I took my car to Amersham Audi three times for the same issue, as nothing was resolved during the first two visits. On the third visit, my car remained with them for almost a month, with very li... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Superb customer service across all areas over 10+ years, I’ve bought second hand and new Audis from Audi Amersham and have been using their service plan exclusively- appreciate the proactive calls to... Leggi di più
L'azienda ha risposto
Having had a poor experience in a local Audi dealership near Windsor (won't name which one!), I now take my Audi to Amersham. Their service has always been great, really attentive staff, always quick... Leggi di più
L'azienda ha risposto
The staff are phenomenal. Josh in Service , Alistair in parts and Richard in service is also amazing
L'azienda ha risposto
Dettagli dell'azienda
- Rivenditore di auto
- Centro revisioni per auto
- Produttore di auto
- Riparazione e manutenzione auto
- Servizio di cambio dell'olio
- Rivenditore di auto usate
Scritti dall'azienda
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Scritti dall'azienda
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informazioni di contatto
White Lion Road 4-8, HP7 9JD, Amersham, England, Regno Unito
- 01494 304 692
3,5
Nella media
111 recensioni
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Le persone hanno visualizzato anche
Great Service
Josh was very helpful and attentive. The work was completed quickly and efficiently
6 gennaio 2025
Risposta di Stratstone - Audi Amersham
Hi Sadia,
We appreciate your kind words about Josh's service and the quality of the work completed.
Customer Services
I have no complaints whatsoever
I have no complaints whatsoever, professionally served by understanding staff
27 dicembre 2024
Risposta di Stratstone - Audi Amersham
Hi,
We strive to provide professional and understanding service to all our customers, and your comments are a great encouragement to us.
Customer Services
Casey the Receptionist was so helpful…
Casey the Receptionist was so helpful and understanding
17 dicembre 2024
Risposta di Stratstone - Audi Amersham
Hi,
We strive to provide excellent customer service, and we're happy to know that Casey was able to assist you.
Customer Services
Very professional operation
Very professional operation. I felt my car was in good hands!
16 dicembre 2024
Risposta di Stratstone - Audi Amersham
Hi Michael,
We always appreciate positive reviews!
Thank you, and happy motoring!
Customer Services
Not professional
11 novembre 2024
Risposta di Stratstone - Audi Amersham
Hi Zoë,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
The gentleman who looking after me was…
The gentleman who looking after me was very nice and very helpful.
15 novembre 2024
Risposta di Stratstone - Audi Amersham
Hi Mr Mahmood,
We are delighted to hear that you had a positive experience.
We appreciate your kind words about the helpfulness of our team member.
Customer Services
Expensive visit
As l said l was disappointed that l didn’t receive a video and the photo which l had to ask for a few times didn’t in my opinion resemble my tyres. My tyres had been replaced a 1000 miles ago and the picture was of a very old worn tyre with little tread!!
25 novembre 2024
Risposta di Stratstone - Audi Amersham
Hi Nigel,
We understand your disappointment about the missing video and the photo not accurately representing your tyres.
We strive to provide clear and accurate documentation for our services, and we're sorry that this wasn't the case for you.
Customer Services
Staff at Audi amersham were very helpful
30 novembre 2024
Risposta di Stratstone - Audi Amersham
Hi Parmod,
We strive to provide exceptional customer service, and we're happy to know that our team at Audi Amersham met your expectations.
Customer Services
The team were very good and looked…
The team were very good and looked after me and the car well.
11 novembre 2024
Risposta di Stratstone - Audi Amersham
Hi AJ,
We're delighted to hear you had a positive experience with our team.
Customer Services
Risposta di Stratstone - Audi Amersham
Hi Karen,
We appreciate your kind words and are glad to hear that you had a positive experience with the service team.
Customer Services
Car serviced at Amersham Audi
I bought my A4 from Amersham Audi and have it serviced by the dealership over the last 2 years.
5 novembre 2024
Risposta di Stratstone - Audi Amersham
Hi Mr Raj,
Thank you for your review and for choosing Audi Amersham.
We appreciate your continued business.
Customer Services
Good service
It is nice to be able to reach your staff on the phone without having to wait on hold. When I had questions I received a call back and was able to quickly resolve everything. Good service at a reasonable price.
30 ottobre 2024
Risposta di Stratstone - Audi Amersham
Hi Marc,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
I visited Amersham Audi very recently…
I visited Amersham Audi very recently after a warning light came up on my Audi A3. I was on the M3 heading towards Hertfordshire. I rang the garage and spoke to a very helpful lady on the reception desk. I was told it would be no trouble to bring my car in to get it checked. I arrive an hour later and was warmly greeted by the lovely lady on reception. She offered my wife and I a coffee while the car was checked. The technician was excellent and after checking the car and resetting the car computer we were on our way again. Brilliant customer service.
Thank you to all involved.
7 novembre 2024
Non scritta su invito
Risposta di Stratstone - Audi Amersham
Hello Mr Shepherd,
Thank you for your kind review,
We're so glad to hear about your positive experience at our dealership. It's wonderful to know that our team was able to provide you with the helpful and friendly service you deserve.
We appreciate you taking the time to share your feedback.
Take care,
Customer Services
Exceptional Customer Care
I changed my preferred service partner from a different Audi dealership to Stratstone Audi in Amersham and the difference in customer care was remarkable. From the initial contact to post-visit follow-ups, the level of service has been exceptional. I would highly recommend them!
24 ottobre 2024
Risposta di Stratstone - Audi Amersham
HI Raj,
Thank you for your kind words!
We're thrilled to hear about your positive experience with our team.
We strive to provide exceptional customer care, and we're delighted that you've noticed the difference.
We appreciate your recommendation and look forward to continuing to serve you well.
Have a great day,
Customer Services
Friendly atmosphere and good…
Friendly atmosphere and good information throughout the cars's visit
20 ottobre 2024
Risposta di Stratstone - Audi Amersham
Hi James,
We appreciate your kind words about our friendly atmosphere and the helpful information you received during your visit.
Customer Services
Terrible phone / email support
Not sure how you get hold of this dealership. Bought a car off them - very well looked after, but trying to get in touch with them for a service seems impossible. Emails sent - no reply. Message left on answerphone - no call back. Waited ages on phone to get through to the service desk. Such a waste of time, Don;t feel like they value their customers
30 ottobre 2024
Non scritta su invito
Risposta di Stratstone - Audi Amersham
Hello David,
Thank you for getting in touch.
We strive to always deliver 100% satisfaction to our customers, so we're sorry to hear that you have had a one-star experience with us.
Please would you be able to email service.followup@stratstone.com so that we can investigate this further.
Thank you,
Customer Services
Efficient and friendly
Staff was super efficient and friendly and explained everything to me in full detail so there was no confusion
9 ottobre 2024
Risposta di Stratstone - Audi Amersham
Hello John,
Thank you for your kind words.
We are thrilled to hear you had a positive experience with our team.
Customer Services
Risposta di Stratstone - Audi Amersham
Hi Brian,
We appreciate your kind words and are glad to hear you had a positive experience.
Customer Services
Toilets were being painted in the…
Toilets were being painted in the morning and no alternative provided. Dropped car off at 9:45am and despite me waiting it was not ready until 6pm. Even after all this the car was not clean but I was offered a free valet if I would drive back again.
8 ottobre 2024
Risposta di Stratstone - Audi Amersham
Hi Mark,
We understand your frustration with the inconvenience you experienced during your recent visit.
We strive to provide a seamless and comfortable experience for all our customers, and we are disappointed to hear that your expectations were not met.
We appreciate you bringing this to our attention and will use your feedback to improve our processes and ensure that such situations are avoided in the future.
Customer Services
Listening a long lost sales skill...They listened to the challenge I have…
They listened to the challenge I have with my particular Audi and they where very honest and very helpful with their advice. I genuinely felt its was more about helping the customer than generating additional revenue!
3 ottobre 2024
Risposta di Stratstone - Audi Amersham
Hi Barry,
We appreciate your kind words and are glad to hear that you felt heard and understood.
We strive to provide honest and helpful advice, and your feedback reinforces our commitment to putting our customers first.
Customer Services
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