Staveley Head Recensioni 

489
•
TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Renewed my camper insurance today Amber was very good at her job and made my renewal very easy ,after comparing a few other companys i had no need to move as staveleyhead were very competitive on... Leggi di più

Valutata 5 stelle su 5

Excellent service as always from Staveley Head. Very thorough and comprehensive explanations of the policy cover by customer service assistant Amber. I've used Stavely Head for nearly a decade, and wi... Leggi di più

Valutata 1 stelle su 5

Bait and switch 'Stratton Oakmont' style shill company of One Sure insurance. Low ball quote then proceed to charge multiple hidden fees, claw back commission, and void my cover. They send unwanted le... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Amber Taylor was polite, efficient, and determined to help me find the best deal. Amber offered to try a new insurer and told me she would call back shortly- and then did! Refreshing to deal with a co... Leggi di più

Dettagli dell'azienda

  1. Finanza e assicurazioni

Informazioni fornite da varie fonti esterne

Staveley Head is a leading provider of commercial and personal insurance products, specialising in hgv, van, courier, motor trade and motorhome insurance.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

489 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(489)

37 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Helpful

Amber helped me through the process and saved the hassle of doing everything on line.

19 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Very disappointing to be charged 3…

Very disappointing to be charged 3 additional charges by Staveley Head on cancelling my policy with them after being a loyal customer for 6 years. They added a policy arrangement fee of £25, a refund fee of £5 and a cancellation free of £50. In total I have been charged £186.29 for just 32 days cover. If I ever buy a motorhome in the future, I certainly will be avoiding Staveley Head, these additional charges are totally wrong, especially to customers who they've earned commission on over the past 6 years.

14 agosto 2025
Non scritta su invito
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Risposta di Staveley Head

Good Morning,
Thank you for the feedback, I’m sorry to hear you’re dissatisfied.
If you can provide some further details (such as your post code and policy number) in an email to info@staveleyhead.co.uk we’ll arrange for somebody to look into this matter for you. Kind Regards

Valutata 5 stelle su 5

Big thankyou to Amber Taylor

Big thankyou to Amber Taylor . She was so pleasant and beyond helpful. Rang be back when she said she would . Made you at ease . Best experience I’ve had for many years talking to insurance companies. 👌

5 agosto 2025
Non scritta su invito
Valutata 4 stelle su 5

Efficient and Responsive

Amber Taylor rang me yesterday, she couldn't get back to me that day so rang today to finalise the cover. She was helpful and informative; which is what I needed so I could get the cover sorted quickly.

23 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

Bait and switch 'Stratton Oakmont'…

Bait and switch 'Stratton Oakmont' style shill company of One Sure insurance. Low ball quote then proceed to charge multiple hidden fees, claw back commission, and void my cover. They send unwanted letters and then charge 7.50 for each. The insurance market badly needs cleaning up from these kind of companies. Avoid Staveley Head and One Sure at all costs.

3 luglio 2025
Non scritta su invito
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Risposta di Staveley Head

Good Morning,
Thank you for the feedback, I’m sorry to hear you’re dissatisfied.
If you can provide some further details (such as your post code and policy number) in an email to info@staveleyhead.co.uk we’ll arrange for somebody to look into this matter for you. Kind Regards

Valutata 5 stelle su 5

Thank you once again for helping me set…

Thank you once again for helping me set up another 12 months fully comprehensive insurance for my vehicle.
Thank you also to Amber, for making things nice and simple for me to understand on the phone and make the process very easy to understand and for her patience explaining everything I needed to know.

25 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Renewed my van insurance with…

Renewed my van insurance with Stavelyhead again this year and was happy to do so. This will be the third year on the trot as they keep providing exactly what I am looking for.

I was contacted as the renewal date was approaching by Amber Taylor and I have dealt with her subsequently and it has been a pleasure.

Long may it continue

17 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Amber Taylor was great

Amber Taylor was polite, efficient, and determined to help me find the best deal. Amber offered to try a new insurer and told me she would call back shortly- and then did! Refreshing to deal with a company that delivers on its promises. Amber explained carefully the relevant terms and options, giving me the chance to clarify any queries. Thanks for your help. I've been with Staveley Head for a few years now and recommend them.

19 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

I renewed my Motorhome insurance with…

I renewed my Motorhome insurance with Staveley Head this morning with the help of Amber who was professional, and very helpful. I added a driver and changed insurance company - Amber found me a better price than I could find on the internet. Very happy, excellent service!

6 giugno 2025
Non scritta su invito
Valutata 1 stelle su 5

Motorhome insurance

Motorhome insurance with them for two years and they were very happy to take my money . No claims . They doubled the price this year and basically it was tough that's the best we can offer , see you later . No thanks for your custom and we can see what we can do , very very poor .

2 giugno 2025
Non scritta su invito
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Risposta di Staveley Head

Good Morning,
Thank you for the feedback, I’m sorry to hear you’re dissatisfied and that we were not competitive for you this year. As a broker we shop our panel of insurers for the best price but do always encourage our clients to shop around also. If you can provide some further details (such as your post code and policy number) in an email to info@staveleyhead.co.uk we’ll arrange for somebody to look into this matter for you. Kind Regards

Valutata 1 stelle su 5

Terrible customer service take money…

Terrible customer service take money two weeks before date of renewal

Now been told will take up to 5 days for refund my policy was £300 now gone to over £1000 no clams or convictions so I am over a thousand pound out of pocket !!! Now there blameing the bank and bank are blameing them and am stuck in the middle!!

28 aprile 2025
Non scritta su invito
Logo di Staveley Head

Risposta di Staveley Head

Good Afternoon, thank you for your review. We are sorry to hear that you are dissatisfied. We send out a renewal invitation 21 days prior to your renewal date, which details that we would attempt to collect payment 7 days prior to renewal. This would allow us time to sort out any potential issues with being unable to collect the payment ensuring you are not left uninsured, it also provides you time to shop around and inform us if you do not wish to renew. If you wish to discuss this further please contact us on 01782 880 230, alternatively you can email info@staveleyhead.co.uk with your reference number and we can look into this for you. Kind Regards

Valutata 5 stelle su 5

Great insurance quote

Great insurance first time in my 33 years of driving I’ve had a quote from an insurance company and it’s been at a really good price and competitive rather than hiking the price up and hoping you don’t notice
Spoke to the Harvie who was really helpful and sorted my insurance out in minute Hoping this continues next year

28 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Helpful renewal

Spoke to Amber about my renewal today. She couldn't have been more helpful in sorting everything out for me. Really happy with the cover for the next 12 months.

1 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Had quite a few questions regarding…

Had quite a few questions regarding changing a policy for another vehicle and my call was handled well by the operator. Have used them for years now and always happy with the service they provide and it’s good to actually talk to a person who wants to help you.

28 marzo 2025
Non scritta su invito

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