Excellent customer service from M at Stuarts once again. Couldn't have been more fast, friendly and helpful sorting out a return/repurchase due to me ordering the wrong shoe size twice. Thrilled wit... Leggi di più
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Great experience shopping here, they are quick to deliver, returns process is easy and they have a lot of stock to choose from. One downside is the sizing, other shops show the exact measureme... Leggi di più
L'azienda ha risposto
Brilliant store. Bought a Carhartt WIP detroit jacket on Thursday, it arrived on Saturday with standard shipping. If ordered before 3pm, it’s dispatched on the same day which is a rarity for online st... Leggi di più
L'azienda ha risposto
English translation: Big warning – this is a supplier that systematically scams customers. I ordered a T-shirt, but the size didn’t fit, so I returned it. I then received a reply saying that it w... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Stuarts was founded in the heart of West London in 1967 with opening a store in Shepherds Bush. We are famously known for our contribution to the Mods and 80s Casuals subculture. Stuarts London became the ultimate destination for fashion-focused Lads, travelling from all areas of England. As QPR football team was in the premier league, The Lads would use the match days as an excuse for a shopping trip to Stuarts, coaches would park outside, to catch all the latest sought after brands. It is well known that on match days Stuarts would be mobbed with customers. Some-days a queue would even stretch outside the shop. Today we pride ourselves on bringing you a great choice of luxury & heritage menswear from brands that we carefully select from around the world. For those who love retro fashion, the store still stocks a selection of the vintage brands that helped build our foundations like the iconic Baracuta Harrington jackets to Danner boots. We are an official authorised stockist of every brand we display which confirms our product authenticity.
Informazioni di contatto
35 Uxbridge Road, W12 8LH, London, Regno Unito
- 02039055552
- sales@stuartslondon.com
- www.stuartslondon.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Best online shop!!!!
It was a wonderful experience to shop with Stuarts. Customer service was very informative and helpful. Far delivery with great product. Keep it up!!!

Risposta di Stuarts London

Risposta di Stuarts London
Bought some sandals for £119
Bought some sandals for £119 - don’t like how they looked on me so returned them. I was refunded £115.05 - I also had to pay for returning the item which cost me £5.99 this part I kind of accept and swallow, yet still believe a free return policy would be better. But to be sent less than I paid after I had already paid £5:99 for delivery seems like daylight robbery!

Risposta di Stuarts London
Consistently excellent
I’ve bought a number of items from Stuarts online and the service is consistently excellent - same day dispatch, quick delivery and great discount codes that almost always mean they’re the cheapest around. Thanks and I’ll continue to be a customer 👍🏻

Risposta di Stuarts London
Great service
Great service. Free exchange could not be happier with the experience thank you Stuarts London

Risposta di Stuarts London
Excellent service as ever from Stuarts
Excellent service as ever from Stuarts. I have bought a few items online from here and always received the item quickly and well packed. Plus customer service is great. Bought an Anderson’s belt recently and it is quality. Thanks Stuarts.

Risposta di Stuarts London
Top Banana
I’ve generally
been sceptical, if not reluctant, to buy clothes on line mainly for the reasons of not being able to try the goods on and then the hassle of returning them if they don’t fit. But now having discovered Stuarts of London I’ll never hesitate again; and the reasons are thus: first of all they didn’t have my required size so they sent me a notification saying that they’d sent the next size up, and that I could return them using their free of charge service if I required a refund. As it happened the size up from the size I wanted was one size too small! I was then provided with excellent customer service by the lovely Madison who, via regular email, kept me informed of how best to go about getting what I wanted as the size I wanted in the original colour choice was not in stock. After getting sent links to the choices I had, I was sent the returns label and all turned out well in the end as they say.
The fact that a few of the ace faces from the Cardiff city Soul Crew were photographed outside the store while on an away day trip to QPR while all this was going on made me realise that I’d not only discovered a cool store, but also one with a reliable returns service and excellent customer relations to boot!

Risposta di Stuarts London
Faulty Return
I purchased some sunglasses approx mid September but they recently developed a fault, I contacted customer service who said that they only cover faulty items for 6 months after purchase,however they said they’d contact the brand directly to askif they could do anything, within a week I’d been contacted by Stuart’s who said the brand would replace them,I was sent a free label to return the faulty item and received a replacement within a few days, the customer service I received from Madison was excellent, I’m very happy with the service

Risposta di Stuarts London
Flawless Experience – Highly Recommend!
The website was user-friendly, making the entire purchase process effortless. What impressed me was the customer service – my email inquiry was answered quickly and helpfully.
My order was dispatched immediately, and the item arrived exactly as described, perfectly packaged. I couldn’t ask for more! Will be ordering again.

Risposta di Stuarts London
Had to arrange an exchange on a pair of…
Had to arrange an exchange on a pair of jeans, very helpful customer services. I have not experienced any issues on a number of purchases.

Risposta di Stuarts London
Great customer service
Quality goods and they provide excellent customer service- I had an issue with Royal Mail’s tracking service and contacted Stuart’s, who immediately responded with a detailed tracking history, including estimated time of delivery. Above and beyond. Have used this company before and will continue use to do so.

Risposta di Stuarts London
Did not receive order
Did not receive order, had to chase with courier firstly and then Stuart’s, customer services guy is unprofessional and unconcerned about helping customers resolve issues. Will not be taking the chance of ordering from them again. Be warned.
You replied saying it was delivered - it wasn’t. You’re effectively saying that I’m lying, won’t be a returning customer, hope this helps.

Risposta di Stuarts London
Great customer service
For me its the customer service that sets this retailer apart. They’re helpful and responsive. Nothing is too much effort. I needed to exchange a pair of shoes for the next size up and they were super helpful and processed the exchange without delay.

Risposta di Stuarts London
Great range of products. Really helpful company.
For some reason I couldn’t complete my order online but the shop took that over the phone and I had the goods in 2 days.
The Barracuta G9 is a beautiful garment and the Sanders chukka boots are really superb quality. Nice Barbour bag too.
I really like their range of products and could easily spend hundreds there.

Risposta di Stuarts London
I had problems with Royal mail,they…
I had problems with Royal mail,they held the the return delivery,the guys just sort it out for me everything.
Thank you very much one more times.
1000 stars.
The company which you can trust!

Risposta di Stuarts London
Highly recommended that is for sure.
It was the friendly manner of their staff because a 7 on other clothing sites is a XXXL so as soon as I saw the 7 I automatically paid for it then when I looked my order again I saw a XXL and I panicked but 9am that same morning I told them of my mistake and then the next day delivery was a XXXL.
So I just wanted to say a massive thank you to them and to everyone connected to Stuart’s Clothing that is for sure and the Limited LaCoste Trackie I purchased is just so beautiful and I would definitely highly recommend you buying it as it only comes in a Navy and white collar and bottom of the arms is also white.
Thank Stuart’s and keep up the fantastic work you do.

Risposta di Stuarts London
I was really impressed with the fast…
I was really impressed with the fast and efficient delivery. The items arrived promptly and were well-packaged. Overall, great service!

Risposta di Stuarts London
Excellent products and service
Excellent products and service. Have shopped before and will again.

Risposta di Stuarts London
Super Stuart’s
First time I’ve bought off this website, and I’m so pleased I did
What an Impeccable service from this company
instant communication and very helpful with such a Speedy delivery
Highly recommend and will certainly use this company again
10/10 thank you

Risposta di Stuarts London
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