Just wanted some radiator baglav clips was ordering off newest iPhone but could not get checkout button to work. Spoke to Tracey H who advised me of a workaround which worked perfectly. Tremendous cus... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Ordered some Clips for compact side panel and end panel clips to replace old broken ones. These where slightly thinner than the ones I replaced which made them easier to install and holds the panels i... Leggi di più
L'azienda ha risposto
Everything went smoothly as I hoped. The online ordering was straightforward and the super quick delivery was a bonus. I haven’t had the radiators unpacked as yet, but they are packaged very well a... Leggi di più
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Wow I can’t tell you the fantastic level of customer service we received We had courier issues with damaged products - this was dealt will brilliantly by Stacey Carr in customer service and also by... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di impianti di riscaldamento
- Negozio di forniture per il bagno
- Fornitore di materiali edili
- Servizi di riscaldamento e boiler
- Negozio di articoli per il rinnovamento della casa
- Negozio di radiatori
Informazioni su Stelrad Ltd
Scritti dall'azienda
Thank you for leaving a review
With more than 2.5 million radiators delivered last year, Stelrad continues to go from strength to strength offering a unique combination of choice, quality, reliability and availability, with a sector leading 99% delivery within 72 hours service anywhere in the UK and Ireland.
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Bringing radiator style into UK homes
Scritti dall'azienda
- Stelrad UK's No.1 Radiator Brand
- Sign up now to receive news and discounts
- Receive up-to-date news about our latest products, discounts, offers and more direct to your inbox, sign up now https://www.stelrad.com/
FREE DELIVERY ON ORDERS OVER £200
Delivery lead time up to 72 hours
FREE DELIVERY ON ORDERS OVER £200, UK MAINLAND ONLY.
Informazioni di contatto
Marriott Road, S64 8BN, Mexborough, Regno Unito
- 0800 876 6813
- info@stelrad.com
- www.stelrad.com
4,6
Eccellente
4214 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Easy to order and prompt delivery.
20 febbraio 2026
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Great informative service Great serv
Great informative service from phone call enquiry , only a small order but arrived packed lovely , no damage , !
Prompt delivery , many tks .
12 marzo 2026
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Excellent service
Excellent service, love the look of the radiators, only fitted today, so far so great
10 marzo 2026
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
very professional delivered on time
12 marzo 2026
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Delivery delayed with damage during transit
Delivery delayed with TRV valve arrived on time, but radiator a day later with very tatty and re-taped packaging by the shipping company. Opening this I found the radiator to be slightly damaged. Stelrad handled the supply of a replacement efficiently and were helpful and apologetic. I have previously had excellent service but think they may need to review the shipping companies they use.
18 febbraio 2026
Risposta di Stelrad Ltd
Thank you for your 4* review
If you have any photos please feel free to send them to marketing@stelrad.com. Thank you for the feedback with regards to the shipping. We will pass this onto your transport team.
Thanks Stacey
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
I ordered two batches of radiators
I ordered two batches of radiators. The second on next day delivery. Neither turned up on time. For the second I even rang up after placing the order to make sure it had come through from the website and that it was definitely coming the next day. I was told it would arrive. It didn't.
10 marzo 2026
Risposta di Stelrad Ltd
Good afternoon, thank you for your review. I am incredibly sorry for the frustration these delays have caused, especially after you took the time to call and confirm the second delivery.
It appears a system sync error delayed your first order, and a manual administrative oversight meant your second order wasn't correctly booked with our courier. I completely understand how disappointing this is, particularly when you were given a verbal assurance over the phone that wasn't kept.
I have shared your experience with our team to ensure this doesn't happen again. I'm sorry for the inconvenience this has caused you.
Kind regards
Stacey
Excellent item
Excellent item. Always use Stelrad for my radiators.Speedy delivery service and a very competitive price.
17 febbraio 2026
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Excellent product delivered on time…
Excellent product delivered on time when you said so
17 febbraio 2026
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Good overall experience!
Good comms, radiator well-packaged for transit, great VFM & delivered within ETA by solid courier service. Happily use again & to recommend.
9 marzo 2026
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Good price and spot on Delivery.
8 marzo 2026
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Efficient delivery service
Efficient delivery service. Easy to communicate with.
Easy ordering.
Great customer service.
7 marzo 2026
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
My review may be a little premature
My review may be a little premature. The radiator is still in the original packing in my garage. Will be fitting it when the weather is a little warmer. Most of the radiators in my house are Stelrad and I fitted some over 30 years ago. The original ones could be over 40 years old and still going strong.
Best regards,
Andrew
13 febbraio 2026
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Excellent service
Excellent service, delivered within the time frame, price was reasonable and quality is excellent
11 febbraio 2026
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Very good quality product
Very good quality product although a two week delay in production and delivery. Original post-manufacturing delivery date wasn’t updated until the day before. Radiators were easy enough to fit
12 febbraio 2026
Risposta di Stelrad Ltd
Thank you for your 4* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Amy
Great Service
From ordering to delivery the process was easy, we had to change the order after we ordered incorrectly, phoned customer services and issue was sorted.
Well done would highly recommend
2 marzo 2026
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
Risposta di Stelrad Ltd
Thank you for your 5* review
If you have any photos please feel free to send them to marketing@stelrad.com
Thanks Stacey
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