Stuarts London Recensioni 

239
TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Excellent customer service from M at Stuarts once again. Couldn't have been more fast, friendly and helpful sorting out a return/repurchase due to me ordering the wrong shoe size twice. Thrilled wit... Leggi di più

Valutata 5 stelle su 5

Great experience shopping here, they are quick to deliver, returns process is easy and they have a lot of stock to choose from. One downside is the sizing, other shops show the exact measureme... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Brilliant store. Bought a Carhartt WIP detroit jacket on Thursday, it arrived on Saturday with standard shipping. If ordered before 3pm, it’s dispatched on the same day which is a rarity for online st... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

English translation: Big warning – this is a supplier that systematically scams customers. I ordered a T-shirt, but the size didn’t fit, so I returned it. I then received a reply saying that it w... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento uomo
  2. Negozio di abbigliamento
  3. Negozio di scarpe

Scritti dall'azienda

Stuarts was founded in the heart of West London in 1967 with opening a store in Shepherds Bush. We are famously known for our contribution to the Mods and 80s Casuals subculture. Stuarts London became the ultimate destination for fashion-focused Lads, travelling from all areas of England. As QPR football team was in the premier league, The Lads would use the match days as an excuse for a shopping trip to Stuarts, coaches would park outside, to catch all the latest sought after brands. It is well known that on match days Stuarts would be mobbed with customers. Some-days a queue would even stretch outside the shop. Today we pride ourselves on bringing you a great choice of luxury & heritage menswear from brands that we carefully select from around the world. For those who love retro fashion, the store still stocks a selection of the vintage brands that helped build our foundations like the iconic Baracuta Harrington jackets to Danner boots. We are an official authorised stockist of every brand we display which confirms our product authenticity.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

239 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(239)

46 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Superb service and quality

From start to finish Stuarts have been excellent.
I wanted to order a tracksuit top however my size was not in stock. They informed me as soon as it was. The ordering system was simple and efficient and i received it the next day. Fantastic service and quality from start to finish

9 settembre 2025
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Risposta di Stuarts London

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Glad the ordering process was smooth and that you received your item promptly. We appreciate your support and look forward to serving you again!

Valutata 5 stelle su 5

Fantastic customer service

Fantastic customer service, quick to respond to emails. Fast dispatch and quality products. I had to return an item for exchange for a larger size and was very pleased with the speed of service. Will definitely be shopping here in the future

8 settembre 2025
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Risposta di Stuarts London

Thank you for your lovely feedback! We're glad you had a positive experience and that you're happy with our service and products. We look forward to seeing you again soon. Cheers!

Valutata 5 stelle su 5

Stuart's went the extra mile to make…

Stuart's went the extra mile to make sure the leather jacket we ordered got delivered and saved till we got back from holiday. Superb customer service. I can see why this company is still in business after being EST in 1967. Thank you Stuart's. Regards gary and viktoria

5 settembre 2025
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Risposta di Stuarts London

Thank you so much for your kind words!! We're thrilled to hear Stuart's went the extra mile to make sure your leather jacket was delivered safely. It means a lot to us. Hope you love your jacket and we look forward to serving you again. Best regards!

Valutata 5 stelle su 5

Recently purchased a pair of trousers…

Recently purchased a pair of trousers from Stuart’s that were too small. Emailed customer service to arrange return and replacement and they could not have been more helpful. Arranged to expedite postage of bigger size same day as I need them for holiday and the communication and service was first class. Great website full of cracking clothing. Would highly recommend them. First class

4 settembre 2025
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Risposta di Stuarts London

Thank you so much for your fantastic review! We're thrilled to hear you had a great experience with our service and that you're happy with the clothing. We appreciate your recommendation and look forward to serving you again! - Stuarts London.

Valutata 5 stelle su 5

So pleased Stuart’s are still around

So pleased Stuart’s are still around. Remember getting my Sergio , Diadora and Lois from them in the 80’s when I grew up in Bush. Still using them now. Great service. Fast delivery and great items. Plus the store has the best name. Thanks.

31 agosto 2025
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Risposta di Stuarts London

Thank you for your lovely message! We're delighted to hear you've been with us since the 80s. Appreciate your support and kind words — we look forward to serving you for years to come! -Stuarts London

Valutata 5 stelle su 5

Excellent shop

Excellent shop. Apart from them stocking such great brands/products when I had a problem (my mistake) they sorted things out for me in a matter of minutes, I can’t speak highly enough of them 👌

30 agosto 2025
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Risposta di Stuarts London

Thank you so much for your kind words! We're glad we could help and appreciate your support. Looking forward to serving you again!

Valutata 5 stelle su 5

Would shop here again

Shipping to Australia is a little bit expensive but otherwise the customer service and follow up was fantastic. Great range of quality products and competitive prices. Even refunded me the difference when the item I ordered went on further discount the next day!

22 luglio 2025
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Risposta di Stuarts London

Hi Christopher, Thank you for your kind words! We're glad you enjoyed our product range, prices, and customer service. We’re also happy we could refund the difference when the item went on sale. We look forward to serving you again!

Valutata 1 stelle su 5

Just getting the item is a nightmare….

Just getting the item is a nightmare….

No option to have anyone other than Royal Mail who are absolutely atrocious….Every other delivery company manages to use common sense and leave in a safe place….Royal Mail knock and run….there was someone home both times and a dog that barks!!

29 luglio 2025
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Risposta di Stuarts London

Hi Neil, Thank you for your feedback. We're sorry to hear about your experience with the delivery. We understand how frustrating this can be and appreciate your comments.

Valutata 5 stelle su 5

First time customer

Ordered for the first time through Stuart’s, quality of clothes were amazing and so was the delivery times.

I ordered a size too small on one item and the correspondence with the sales team via email was accommodating and quick.

Will definitely be ordering from them again.

28 luglio 2025
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Risposta di Stuarts London

Hi James, Thank you for your kind review! We're glad you enjoyed the quality, fast delivery, and our team's quick response. We look forward to your next visit. Thanks for choosing Stuart’s!

Valutata 5 stelle su 5

Excelente experiencia de compra

Hola soy de Argentina y compre calzado en la tienda. La verdad que estoy sorprendido por la cordialidad y liderazgo de las personas que me dieron soporte. Muy conforme con el producto y con el manejo del cliente. Muchas gracias Stuarts London

4 luglio 2025
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Risposta di Stuarts London

Hi Leonardo, Thank you so much for your kind words! We're delighted to hear you're satisfied with our products and service. It’s a pleasure to serve customers from Argentina. We look forward to assisting you again. Thanks for choosing Stuart London!

Valutata 5 stelle su 5

Excellent

My usual site were out of stock on a certain item I found on stuarts London.
Arrived two days later,same price with immaculate packing .
Will certainly use again.

4 luglio 2025
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Risposta di Stuarts London

Hi James, Thank you for your kind words! We're glad you’re happy with your order and look forward to serving you again.

Valutata 1 stelle su 5

****AVOID****

****AVOID****
Please do yourself a favour and don’t order from this company!
I’ve been promised my parcel everyday this week yet Royal Mail have been “expecting” the parcel for nearly a week now! Since when does Royal Mail expect a parcel for this long. It’s clear to see the parcel has gone missing.

I’m now trying to get my money back because I wouldn’t trust these with a replacement that will probably go missing as well.

Do yourself a favour and avoid at all costs and buy your things from somewhere else!

UPDATE….

About the reply below..the parcel (if sent out at all) has been “in transit” for 8 days! Since when has a parcel been in transit for 8 days with no movement at all?! Blaming everyone but themselves! It’s not longer their problem!
Take some accountability and refund my money for your problem!

This is my first and last time of going near this company.

21 giugno 2025
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Risposta di Stuarts London

Hi Hollie, Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by this situation, which is due to the courier. We understand how disappointing it must be to experience delays and concerns about your parcel.

Upon investigation with the courier, they have informed us that the item is still in transit. We also want to remind you that, as previously communicated, the item will be considered lost after the specified date, at which point we will process a full refund. Unfortunately, this situation is beyond our control.

We genuinely appreciate your patience and understanding, and we’re sorry we couldn’t meet your expectations this time. If there is anything further we can do to assist, please don’t hesitate to contact us directly.

Valutata 5 stelle su 5

Great stock and prices

Great stock and prices. Super fast postage.

Thanks.

27 giugno 2025
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Risposta di Stuarts London

Hi Mr DaveBee, Thank you! Glad you're happy with our service. Appreciate your support!

Valutata 5 stelle su 5

Cool independent shop with great customer service

Bought a couple items from Stuart’s having just discovered the shop earlier this week. Really nicely curated range of clothes, with nice website and some occasional bargains. First delivery was great. Second has been delayed by DPD (not Stuarts) but they’ve been super-helpful in following up. Such a rare experience these days. Totally recommend, and shout out to Madison, for following up.

27 giugno 2025
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Risposta di Stuarts London

Hi John, Thank you so much for your kind words! We're thrilled you enjoyed our curated selection and great service. We'll pass your shout-out to Madison. Looking forward to serving you again!

Valutata 5 stelle su 5

Stuarts excellent customer Support

Stuarts. I got a pair of Sanders and Sanders Hi Top Chukka Boots. The price of £106.43 including postage was excellent, as they are currently retailing at £280. However what made Stuarts Stand out was the customer service. I planned to go on holiday in four days and explained the situation, this is the response, ‘ No worries we understand your situation so as a gesture of good will we will dispatch your order via a next day service please note this is not guaranteed but will hopefully be with you before the date provided’. They arrived within 40 hours of the order! I had been concerned about the sizing of the boots as the last they are made on is a little small. However with an inner sole they are fine. Really Stuart’s were very helpful and customer service like this is just what you need. Thoroughly recommend them.

12 giugno 2025
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Risposta di Stuarts London

Hi Rod, Thank you for sharing your experience! We're thrilled to hear that you found our prices excellent and that our customer service made your shopping experience special. We’re glad the boots fit well with the inner sole and that you received them quickly. Your recommendation means a lot to us. If you need anything in the future, we’re here to help!

Valutata 5 stelle su 5

Full Marks.

An excellent range of brands, and the delivery is lightening fast. As a returning customer, I’m very impressed, and will continue to shop here. The customer service, is second to none.
Full marks.

12 giugno 2025
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Risposta di Stuarts London

Hi Colin, Thank you for your fantastic review! We're delighted to hear you're impressed with our range, fast delivery, and customer service. We appreciate your continued support and look forward to serving you again. If you need anything, please feel free to reach out!

Valutata 5 stelle su 5

Fast delivery

Fast delivery (albeit a days delay due to DPD) and great customer service to refund my premium delivery payment due to the delay. Madison was really helpful in your team.

11 giugno 2025
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Risposta di Stuarts London

Hi George, Thank you for your feedback! We're glad Madison was able to assist you and that you received your refund promptly. Apologies for the delay, and we appreciate your understanding.

Valutata 5 stelle su 5

Extremely happy with service provided…

Extremely happy with service provided by Stuarts London. I would like to shout out to Mr. Rai for providing quality service with professional manner. Happy with my purchase. Loving my new Chelsea boot.

7 giugno 2025
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Risposta di Stuarts London

Hi Suraj, Thank you for your kind words! We're delighted you're happy with your purchase and appreciate your shout-out to Mr. Rai. Enjoy your new Chelsea boots!

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