Booking and service done within expected time scale. Waited approx 2.5hrs and whilst refreshment was offered and taken no one bothered me to see if I wanted to change cars. Mobile signal poor in buid... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I was very inprest with booking my first service form my Defender, When my wife dropped of the car and informed them that she would be back to collect later after my son's sports day what was across t... Leggi di più
L'azienda ha risposto
I was informed that a security update was required. I made an appointment and arrived, My car was given its update whilst I sat in reception drinking coffee. Nice people and excellent service, mu... Leggi di più
L'azienda ha risposto
kept informed of the work on my car by the service team, whole process was very smooth which is why prefer this branch over those closer to where i live. Worth the extra effort
L'azienda ha risposto
Dettagli dell'azienda
- Rivenditore di auto
- Centro revisioni per auto
- Produttore di auto
- Riparazione e manutenzione auto
- Servizio di cambio dell'olio
- Rivenditore di auto usate
Scritti dall'azienda
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Scritti dall'azienda
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informazioni di contatto
Woodgate Way, TN11 0FU, Tonbridge, England, Regno Unito
- 01732 913 242
4,2
Molto buono
143 recensioni
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Le persone hanno visualizzato anche
Risposta di Stratstone - Land Rover Tonbridge
Hello Hannah,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Risposta di Stratstone - Land Rover Tonbridge
Hello Andrew,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Good Service from Sarah and Piers
Work done well and to time. Would happily recommend this dealership for service.
21 luglio 2026
Risposta di Stratstone - Land Rover Tonbridge
Hello Andrew,
Thank you for your review. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Land Rover Tonbridge Customer Services
Booking and service done as expected
Booking and service done within expected time scale. Waited approx 2.5hrs and whilst refreshment was offered and taken no one bothered me to see if I wanted to change cars. Mobile signal poor in buiding
17 luglio 2026
Risposta di Stratstone - Land Rover Tonbridge
Hello John,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Land Rover Tonbridge Customer Services
Risposta di Stratstone - Land Rover Tonbridge
Hello Tony,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Risposta di Stratstone - Land Rover Tonbridge
Hello John,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Brand Customer Services
kept informed of the work on my car by…
kept informed of the work on my car by the service team, whole process was very smooth which is why prefer this branch over those closer to where i live. Worth the extra effort
1 luglio 2026
Risposta di Stratstone - Land Rover Tonbridge
Hello Colin,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Brand Customer Services
Good service kept updated problem found…
Good service kept updated problem found and repaired quickly
24 luglio 2026
Risposta di Stratstone - Land Rover Tonbridge
Hello Linda,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Thomas was particularly helpful
Thomas was particularly helpful. Went above and beyond to help us. Thank you
14 maggio 2026
Risposta di Stratstone - Land Rover Tonbridge
Hi Sinead,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Thomas at Dealership
Have a lovely day!
Stratstone Land Rover Tonbridge Customer Services
Risposta di Stratstone - Land Rover Tonbridge
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Risposta di Stratstone - Land Rover Tonbridge
Hello James,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Communciative and Professional Service
Offered collection service, very communicative throughout and good job done undertaken
8 giugno 2026
Risposta di Stratstone - Land Rover Tonbridge
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Tonbridge Customer Services
Very helpful and efficient staff
Very helpful and efficient staff. Excellent while-you-wait service. Very knowledgeable help on 'In-Control' app whilst waiting
3 giugno 2026
Risposta di Stratstone - Land Rover Tonbridge
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Better off with Audi or BMW.
Unfortunately, our experience with Stratstone JLR Tonbridge fell far below the standard we would expect from a premium brand.
Whilst the vehicle has now been repaired (total engine failure after only 13,000 miles), the overall customer journey was disappointing. Communication was poor throughout, updates often had to be chased, and there appeared to be little appreciation of the significant inconvenience caused by having a nearly new vehicle off the road for an extended period.
Particularly disappointing was the lack of proactive customer care during the dispute process. We were left paying finance on a vehicle we could not use, incurred additional transport costs, and at times felt we had to drive the process forward ourselves rather than being supported by the dealership.
The workshop technicians we dealt with were courteous and professional, and the eventual repair was completed within the timeframe provided. However, the lack of senior management engagement and overall customer service throughout the matter has significantly damaged our confidence in both the dealership and the Land Rover brand.
Based on this experience, we would be reluctant to recommend Stratstone JLR Tonbridge to friends or family.
1 giugno 2026
Non scritta su invito
Risposta di Stratstone - Land Rover Tonbridge
Hello Gaelle,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Extremely disappointing
Unfortunately, our experience with Stratstone JLR Tonbridge fell far below the standard we would expect from a premium brand.
Whilst the vehicle has now been repaired, the overall customer journey was disappointing. Communication was poor throughout, updates often had to be chased, and there appeared to be little appreciation of the significant inconvenience caused by having a nearly new vehicle off the road for an extended period.
Particularly disappointing was the lack of proactive customer care during the dispute process. We were left paying finance on a vehicle we could not use, incurred additional transport costs, and at times felt we had to drive the process forward ourselves rather than being supported by the dealership.
The workshop technicians we dealt with were courteous and professional, and the eventual repair was completed within the timeframe provided. However, the lack of senior management engagement and overall customer service throughout the matter has significantly damaged our confidence in both the dealership and the Land Rover brand.
Based on this experience, we would be reluctant to recommend Stratstone JLR Tonbridge to friends or family.
1 giugno 2026
Risposta di Stratstone - Land Rover Tonbridge
Hello Gaelle,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Excellent service and very professional…
Excellent service and very professional personnel
26 maggio 2026
Risposta di Stratstone - Land Rover Tonbridge
Hello Robin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
They make you comfortable and servicing…
They make you comfortable and servicing times not longer than estimated.
Appreciate the customer.
5 maggio 2026
Risposta di Stratstone - Land Rover Tonbridge
Hello Martin.
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Risposta di Stratstone - Land Rover Tonbridge
Hello.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Not the worst, but still 'meh'
Been to worse LR service centres but expect your car not to be done on time, responses slow [if at all] and interestingly some replacement items charged for that I do not wholly believe were actually done. Across the brand LR does not seem to get it right in terms of post sale CS, which when it is actually very easy to get right, just shows the customer is not a priority.
6 aprile 2026
Risposta di Stratstone - Land Rover Tonbridge
Hello Alex.
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Land Rover Tonbridge Customer Services
Risposta di Stratstone - Land Rover Tonbridge
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
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