it. I then received a reply saying that it w... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento uomo
  2. Negozio di abbigliamento
  3. Negozio di scarpe

Scritti dall'azienda

Stuarts was founded in the heart of West London in 1967 with opening a store in Shepherds Bush. We are famously known for our contribution to the Mods and 80s Casuals subculture. Stuarts London became the ultimate destination for fashion-focused Lads, travelling from all areas of England. As QPR football team was in the premier league, The Lads would use the match days as an excuse for a shopping trip to Stuarts, coaches would park outside, to catch all the latest sought after brands. It is well known that on match days Stuarts would be mobbed with customers. Some-days a queue would even stretch outside the shop. Today we pride ourselves on bringing you a great choice of luxury & heritage menswear from brands that we carefully select from around the world. For those who love retro fashion, the store still stocks a selection of the vintage brands that helped build our foundations like the iconic Baracuta Harrington jackets to Danner boots. We are an official authorised stockist of every brand we display which confirms our product authenticity.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

239 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(239)

46 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Best online shop!!!!

It was a wonderful experience to shop with Stuarts. Customer service was very informative and helpful. Far delivery with great product. Keep it up!!!

5 giugno 2025
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Risposta di Stuarts London

Hi Ashme, Thank you for your lovely feedback! We're thrilled you had a great experience with us. We’ll keep up the good work!

Valutata 2 stelle su 5

Bought some sandals for £119

Bought some sandals for £119 - don’t like how they looked on me so returned them. I was refunded £115.05 - I also had to pay for returning the item which cost me £5.99 this part I kind of accept and swallow, yet still believe a free return policy would be better. But to be sent less than I paid after I had already paid £5:99 for delivery seems like daylight robbery!

30 maggio 2025
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Risposta di Stuarts London

Hi Shaun, Thank you for your feedback. I understand it’s disappointing to receive less than what you paid, especially after covering the return postage. At the moment, customers are responsible for return shipping, which is why the refund was adjusted.

For further assistance, please contact our customer service team at sales@stuartslondon.com. Thank you for your understanding

Valutata 5 stelle su 5

Consistently excellent

I’ve bought a number of items from Stuarts online and the service is consistently excellent - same day dispatch, quick delivery and great discount codes that almost always mean they’re the cheapest around. Thanks and I’ll continue to be a customer 👍🏻

16 maggio 2025
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Risposta di Stuarts London

Hi Jon, Thank you for your kind words! We're glad you've had a great experience with our quick dispatch, delivery, and discounts. We appreciate your loyalty and look forward to serving you again!

Valutata 5 stelle su 5

Great service

Great service. Free exchange could not be happier with the experience thank you Stuarts London

6 maggio 2025
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Risposta di Stuarts London

Hi Ben, Thank you for your lovely feedback! We're thrilled you're happy with the service and free exchange. We appreciate your support and look forward to seeing you again!

Valutata 5 stelle su 5

Excellent service as ever from Stuarts

Excellent service as ever from Stuarts. I have bought a few items online from here and always received the item quickly and well packed. Plus customer service is great. Bought an Anderson’s belt recently and it is quality. Thanks Stuarts.

30 aprile 2025
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Risposta di Stuarts London

Hi Gail, Thank you for the kind words! We're glad you had a great experience again and love the Anderson’s belt. We really appreciate your support and look forward to seeing you again soon!

Valutata 5 stelle su 5

Top Banana

I’ve generally
been sceptical, if not reluctant, to buy clothes on line mainly for the reasons of not being able to try the goods on and then the hassle of returning them if they don’t fit. But now having discovered Stuarts of London I’ll never hesitate again; and the reasons are thus: first of all they didn’t have my required size so they sent me a notification saying that they’d sent the next size up, and that I could return them using their free of charge service if I required a refund. As it happened the size up from the size I wanted was one size too small! I was then provided with excellent customer service by the lovely Madison who, via regular email, kept me informed of how best to go about getting what I wanted as the size I wanted in the original colour choice was not in stock. After getting sent links to the choices I had, I was sent the returns label and all turned out well in the end as they say.
The fact that a few of the ace faces from the Cardiff city Soul Crew were photographed outside the store while on an away day trip to QPR while all this was going on made me realise that I’d not only discovered a cool store, but also one with a reliable returns service and excellent customer relations to boot!

15 marzo 2025
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Risposta di Stuarts London

Hi Gary,

Thank you for your fantastic review! We're delighted to hear about your positive experience with Stuarts of London and how Madison’s customer service helped you through the process. It’s great to know our free returns and support made shopping easier for you.

We’re proud of our reliable service and customer care, and it’s wonderful to hear you enjoyed the store’s vibe outside. Thanks again for your support—we look forward to serving you again soon!

Valutata 5 stelle su 5

Faulty Return

I purchased some sunglasses approx mid September but they recently developed a fault, I contacted customer service who said that they only cover faulty items for 6 months after purchase,however they said they’d contact the brand directly to askif they could do anything, within a week I’d been contacted by Stuart’s who said the brand would replace them,I was sent a free label to return the faulty item and received a replacement within a few days, the customer service I received from Madison was excellent, I’m very happy with the service

9 aprile 2025
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Risposta di Stuarts London

Hi Heidi,

Thank you for your positive feedback! We're glad Madison could assist you and that the brand was able to provide a replacement so quickly. We appreciate your patience and are happy you’re satisfied with our service. Many thanks.

Valutata 5 stelle su 5

Flawless Experience – Highly Recommend!

The website was user-friendly, making the entire purchase process effortless. What impressed me was the customer service – my email inquiry was answered quickly and helpfully.

My order was dispatched immediately, and the item arrived exactly as described, perfectly packaged. I couldn’t ask for more! Will be ordering again.

23 aprile 2025
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Risposta di Stuarts London

Hi SJS,

Thank you for your fantastic review! We're delighted to hear that you found our website user-friendly and that our customer service responded quickly to your inquiry. It's great to know your order was dispatched immediately and arrived perfectly packaged.

We appreciate your support and look forward to serving you again! Many Thanks!!

Valutata 5 stelle su 5

Had to arrange an exchange on a pair of…

Had to arrange an exchange on a pair of jeans, very helpful customer services. I have not experienced any issues on a number of purchases.

25 aprile 2025
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Risposta di Stuarts London

Hi David,
Thank you for your feedback! We're glad to hear that our customer service was helpful in arranging your exchange for the jeans. It's great to know you've had a positive experience with us on multiple purchases. We appreciate your support and look forward to serving you again! Many thanks!!

Valutata 5 stelle su 5

Great customer service

Quality goods and they provide excellent customer service- I had an issue with Royal Mail’s tracking service and contacted Stuart’s, who immediately responded with a detailed tracking history, including estimated time of delivery. Above and beyond. Have used this company before and will continue use to do so.

24 aprile 2025
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Risposta di Stuarts London

Hi Denise,

Thank you for your fantastic review! We're thrilled to hear you had a positive experience with our customer service and that we could assist you with the tracking issue.

We appreciate your loyalty and look forward to serving you again! Many thanks!!

Valutata 1 stelle su 5

Did not receive order

Did not receive order, had to chase with courier firstly and then Stuart’s, customer services guy is unprofessional and unconcerned about helping customers resolve issues. Will not be taking the chance of ordering from them again. Be warned.

You replied saying it was delivered - it wasn’t. You’re effectively saying that I’m lying, won’t be a returning customer, hope this helps.

7 marzo 2025
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Risposta di Stuarts London

Hi NG,

We’re sorry to hear about your experience and understand your frustration. Following our investigation into your case, we’ve confirmed that your item was delivered to your address, as indicated by the proof of delivery. Our team has conducted multiple investigations and the courier has confirmed that the item was properly delivered to your property, which is why our customer service team is unable to assist further.

Thank you for your understanding in this matter.

Best regards,
Stuarts London.

Valutata 5 stelle su 5

Great customer service

For me its the customer service that sets this retailer apart. They’re helpful and responsive. Nothing is too much effort. I needed to exchange a pair of shoes for the next size up and they were super helpful and processed the exchange without delay.

10 aprile 2025
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Risposta di Stuarts London

Hi, Thank you for your wonderful review! We’re thrilled to hear that our customer service made your experience exceptional. We're always here to help! Enjoy your new shoes!

Kind regards,
Stuarts London.

Valutata 5 stelle su 5

Great range of products. Really helpful company.

For some reason I couldn’t complete my order online but the shop took that over the phone and I had the goods in 2 days.
The Barracuta G9 is a beautiful garment and the Sanders chukka boots are really superb quality. Nice Barbour bag too.
I really like their range of products and could easily spend hundreds there.

10 aprile 2025
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Risposta di Stuarts London

Dear Ian,

Thank you for taking the time to share your feedback! We're thrilled to hear that you had a positive experience with your phone order and that your items arrived in just two days.

It’s great to know you love the Barracuta G9 garment and the Sanders chukka boots! We take pride in offering high-quality products, and your satisfaction is our top priority. We're also glad to hear you liked the Barbour bag as well!

If you ever need assistance or have any questions while browsing our range of products, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!

Kind regards,
Stuarts London.

Valutata 5 stelle su 5

I had problems with Royal mail,they…

I had problems with Royal mail,they held the the return delivery,the guys just sort it out for me everything.
Thank you very much one more times.
1000 stars.
The company which you can trust!

4 aprile 2025
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Risposta di Stuarts London

Hi Andriukas,

Thank you so much for your kind words and incredible review! We're thrilled to hear that our team was able to assist you with your return delivery issues with Royal Mail. Your trust means everything to us!

If you ever need anything else, please don't hesitate to reach out. We're always here to help!

Wishing you all the best,
Stuarts London.

Valutata 5 stelle su 5

Highly recommended that is for sure.

It was the friendly manner of their staff because a 7 on other clothing sites is a XXXL so as soon as I saw the 7 I automatically paid for it then when I looked my order again I saw a XXL and I panicked but 9am that same morning I told them of my mistake and then the next day delivery was a XXXL.

So I just wanted to say a massive thank you to them and to everyone connected to Stuart’s Clothing that is for sure and the Limited LaCoste Trackie I purchased is just so beautiful and I would definitely highly recommend you buying it as it only comes in a Navy and white collar and bottom of the arms is also white.

Thank Stuart’s and keep up the fantastic work you do.

31 marzo 2025
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Risposta di Stuarts London

Hi John,

Thank you so much for your heartfelt review! We are thrilled to hear that our team was able to assist you promptly and that you’re happy with the replacement to the XXXL.

It’s fantastic to know you’re enjoying your Limited LaCoste Trackie—it truly is a beautiful piece! Your recommendation means the world to us, and we appreciate your kind words about our staff and services.

If you ever need assistance in the future, please don’t hesitate to reach out. Thank you for being a valued customer, and we look forward to serving you again!

Kind regards,
Stuarts London.

Valutata 5 stelle su 5

I was really impressed with the fast…

I was really impressed with the fast and efficient delivery. The items arrived promptly and were well-packaged. Overall, great service!

26 marzo 2025
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Risposta di Stuarts London

Thank you for your fantastic review! We're delighted to hear that you were impressed with our fast delivery and that your items arrived well-packaged.

We appreciate your support and look forward to serving you again!

Valutata 5 stelle su 5

Very good choice for buying brandname

24 marzo 2025
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Risposta di Stuarts London

Thank you for your positive feedback! We're glad to hear you think we offer a great selection of brand-name products.

We appreciate your support and look forward to serving you again!

Valutata 5 stelle su 5

Excellent products and service

Excellent products and service. Have shopped before and will again.

1 marzo 2025
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Risposta di Stuarts London

Hi there,
Thank you for taking the time to leave a review, we are very grateful for your repeat custom & we look forward to having you back.
Many thanks.

Valutata 5 stelle su 5

Super Stuart’s

First time I’ve bought off this website, and I’m so pleased I did

What an Impeccable service from this company

instant communication and very helpful with such a Speedy delivery

Highly recommend and will certainly use this company again

10/10 thank you

11 marzo 2025
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Risposta di Stuarts London

Hi Becky,
Thank you for the kind review - we are glad to hear your order was delivered swiftly & we look forward to having you back.
Many thanks.

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