Stratstone - Mercedes-Benz of Glasgow Recensioni 

I've just had my New GLE delivered today and I couldn’t be happier with the whole experience. A special mention has to go to Gemma at Mercedes-Benz Glasgow, who has been absolutely amazing throughout the process.

She’s been friendly, helpful and professional from start to finish, keeping me updated and making everything so straightforward. It’s been a pleasure dealing with her and she’s a real credit to Mercedes-Benz Glasgow.

Thank you, Gemma — I absolutely love the car!

Very disappointing experience with Mercedes-Benz of Glasgow

On 24 August, we viewed and test-drove an A-Class at the Glasgow branch. We remained in contact with the salesperson and explained that we also intended to enquire about a similar white A-Class at the Hamilton branch.

When we visited Hamilton, we were told that the white vehicle had been sold. We were therefore advised that the original Glasgow vehicle was still available and could be purchased instead. We discussed its condition, including a deep, visible scratch near the rear number plate, and were assured that it could be repaired.

Relying on this information, we agreed to proceed and paid a £200 deposit. Only afterwards were we told that the Glasgow vehicle had also apparently been sold or reserved and was no longer available.

We subsequently received conflicting explanations about when and to whom the vehicle had been sold or reserved. We also noticed that it continued to be advertised on the Mercedes-Benz website and CarGurus after we had been told it was unavailable. This raised concerns about the accuracy of the information provided and the vehicle’s actual status.

The communication and coordination between the Glasgow and Hamilton branches were extremely disappointing. We were encouraged to proceed, paid a deposit and were then told that the vehicle was unavailable, causing unnecessary inconvenience, confusion and financial uncertainty.

Overall, this was a very disappointing customer experience. We expected clearer communication and better coordination between the two branches. We hope Mercedes-Benz of Glasgow will review what happened and ensure that customers are not placed in a similar situation in future.

I have used Stratstone Mercedes Glasgow to service my AMG for the last five years, however this time my pride and joy was returned to me with oily hand prints on almost every panel and what looks like spilled oil on the panel in front of the bonnet. The drivers floor mat also had grubby footprints. I was told the car had been washed but it still had the marks from being driven there in the rain and brake dust on the wheels. Worse than that was the indifferent attitude of the assistant service manager and the service manager who offered a valet despite knowing I had to return to Aberdeen. I expected much better from a Mercedes dealer.

I had an amazing experience here. All the staff so friendly. Paula was the sales associate that helped me and she was fabulous. So attentive, so helpful and knew so much about the process that it made it feel easy. Absolutely fantastic branch. Couldn’t fault them at all.

This is Stratstone Milton St. I asked them to check the rear voice amplification and fit the twin horns that should have come with the vehicle. They never even checked to see if the amplification was working, it wasn't. The new horn was exactly the same as the old one, 98db. Should be 110 to 118 dbs.I used to have a Micra with a louder horn than this, it is not audible above 30mph.I paid £88000 for the car. They promised to phone me back the next day but they did not return my call.

That would be bad enoug, but a second call was also not returned!

I was so impressed with MB of Glasgow from my first contact with them and my experience only got better, to culminate and be fortunate enough to purchase a beautiful used AMG C43.
Nick was superb, in albeit difficult communication circumstances!
Nothing was too much trouble, even turning up unannounced and having to travel over 400 miles one way to pick up the dream machine was more than pleasurable! The team are full of knowledge, patience and understanding, nothing is/was too much trouble. Thanx for the great service guys.

Recently purchased another new V Class for our fleet from Mercedes Benz of Glasgow. We routinely experience great service from the team in the service department but a special mention goes to Gemma in corporate sales. She is a credit to the company. Pleasant, professional and always maintains great communication. A pleasure to deal with again!

Got the car from this dealership in 2024 on a PCP agreement. After experiencing a drivetrain error, the RAC attended and confirmed there was a fault. took the car to the dealership, they claimed they were unable to replicate the faults and told me to take the complaint to Mercedes-Benz directly.
What I don’t understand is that when everything is going well, they present themselves as Mercedes-Benz. But when something goes wrong, suddenly they’re “not Mercedes” and want to distance themselves from the issue. The RAC technician’s findings were dismissed simply because they weren’t “their” technician, (seriously ?!!)
The repair manager was rude and unhelpful throughout the process. I even asked to speak to someone else, but the receptionist transferred me back to the same person. Every interaction felt confrontational, as though she’s constantly on the defensive instead of listening to the customer and trying to help.
This experience has completely changed my opinion of this dealership and the brand’s safety issue . We won’t be returning and, sadly, they’ve lost a customer……..

I’ve dealt with Mercedes in my home country lotsa times, and the service has always been first class unlike my experience with at Strathstone Glasgow has been the complete nightmare The level of customer service I’ve received falls way below the standard I expect from the brand. Still haunts me
even returned the car without washing it. This is nowhere near the level of service in other “Mercedes” branch

We bought a Mercedes GLE e Hybrid, Back in May Nicholas Morrison who was dealing with us. What a lovely salesman, he talked us through it all step by step, as we was sending a friend up to collect the car. as we live in Wales. We will definitely be back.
Thank you again Nick.

Great experience from Mercedes, particularly Janet and Lindzey the technician- professional, friendly and understanding. Great service from both of these employees. Nothing was an issue when I car had an electrical fault - they were both straight on it and made sure it was quick - I was moving house on the same day and they sorted it within 2-3 days- brilliant work.

Great service as usual. Staff are lovely and knowledgable. Process was seamless.
Car was being valeted and a great job was done. Thanks all

I wish all garages were as helpful, friendly, efficient and informative.

Had the misfortune of having my rear electric motor failing on my EQC which isn't cheap. Clare explained everything from start to finish which softened the blow and kep me well updated. I couldn't ask for a better service if I'm honest.

Staff are friendly, chetty and really helpful.

Thank you!

We had a wonderful experience with Mercedes Benz Stratstone Glasgow from start to finish. Greg the manager was genuinely pleasant, welcoming and made us feel valued as a customer. Robbie was exceptionally friendly, patient and always happy to help with any questions nothing felt rushed and the whole process was smooth. Thank you both and your whole team for your outstanding service and professionalism. Would highly recommend Mercedes Benz Stratstone Glasgow to anyone looking for first class treatment. Love ❤️ our new car 🚘 thank you so much .

A huge thank you to Robbie for making the experience of buying our Mercedes-Benz GLA AMG such an enjoyable and stress-free one. From start to finish, Robbie was incredibly professional, knowledgeable, and patient, guiding both my friend and me through every step of the process.

He took the time to answer all of our questions, made sure we felt comfortable with every decision, and went above and beyond to ensure we found the perfect car. His friendly approach and excellent customer service really stood out and made the whole experience special.

We couldn't be happier with our new Mercedes-Benz GLA AMG and would highly recommend Robbie to anyone looking to buy a car. Thanks again, Robbie!

Clare, is extremely professional, warm, friendly and looked after me while my car was being repaired :)

Clare Power was absolutely exceptional in resolving a longstanding problem I had by taking ownership of it and following through to conclusion and keeping me updated throughout.

Great experience when I was getting a repair done to my car Clare at reception was exceptional made the whole visit easy, the technician done a great job. All good will definitely use this company again.

Clare Power, Service Advisor at Milton Street, is one of the nicest, most polite, professional, and knowledgeable people I have dealt with.
Clare responded promptly to all of my emails and was always helpful and informative. Her excellent customer service made the entire experience straightforward and pleasant.
If all staff at this service centre provided the same level of service, it would be an absolute delight to use this centre. Clare is a real credit to the team.

Due to experiencing significant vibration when braking I booked my car into Mercedes Benz Glasgow. Road test confirmed the vibration and a vehicle health check found that all brake discs were warped and pads also needed replaced.

Due to all parts being under warranty they were replaced free of charge. However this was not initially communicated to me, only when I was asked if I would like to proceed with £1300 of work I asked the question regarding either my approved used one year warranty and parts warranty was I informed the work would be covered. I do wonder what happens when people don't ask the question?

Furthermore I was also told that my wheel hubs would be examined when the brakes were stripped off. Once this was carried out I was told that my wheel hubs were corroded. I received a text message. First of all telling me that Mercedes Benz Giffnock(where I purchased the vehicle in January) would not cover the £636 of work under warranty. I was asked how I would like to proceed. When I asked Mercedes Benz Glasgow why Mercedes Benz Giffnock would not cover the work they stated it was due to the fact I'd bought the car in January, which didn't make much sense as the car was still within the 12 month used approved warranty period.

I contacted Mercedes Giffnock who informed me that the reason they would not cover the work to repair the corrosion on the wheel hubs Mercedes Glasgow had detailed to them was nothing untoward and the work was not in any way essential. This had not been communicated to me by Mercedes Glasgow.

Upon recontacting Mercedes Glasgow to get more information on the issue with the wheel hubs it was all very vague. Getting to the point I asked is this work essential? The reply was, we recommend it. It was then made clear to me that if I had any further issues with my brake discs or pads they would not be covered by a parts warranty because I had not agreed for this recommended non essential work to be carried out.

After the discs and pads were replaced I attended Mercedes Benz Glasgow to collect my car. Having had some time to think, I asked some questions about the wheel hubs. Firstly what exactly is the issue with the wheel hubs? I was given the vague answer of they are corroded. I asked how badly are they corroded? At this point a technician was brought over to speak to me. He started to tell me about the brake discs and how they were a specific type etc. I then asked if the wheel hubs were corroded enough that there was a breach of any tolerance levels that would have meant work needed to be carried out? The technician, visibly uncomfortable at this point stated he did not do the hub check. The point I made to him was this, surely if there is any breach of a level of tolerance then these repairs are essential and I would like to know the exact details please. The technician left, when he returned he informed me that all wheel hubs were right on the level of tolerance.

Forgive me for thinking this is all a bit questionable. All wheel hubs exactly on the 0.2mm level of tolerance? I then asked if I could see the results of the tests carried out? I was informed that they would be emailed out to me. 72 hrs later and no email detailing the findings has appeared.

If the wheel hubs were indeed on the limit of tolerance I'm sure this would have been communicated to me over the telephone prior to the brakes being replaced. If work needs to be done then I have no issues with that.

However the overall vague information, the lack of evidence produced when asked, whether it be a simple word document, a video or a photo would lead anyone to question why £636 of work needs carried out. I have to conclude the use of fear of further problems with brakes has been used in an attempt to manipulate me into spending money which I do not need to spend. This has been backed up by a local independent garage who stripped the newly fitted brakes at my expense. They confirm there are no issues with the vehicles wheel hubs.

Moral of this story is always ask questions folks. If the need for repairs to be carried out is genuine then there should be no issue producing evidence.

I purchased a car from a Mercedes dealership to put my mind at ease that if there were any issues I could trust it to be dealt with complete transparency. I feel this has not been the case and the whole experience has been a frustrating disappointment.

My car was in for a repair and the process, including the repair and courtesy car, was very smooth. All staff were friendly and efficient with a special mention to Clare who kept me well informed on progress and was very professional and courteous.