Spotlight Recensioni 390

After ordering curtains for 2 extra large windows 5 months ago I am still waiting for them to be installed. They were ready after 3 months of placing the order but when it came to them being installed the order was incorrect. They went away for reworks came back a month later and were still incorrect. Spotlight was very quick to take my money and not so quick to install my order. I have been informed they are now ready again but can’t be installed for a further 6 weeks. Customer service is awful. No one keeps you informed of what is going on. I have been passed from this person to that. If you are looking for curtains to be made and installed in a timely fashion look else where, don’t waste your time and money with spotlight.

During Spotlight sale I requested a measure and quote for plantation shutters for 4 rooms and curtains for large loungeroom sliding doors.
Firstly, quote incredibly confusing, had to keep asking for clarification and still confused. In the end we accepted quote and hoped for the best.
3 Feb 2023 paid 50% deposit, advised shutters would take 3 months.
May 2023 we were notified shutters were ready to install, remove all existing window dressings ready for the installer. We did this the day before. Puttied and painted over previous screw marks - all ready for our new shutters. We were excited and all set.
Installer arrived on time but the only shutter that fit was the bathroom, the 3 bedroom windows did not fit. Our windows are standard sizes, so go figure!
The Installer advised he would need to re-measure and take these ones back. What??? We did as we were asked and removed all existing blinds and curtains and disposed of them. Installer suggested I ring Spotlight Morayfield.
The lady I spoke to in curtain and shuttter department advised it was not their problem. The blinds come through a third party and are made in China. When I pointed out we ordered the Shutters through Spotlight Morayfield and not a third party she left message for manager to ring me. In the meantime the installer was reasonable, told me not to worry, they would be replaced but would take another 3 months. He was able to bang the shutters into the window frame with instructions not to open them but we at least had window coverings.
Manager Morayfield did apologise and promised the order would be fast-tracked. I asked if new order would be coming from China and it was confirmed yes. We did not receive an email confirmation and all we had was her word shutters would be replaced. Concerned I later rang and she send an email confirmation. She refused. So we had nothing but their word and it was going to be another 3 months! What's wrong with an email confirmation? Morayfield Manager did say she would ensure we would be given something for all our trouble - surprise, surprise, that never eventuated.
Another three months go by. Installer returns, new shutters fit, however, there is a serious manufacturing flaw in one of the shutters. Installer left a couple of good shutters from shutters he removed on the promise he would come back and replace. That was about a month ago. We have had no phone call from Spotlight Morayfield confirming this, no communication whatsoever. I will give it another month then with all my strength I will ring Morayfield shop again (if they answer - very rare) and see what, if anything, they are doing about the faulty shutter.
We suggest you steer clear of Spotlight's Chinese shutters that we paid a small fortune for and do not expect any customer service whatsoever. On checking price we paid for our shutters with other suppiers and installers, our shutters were NO BARGAIN, not even on their supposed sale.

Invoice Number : Order Number AA5081603
Return Claim Made: No
Store Location: Sportlight Morayfield

My experience with Spotlights' customer support team was incredibly disappointing. I encountered a serious issue with my order - my money was deducted, but the order didn't process, and the problem still hasn't been resolved. To make matters worse, I was told they won't protect customer rights, despite admitting their mistake. I spoke with Mary and her supervisor, Shirley, but they couldn't resolve the matter. Shirley's rude and unsympathetic attitude left me feeling frustrated and unheard. The conflicting information between Mary and Shirley only added to the frustration. Spotlights urgently needs to improve their customer support training to ensure a better shopping experience. Sadly, this experience has greatly impacted my perception of the brand, and I hope they take customer feedback seriously to make necessary improvements.

The most rude and terrible customer experience I have ever had! No empathy from the staff and they accused me of making a mistake after they repackaged items with missing parts and sold them as brand new. Workers Jess and Zara should not be working there. Please avoid at all costs!

8 months to get replacement blinds when they measurements wrong! Took ringing the Head office to get it sorted. Customer service line a joke, never answered.
Just dreadful

The order was for 10 balls of yarnI. 8 ball where refunded but 2 balls where shipped 🤔🙈🙄
I have made the effort to call and cancel the 2 balls of yarn but the package was delivered anyway😡I had to sit next to the door to catch the postman for 3 hours😡 I rejected the package to be
returned.
As you couldn’t honour the order, the appropriate thing to do is email me to ask me if I want only 2 balls of yarn instead of the 10 balls I have ordered 😡
Instead, You emailed me with the order refund of 8 ball😡
Nice try to get rid off your leftover yarn😐
It’s not up to me to chase you!!!have the trouble to return what I didn’t order!!!Why would I want only 2 balls🙄🤨🤯🤬
Worst costumer service. And by fare not the first time having this issue. A disappointment EVERY TIME

Today, Theodora served me at Spotlight Carnegie fabric department. Her service was exceptional. She was very knowledgable and happy to help me with my sewing enquiries.

I ordered online, the products came in 4 separate parcels on different days. They said it was not in my local store which it was when I looked. I returned all the products they arrived dirty and really bad conditon they were cushion. Notwithstanding Freedom has cushions for the same price and slightly better quality. Spotlight charges top dollar for really badly made products. It should shut down.

It was after a long day at work with not much energy left, having no clue of how on earth I could get the right type of material for a class project, I was quite panic thinking I won’t make it before the store closes at 6pm.. Charlotte at Hornsby store came to the rescue - - she explained well what was required according to the sewing pattern, very patiently helped me with working out the fabric measurement part and had all the other items ready on the table for me very efficiently. With Charlotte’s help I was able to make the right purchase with great peace of mind. Thank you so much Charlotte at Hornsby Spotlight store for your exceptional customer service~! Asset to Spotlight~!

Been shopping with Spotlight for decades but their organisation is atrocious and their signage often missleading. Latest over charge was when I went in-store because of special seen in catalogue. Sign over the fabric stated same special. 5 fat quarters or lengths for $15. Grabbed 10 and 2 other things at $10 each.... their point of sale total came to $95. Queries amount. 20 minites later after things were taken off and put back on refunded $25. Well decided they could keep the $20 overcharge but won't be back.

Tried to click and collect and like others forced into delivery on fine print over low stock in store as customer care read to me over and over till my brain started to bleed. Delivery was bulky item and came to a third of the total cost. Items were $360, delivery $120 extra. But the icing on the cake is the items were available for click and collect and were sent for delivery anyway from a store less than 5km away. But thats not all. Their partners in crime Allied Express picked up the items 2 days later and took them to Sydney, 400km away, remember they were only 5 km at the start. The whole delivery took 8 days. Oh, and I forgot the customer "not" care team. No interest shown, no care given, no support provided. Ended up "escalating" to orders team who, yes you guessed it, still have not replied. I would have a better experience dealing with a rock. Well done Spotlight. Another poor service experience chalked up, supported by the equally useless allied express. The only way to show them its not acceptable is dont shop there. The embarrassing rating says it all. I do want to say the manager at Tamworth store was a supportive lady who genuinely wanted to help me but had not support from the other service departments. My thanks to her for her efforts.

Ordered quite a few items, got most from one store, two from others, all arrived very quickly - 5 to 6 days from order (and I'm in a rural area), in good condition and with free postage despite them having to split the order to supply. Accurate tracking to my email. Also 40% discount on dearest item, and nearly every item had a discount applied. Am very pleased. Order before this was just as good. Well done Spotlight.

Ordered 3 meters of fabric on line. Received 1m. When I rang the store I was told the other 2m was still coming. The guy who took my call couldn't understand and did care why I was annoyed and apparently it says when you order online they can't guarantee that you get it in one piece. I needed 3m in 1 piece

Never received order despite website saying it was available to order online for over three weeks (15 balls of Moda Vera Dusk). Stock simply didn't exist and customer service only responds in canned phrases, they are actually unable to help. Seemed to be no process or person to contact to correct online stock levels, as it based on individual store counts only -> despite repeated out of stock issues. Extraordinarily frustrating prcocess

I had some made to measure blinds for my house ordered. The lady that measured and that I dealt with in the Bunbury store were actually lovely! Can’t fault them but that’s were it stops. I was told about a 6 week wait for the blinds. It was a little longer but not too bad and around mid May I was told to expect. Paid the invoice in full and was meant to hear from the people that install the curtains. They are based in Perth as Bunbury have no installers! I waited a week and called myself. I was on hold for 20 minutes and then told they can’t access their system to book me in and can they call me back. No phone call back so I again followed up the next day. I was booked in for a date another 5 weeks away and when I am not available due to work. Apparently there was nothing sooner. They have 1 part time installer for Perth areas and Bunbury!! If I have known that at the time, there is no way I would have gone through spotlight. Over a 3 month wait is not good enough. They clearly need to put in more installers and care a lot more about customer care. There was no apologies for the inconvenience and below average service.

Update: half the blinds were installed. The wrong brackets were ordered so another wait. It’s been 3 weeks. I have called multiple times to the 1300 number and left messages to please clarify what is happening with no return call. I have emailed the Bunbury store who do nothing- say they haven’t heard anything and don’t offer to chase things up as they should. I have called the actual fitter who was ordering the correct brackets and left messages- nothing! Spotlight are in desperate need on education on what customer care means. Absolutely hopeless!!

Very disappointed as I ordered the correct item (they sent the wrong one) emailed and they sent another (wrong again, same as first order) now saying I should go in store which is a 2 hour drive. Absolutely ridiculous and emails appear to be via Australia not NZ (that email didn’t work)

Have been going to Taylor’s beach store since its opening and am really happy with the service. All the ladies are lovely and patient. The store is always clean and tidy and as best the staff can, everything is neatly put away. Great job everyone

After our made to measure appointment, we were told we would receive our quote via email once the consultant completed it. We did not receive a quote after 3 days, and called to chase this. The company had lost the information from our consult. We were told the state manager would contact us to resolve the issue - we never heard from the state manager. They were also not able to arrange a new appointment until a month later. We were very disappointed with the lack of organisation, knowledge, and contact information available for us to speak to alternative members within the team.

I ordered blinds in January , 5 months later still waiting!
I had to pay full fees upfront at the Toowoomba Spotlight store. Many excuses and then told installation was only done on certain days. As I was unable to take time off work I asked them to let me know a time they could come and they simply said between 9.00am and 12.00am.This was not good enough as I needed a specific time. On the day of installation the installer told me he would be there around 11am. I organised someone to stand in at work for me around 11.am but then he phoned and said he had finished early and told me to come half an hour earlier. I told him I would try but that I was in the middle of an emegency and it would take at least 10 minutes to get there.When I got to my residence at 11.08 there was no-one there. He sent me a txt saying my installation had been cancelled because "I dont get paid for waiting for customers so your appointment has been cancelled".
I told him I was 8 minutes late as he had originally said that he would be there around 11.00am and that I had waited 5 months for this installation which was longer than 8 minutes. He told me I was abusing him and became very rude saying I had "stolen income from him" because I was 8 minutes late .

Absolutely not surprised to see the 1.6 rating for this company. There is little point in adding our full story to the litany of complaints I've just read as our experience is identical to those described below.

This is a company that will cease to exist unless it makes major changes to its customer service operations.