Stratstone - Porsche Centre Sutton Coldfield Recensioni 

The customer facing staff and the attention given to
servicing and cleaning my vehicle.

A very pleasant greeting by reception staff. Very attentive. The show room was very clean and comfortable.

I had to wait for the courtesy car to be returned so I was delayed for 45 minutes

Firstly, I’d like to say that the help and service Maz provided were excellent. He’s a real credit to the team. I’d also like to compliment the reception team for being so welcoming and hospitable throughout my visit.

Unfortunately, I was very disappointed with the loan car experience.

I was provided with an Audi, and shortly after leaving the dealership, two warning lights appeared on the dashboard. When I called, Daisy answered and mentioned that the team was already aware of the faults. I found this quite concerning, especially as I had made it clear when booking my car that I would be travelling up north. I don’t think it’s acceptable to provide customers with a vehicle that is already known to have faults.

Shortly afterwards, I also discovered that the cruise control wasn’t working. At that point, I called again and advised that I would be returning the loan car. I explained that I would rather take my own car back and rebook the service when a Porsche loan car was available.

When I returned, Daisy apologised and kindly offered me a Porsche, which she described as a manager’s car. I appreciated her efforts to resolve the situation, and the Porsche itself was absolutely fine.

However, it did leave me questioning why I wasn’t provided with a Porsche courtesy car in the first place. If one was available after I raised the issue, it seems reasonable that I could have been given it from the outset, rather than being sent away in an Audi with known faults.

I’m also unsure why, when purchasing and servicing a Porsche, customers are given an Audi as a courtesy car. If I wanted to drive an Audi, I would have bought one. It’s simply not the level of service or customer experience I expect from a Porsche dealership.

I want to reiterate that I have no complaints whatsoever about Maz. He was professional, helpful and a pleasure to deal with throughout.

My disappointment is with the dealership’s overall approach to courtesy cars. Providing vehicles with known faults is unacceptable, and I believe Porsche customers should be offered Porsche courtesy cars that reflect the premium experience associated with the brand.

Amazing service from Jamie in service.

Prompt efficient service

Polite and well presented staff, who kept me well informed

Well it seems George is a little porky teller . Seems to tell lots of lies to get a sale . Well your cards have truly been marked now !! 3 lies and your done .
So please stay away from theses places there are better people out there that would treat you correctly and for your future cars . They will sack him soon after the penny drops 🙏

FROM THE FIRST GREETING ON ARRIVAL TO THE EMAIL CONFIRMING EVERYTHING HAS BEEN COMPLETED SERVICE WAS EXCELLENT

Faye on receptions is so friendly and always greets you with a welcoming smile and looks after you. Jamie in service kept me updated and sorted out a warranty repair for me again excellent service. Give these two a raise !

Flushed oil system and coolant systems. Took a while but they were thorough and got it sorted

Looked after very well while waiting to drop off my car for 2 days and also on pick up all work was done

Everyone was very friendly and helpful. Overall very happy with my experience.

Very polite staff knowledgeable service manager highly recommended nothing was too much trouble

Excellent Customer Experience, better than Octopus Energy in my opinion !!

Easy to deal with

Big thanks to Nicolas Chapman for his expertise

This dealership has ruined 2 years of my life with lies, incompetence and misconduct and delinquent actions. My entire review can be backed up with over 20 emails of proof, 2 hours of phone recordings and a recording of a 1 hour meeting with the centre principle Michael Rahl.

I dropped my car off November 14th 2024 for a MOT.
I was then told my car will fail the MOT due to a major oil leak, I quote from the email, leaking in several different areas, 30 hours labour required to remove the engine to check for further leaks.

I was then told despite my MOT running out the same day, they can book my car in for January.
No loan car provided.
January came. February came, I was informed it’s now going into the workshop in March. No loan car provided yet, excuses provided.

March comes and I’m travelling so I am under the assumption my cars in the workshop. No contact in April. June. I arrive back assuming my car is finally done after being with them for 7 months. Upon calling im informed they have no idea and my car is booked in for, and no one from the service team has booked it into the workshop!

My car was on the forecourt for 8.5 months before it touched the workshop. At this point I was still not in a loan car and was provided the tenth excuse as to why not.
I contacted the area director Jodi Macdonald and expressed my complete frustration for what has happened. My car was then entered into the workshop finally and I was then given a loan car 8.5 months after dropping it in.

My car was finally in the workshop, but they had the audacity to call me to authorise a new battery for the car they had kept and forgotten about, obviously resulting in a dead battery. I was then told, the huge job which was a result of a problem which would fail my MOT, was actually not a engine oil leak in ‘several’ areas and was not a 30 hour job. It was a coolant leak which was quoted at 3 hours labour! At this point I was FUMING. On November 14th 2024 I was informed my car would not pass the MOT so they will not take it following the health check, and then to find out 8.5 months later, they kept my car for no reason, and it was a small job which would have not effected the MOT!
I finally got my car back on the 24th August 2025.
1 hour later the coolant warning light came back on.
They kept my car for a further 3 weeks.
I got my car back at the end of September for the issue to then come on again. Dropped my car back and had it back in October. The light then proceeded to come on again 2 days later. I booked the car in again for December 8th and again, 4 weeks later I had my car back.

They kept my car from November 14th 2024 until January 8th 2026, misdiagnosed my car, destroyed my battery, didn’t provide me a loan car, forgot to book my car in resulting in a 8.5 month wait with my car sitting at their dealership the whole time!

I finally got my car back on January 8th but during this time, I had noticed and instantly reported a large ‘key’ like scratch at the back of my vehicle. The service manager Andrew picked up on this. He agreed to fix it and take responsibility.

Monday, I find out Andrew the freshly hired service manager has been fired after 5 weeks. (I’ve seen multiple staff fired), yet he had forgotten to pass on the information to Michael Rahl regarding my scratch.

This is where I couldn’t believe what happened.
I phoned the dealership to ask regarding getting my scratch fixed. 2 hours later I had a call from Porsche UK saying I’m no longer welcome at their dealership as they can’t meet my expectations! I went in and had a meeting with Michael Rahl. Which I have recorded. He promised to fix my outstanding issues mainly the scratch, which he confirmed in writing. Fast forward, he has backtracked on what he said. Offered me a £100 credit which doesn’t fix it, and lied his way out of this.

Do not trust them. They have had many scandals. Upset many customers. Their former dealer principle was sleeping around with staff and got fired. Go to Wolverhampton instead. These are really a failing business and I know.

TBC