Stratstone - Porsche Centre Colchester Recensioni 

Always great service from these guys. Recommended.

I recently had my car serviced at Porsche Colchester, and I want to start by praising Joe, the engineer who handled my car. He was extremely helpful, professional, and a pleasure to deal with throughout — no complaints there at all.
Unfortunately, the same can't be said for the dealership's customer service policy. I was told no courtesy car was available, which was a real problem given I live in Rayleigh. I had to arrange for someone to follow me all the way to Colchester just to get a lift home. Joe kindly offered a £50 Uber voucher as a gesture, but I couldn't get a booking for the Thursday morning collection, and with work commitments the earliest I could then get the car collected was the following Tuesday. In the end, my son had business in Colchester that day, got a colleague to drop him off there, and picked the car up for me.
When he brought it back, he questioned why I'd booked in with Colchester at all. It turned out he'd had his own car serviced earlier in the year and, on finding out there was no courtesy car available, had booked into East London Porsche instead — where he had a great experience. Shame he never mentioned it to me at the time.
So — full marks to Joe for his professionalism, but zero marks to the dealership for how it treats customers who travel to use them. As a result, I'll be taking my business to East London Porsche from now on.

Wonderful customer service experience when buying the 911 Carrera 4S Cabriolet , Victoria was so helpful and very knowledgeable, going above and beyond to deliver our car to our door after a full day at work, arriving at 10pm following a 3 hour drive, and then having to drive home, can't thank you guys enough!

Although only had my Porsche Macan a week the service I have received is 10/10. From the reception team to Joseph in Sales and Ben for my masterclass today! Let's hope this continues with aftersales.
Thanks everyone at Colchester for making this purchase a real experience :)

The lady on reception offered me a coffee and was very friendly and nice to talk to

Really great service provided by the Service Team

The whole experience was very positive. The staff were friendly, welcoming and professional, and communication was clear throughout. Everything was dealt with efficiently, and I felt well looked after from start to finish.

Heather and the Reception staff ( Sam and Mel) were exceptional as always.
We love visiting Porsche Colchester and the reception we receive each time.

The welcome and attention I received was excellent from start to finish.

Excellent. Very good.

(I have awarded two stars solely because of the professionalism of the individuals I dealt with. The Porsche brand itself deserves one.)

This has been an incredibly disappointing first experience of Porsche ownership.

I purchased my first Porsche through the Porsche Approved Used programme just nine months ago, believing it would provide the reassurance, quality and aftersales support that the Porsche brand is renowned for. Unfortunately, my experience has been the complete opposite.

The vehicle has developed a fault where the climate control only blows hot air into the cabin, even when the air conditioning is switched on, and the system cannot be turned off. In addition, the satellite navigation has a major fault whereby the screens intermittently go black and the system shuts down whilst driving.

I contacted Porsche as soon as the fault developed. It took four days just to obtain an appointment, and that appointment was then over two weeks away. During that time I was effectively advised not to drive the vehicle, yet there was no courtesy car available and no practical solution offered other than to wait. The only assistance provided was Uber credits, which is simply not a realistic alternative when you rely on your vehicle every day.

I run a business, and being without a vehicle for more than two weeks is simply unacceptable. This completely undermines the confidence I had in purchasing a Porsche Approved Used vehicle. I expected the ownership experience to reflect the premium reputation of the brand, particularly when a fault develops under warranty.

I would like to acknowledge that Heather at Porsche Centre Colchester and Nathan Woodworth at Porsche Centre Chester have both been professional, courteous and genuinely helpful throughout. They have done everything they could within the limits of the options available to them. The two stars I have awarded are for the individuals I dealt with, not for Porsche as a brand.

What has disappointed me most is Porsche’s response. A premium manufacturer has the resources to provide a practical solution when a customer is left without the use of their vehicle. In my case, Porsche chose not to. That decision has left me feeling that, despite purchasing into the Porsche Approved programme, my loyalty and custom were not valued.

We have a vehicle budget of around £100,000 per year, and Porsche has not only lost this sale but our future business. The lifetime value of a loyal customer far exceeds the cost of providing a temporary replacement vehicle, yet Porsche chose not to make that investment in its customer relationship.

Sadly, the Porsche Approved programme no longer gives me confidence. My experience has left me questioning what “Approved” actually means when a vehicle less than a year into my ownership develops significant faults. While no manufacturer can guarantee that a car will never develop a fault, customers can reasonably expect prompt support and practical assistance when it does.

Having owned the car for only nine months, this has been a hugely disappointing introduction to Porsche ownership. It is an experience I will remember for all the wrong reasons, and it has brought my Porsche journey to an end before it has really begun. I will not be returning to the brand and I will share my experience honestly with family, friends and colleagues so they can make an informed decision before choosing Porsche.

For a company that promotes itself as a premium manufacturer, I expected a premium ownership experience. Sadly, Porsche has fallen far short of that expectation.

Great customer service, good communication.
Highly recommended.

Stratton Porsche dealership Colchester, makes you feel welcome and explains what will be done to your vehicle( as required) and adheres to estimated time to complete.

Bought a new Macan 4S from Porsche Centre Colchester, and James Waller provided outstanding and enthusiastic service. Thoroughly recommend this centre if you are looking to purchase!

Played in the Porsche Golf Day at Bury St Edmunds Golf Club. The hospitality, company & venue were first Class so thanks to all & in particular Patsy whose organisation was as always excellent.

All good throughout communication etc
personal relaxed handling of requirements
great coffee!

Excellent service throughout.

My Service Advisor, Kevin Osborne, provided absolutely outstanding service. He was professional, extremely helpful, and ensured that my PADM warning issue was resolved efficiently under warranty before my upcoming travel dates.
The entire process was smooth, and the communication was top-notch. I am extremely satisfied with the care my Porsche 991.1 Turbo received.
Thank you, Kevin, and the dealership team for the excellent support!

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