Stratstone - Porsche Centre Wolverhampton Recensioni 

The whole team at Porsche Wolverhampton have been amazing in the way they have handled my Porsche Taycan when the battery failed to charge
Especially Avril Smith

From sales to service, the team at Porsche Wolverhampton never fail to deliver exceptional service and are always friendly and attentive. Excellent garage that is easy give five stars too!

Daisy at Wolverhampton Porsche was extremely professional. it was an excellent experience

I did not have a very good experience with management at another Porsche dealership but Wolverhampton was excellent. Service manager Daisy-May kept me informed all the way provided me with a loan car and returned my own car within a couple of days super efficent !

Nothing more to add - good people - well trained with knowledge and experience = good customer service

Great welcome, refreshments offered, relavent people available in quick time.

Great welcome on my first dealership visit and professionally handled throughout my transaction

Reception and Service Staff all extremely welcoming and helpful

Dealt with efficiently and promptly.

Great service and communication

I took my car in for a warranty repair.
Booked in quickly for a time that suited me. Courtesy car supplied. Staff were excellent.
Collected it and the repair was 1st class.

Overall, my experience was very good, they look after car and look into everything even stuff that is not part of the job and inform you if there is anything wrong, admin stuff were welcoming and very polite, there were good selection of cakes, coffees and snacks in waiting area, but there are a few minor areas that could be improved.

Firstly, the car wash wasn’t as thorough as on previous visits. I noticed a few spots, particularly on the wheels, that hadn’t been cleaned properly.

Secondly, the loaner car provided was an Audi A5. While it was fine to drive, I personally use loaner cars as an opportunity to experience potential future vehicles. In fact, my partner and I previously purchased a car similar to one we had as a loaner because we both enjoyed it so much.

With that in mind, it could be a great business idea to provide Porsche loaner cars instead. This would not only enhance the customer experience but also potentially increase future sales by allowing customers to try out different Porsche models.

I’ve had numerous Porsches from different dealers over many years and Porsche centres and services used to be the best ,now they are just like a middle brand with top brand prices ,the cars are brilliant let down by the dealers .

Avril. without her you will be lost

On 30 June 2025, I booked an appointment online for a fault with my vehicle. I did not request any warranty work, nor did I contact Porsche in that regard. I simply called AA Recovery, who transported the car to your garage. I was later advised that the job should be handled through Porsche’s account.

Once the car was delivered, I received no communication or status updates for over 10 days. The only correspondence I received was a call instructing me to return the courtesy car, on the basis that my vehicle was not under warranty — which is incorrect. I have documented proof confirming that the car is under warranty in my name following purchase.

When I visited the garage in person due to the complete lack of updates, I was attended to by a staff member who gave me very confusing and contradictory information. I had been told earlier that a 12V battery replacement and diagnostic check would be carried out, which I was fine with — I just wanted the car repaired, regardless of warranty status.

However, during my visit, I was told that:

After the battery was replaced, the car displayed multiple faults
Porsche would not be able to fix the car
To resolve the issue, it would cost £6,000 to remove the battery, and another £6,000 to replace it
In total, I was told it would cost approximately £30,000 to get the car running again
This level of pricing is extremely concerning and lacks transparency. At no point was I given a written breakdown or explanation of these costs, nor was I informed prior to my visit that the situation had escalated to this level.

To summarise, I am requesting:

A formal investigation into why I was not contacted for over 10 days.
Clarification on the warranty status of my vehicle and why this was initially denied.
A clear, itemised explanation of the quoted costs — especially the alleged £30,000 repair estimate.
An explanation as to why Porsche Wolverhampton has refused to proceed with repair or provide alternative options.
This experience has caused considerable stress and loss of trust. I believe I have been treated unfairly, and I expect this to be addressed urgently.

Please confirm receipt of this complaint and advise me on the next steps within 5 working days.

From start to finish, Jason and Christie have made the whole sales experience easy. Great product explanations, answered all my mundane questions, with a bit of humour thrown in too! Being a few miles away from the retail store was no barrier to doing business with the guys. I am looking forward to being part of the Porsche Wolverhampton family.