I have bought Jaguars from Stratstone Nottingham and they have serviced it since. They have been consistently excellent in every way. Lovely staff, they are always helpful and the car comes away cl... Leggi di più
L'azienda ha risposto
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Customer service is always good. THIS IS A COMPLEMENT. NOT A CRITICISM In my opinion though with such a big building, there should be some new cars to view while waiting and brochure and magazines a... Leggi di più
L'azienda ha risposto
3 weeks trying to book my car in with them, not a single phone call answered, and online bookings ignored. Terrible service.
L'azienda ha risposto
The staff were very informative, cordial, friendly and patient prior, during and post purchase. Rob Ratcliffe
L'azienda ha risposto
Dettagli dell'azienda
- Rivenditore di auto
- Centro revisioni per auto
- Produttore di auto
- Riparazione e manutenzione auto
- Servizio di cambio dell'olio
- Rivenditore di auto usate
Scritti dall'azienda
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Scritti dall'azienda
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informazioni di contatto
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, Regno Unito
- 0115 957 8000
3,9
Molto buono
371 recensioni
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Great service
I have bought Jaguars from Stratstone Nottingham and they have serviced it since. They have been consistently excellent in every way. Lovely staff, they are always helpful and the car comes away clean every time. Nice coffee too! Special mention to Simon today who was great.
Many thanks
29 maggio 2026
Non scritta su invito
Risposta di Stratstone - Land Rover Nottingham
Hi Phillip,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Simon at Dealership
Have a lovely day!
Stratstone Brand Customer Services
The staff were very informative
The staff were very informative, cordial, friendly and patient prior, during and post purchase.
Rob Ratcliffe
23 marzo 2026
Non scritta su invito
Risposta di Stratstone - Land Rover Nottingham
Hello Rob, thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
3 weeks trying to book my car in with…
3 weeks trying to book my car in with them, not a single phone call answered, and online bookings ignored. Terrible service.
27 maggio 2026
Non scritta su invito
Risposta di Stratstone - Land Rover Nottingham
Hi Darren,
I am sorry to hear that you are struggling to get through to our dealership in Stratstone Land Rover Nottingham.
Please email us with your details to stratstonecustomercare@stratstone.com, and we will ensure that you are contacted back.
Thank you,
Stratstone Land Rover Nottingham Customer Services
The staff at Stratstone Nottingham are…
The staff at Stratstone Nottingham are always friendly and helpful.
5 maggio 2026
Risposta di Stratstone - Land Rover Nottingham
Hello David.
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Customer service is always good.
Customer service is always good. THIS IS A COMPLEMENT. NOT A CRITICISM
In my opinion though with such a big building, there should be some new cars to view while waiting and brochure and magazines available to read while waiting. Just seems to me there is a huge waste of space
1 maggio 2026
Risposta di Stratstone - Land Rover Nottingham
Hello Mike.
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Absolutely terrible the car has been…
Absolutely terrible the car has been with them for 3 days over 20 phone calls and no reply, absolutely terrible service. I would not use this dealer for anything totally unacceptable and totally unprofessional
8 maggio 2026
Non scritta su invito
Risposta di Stratstone - Land Rover Nottingham
Hello Gavin.
I am sorry to hear that you are struggling to get through to our dealership in Stratstone Land Rover Nottingham.
Please email us with your details to stratstonecustomercare@stratstone.com and we will ensure that you are contacted back.
Thank you,
Stratstone Land Rover Nottingham Customer Services
Risposta di Stratstone - Land Rover Nottingham
Hello Martin.
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Land Rover Nottingham Customer Services
Updates were very good.
13 aprile 2026
Risposta di Stratstone - Land Rover Nottingham
Hello Melvyn,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Effective and efficient repair
The problem was quickly identified and the repair was efficiently dealt with. The completed work was well within the time parameters agreed.
20 marzo 2026
Risposta di Stratstone - Land Rover Nottingham
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Nottingham Customer Services
Risposta di Stratstone - Land Rover Nottingham
Hello Chris,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
A1 proffesionalisum.
The staff are always professional keeping me informed of any issues and timescales to rectify them. I cannot prise the staff enough and therefore happy to keep using their excellent service.
19 marzo 2026
Risposta di Stratstone - Land Rover Nottingham
Hello Nigel,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Nottingham Customer Services
Lovely lady collected the car excellent…
Lovely lady collected the car excellent manners couldn’t fault her in anyway if you don’t like driving through rush hour traffic to get your car serviced I would highly recommend
11 marzo 2026
Risposta di Stratstone - Land Rover Nottingham
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
EV Service
EV Service - £264.23 and car was ready in just over an hour. They have you over a barrel due to the warranty. Scandalous.
13 marzo 2026
Risposta di Stratstone - Land Rover Nottingham
Hello Nick,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at (select as appropriate) help@evanshalshaw.com OR stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
I very much disliked the price charged…
I very much disliked the price charged for a basic service
3 marzo 2026
Risposta di Stratstone - Land Rover Nottingham
Hello, Keith
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Land Rover Nottingham Customer Services
Home collection
13 marzo 2026
Risposta di Stratstone - Land Rover Nottingham
Hello Alastair,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
Customer Service Training Urgently Needed
I wish I could give the Servicing Department a lower score. On this occasion the call handlers, Laura and Chris the master technician were helpful and pleasant to deal with. Chris also got to the bottom of my car’s issue and fixed it.
It is difficult to get through on the phone, difficult to get call backs and the manager, who didn’t give me his name, has no place working in a customer service environment.
My locking wheel nut has gone missing after it was in for a wiring repair in the rear of the vehicle. The manager accused me of saying they had stolen it, I did not. He refused to accept any responsibility. He said we had to wait until the engineer returned from holiday next week. He shouted at both myself and my husband. At no point did he ask how he could help, or what I was calling about. It was horrendous.
Sadly, this isn’t the first time I’ve had poor customer service here. I just can’t recommend them.
20 febbraio 2026
Non scritta su invito
Risposta di Stratstone - Land Rover Nottingham
Hi,
Thank you for your review.
We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this, and it isn't the level of customer service that we aim to provide.
I will ensure that all your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Risposta di Stratstone - Land Rover Nottingham
Hello Craig,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services
I've had two experiences of the service…
I've had two experiences of the service department at Stratstone Nottingham, on the first occasion they shared all of my personal details with the previous owner of my vehicle and continued to do so despite being reminded.
In relation to the recent safety recall, I attempted to book by telephone, but they don't answer, and when you do get through they don't call back!! I booked my car in at Tottle Road online, only to be informed that the dealership was operating at a different address. It's a good job I phoned to clarify and didn't just turn up on the day. The adviser from the service department wasn't interested and simply said it wasn't her job to update the website.
I'm now using Derby. It's out of my way but staff are far more pleasant and accommodating.
5 febbraio 2026
Non scritta su invito
Risposta di Stratstone - Land Rover Nottingham
Hi Kim,
I am sorry to hear about your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Land Rover Nottingham Customer Services
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