Spirit Halloween Recensioni 

I tried to return a damaged item and was denied. Call help desk and stood in the store for 2 hours while they tried to figure out who gave the ok for a refund just to be told no. Customer service from manager was apauling! I will never go back!

Awful customer service, horrible return policy, and rude associates. I purchased costumes for my children, and asked the associate before paying if items were returnable. She stated they were able to be exchanged. Brought items back within 1 week because my kids chose different costumes and I was refused refund or exchange. Sales associate was inflexible, stated items were no longer able to be exchanged after a certain date. I asked for a manager. She stated there was not a manager on duty. Another sales associate reinforced the no-exchange or refund policy. I told her I was told it could be exchanged and she said she “didn’t know who told me that”. After not getting any help from the associates, I called customer service. Was left on hold for 15 minutes. Never talked to a representative. Left a message. Have not received a return phone call.

I ordered a costume for my grandchild and was shipped paid the expedited fee . Didn’t come on time and mostly due to the post office I will give them that . However when I called customer service after waiting for over 20 minutes to explain what’s happened the lady was very rude , very impatient and basically roughly told me to take it up with the post office . I think customer service agents have to be a certain type of person - with patience , not rough and not harsh . Take it up with them mam . Ok ? Byeeeee . Yeah . Never again . One time deal

I bought a custom 2 weeks ago and wanted to return it. Though the tag was not deattached they refused to return it.
They were only care about profit not customer satisfaction.
Even their manager was rude

I never got my order. I placed it 3 weeks ago. No one calls back or answers the phone.

Purchased a Fortnite Costume on Sept 14th, 2024. Did not open costume until a couple weeks later. The helmet did not work. I emailed customer service about the problem. First I was asked to send a video, I complied. Then they another video and photos, I complied. Then they asked if I had installed the batteries properly. The battery pack could not even open. After several exchanges I said that it was silly going back and forth, and that if I could send the costume back, they could
see it was broken. They refused to give back the money and sent me a new costume instead. Terrible customer service. The correspondence went from Oct 12- Oct 18, 2024.

Horrible customer service and return policy. I ordered my child’s costume 2 weeks ago, has been stuck in NY for 2 weeks and won’t be delivered in time. She will not wear it but I can’t even return the costume because of the dumb return policy! Called customer service 3 times and left on stand by for an hour each time just for nobody to ever pick up the phone! It’s a scam and they are robbing you. Will NEVER shop here again. Party City is so much better :)

Spent $40 on a costume for my 6 year old. He wore it once, and the seam down the side came apart while he was wearing it. I went back to the store with the receipt and the entire costume and they would not replace it. The person working at the counter lied, and said they were the manager when I asked. I then asked for a number I could call if there was no one else in the store. She said she could give me her manager’s number. I thought she was the manager. When I called her out she said she could give me the general manager’s number. I pulled out my receipt and a pen and asked her to write it down. At that point she said she could no longer give me her general manager’s number because he “would get really pissed at” her.

They sold me half of a costume and would not give me a refund I needed the costume for work the next day and all they could offer me was a partial refund to keep the costume as is which does not work because I can’t wear half of a costume $60 wasted do not purchase from them they are robbing people

Went to Oshkosh, Wisconsin outlet on Saturday October 26, 2024. Purchased hanging clown. The customer service person didn't say a word, except the total due. I ran my card, then the rude dude told me "you are stuck with product as is, if it does not work, you are shit out of luck". at this point, I said to reverse the transaction. He said "no, all sales are final". Spirit Halloween is a scam and needs to be shut down and out of business. I hope people read these reviews and pass on the word about this shitty unprofessional business. I will be educating everyone I can. Last thing, you don't read these reviews, Spirit sends a copied template, showing they care. Yeah okay!!!

The customer service very bad, the woman supervisor in charge in afternoon in the National city store, very arrogant and rude.

The location at the Provo mall in Utah is way to small! To crowded and to hard to shop. Please rent a larger space next year.

Ordered a costume 10/13/24. Received shipping confirmation email 10/14/2024 with Fedex tracking number. Package is never picked up and shipping never moves forward on tracking. Call 10/20/24 and was told costume was not actualy in stock to ship but may come in at any time. Was told to call back in a few days at which time I could try to cancel if still not in stock. Finally got through to customer service on 10/28/24 after waiting on hold an hour as soon as they opened. Then waited 30 minutes for a supervisor to approve refund. Told they will not send confirmation of that but "you will see refund on CC 3-5 days". But they did send a refund email for a partial amount. Now I have to figure out what that means as it is not the tax and/or shipping amount. I asked for names of rep and supervisor to have some proof I called. Rep got testy and I said please don't be rude, I know this is your busy time but I am not being rude. She changed her tone immediately. I found a similar costume for grandchild elsewhere and paid $$ for overnight so I would not disappoint her. Now I have to see about the rest of the refund. In summary, it is incredibly dishonest of Spirit to 1. say a costume has shipped that is not in stock, then 2. imply more will be arriving so you will not try to cancel and shop elsewhere, and then 3. make you ridiculously have to argue to get a refund as they claim you cannot cancel after an order ships when they know in fact the item never was in stock to ship and Spirit just created a label to fabricate a shipping confirmation email to mislead you in believing that the item was indeed shipped. To top it off 10/27 I recieved an email to review the item I reccently purchased....

Panama city 2 animatronics both had issues one was simple but was told they knew nothing and could not help. Help line called back way late. I figured the one was operator error but the staff just tells you they can't help once sold. The manager was nice but the sensors gave a lot of trouble. One only works when it wants two and stopped working in 30 min.

They did not gave me my money back because i did not like the costume!!!

Not taking returns after a certain date makes sense, not allowing exchanges for the correct size of the same costume 2 days later is an absolute garbage policy. I'll be going to any one of the other party stores for my costume next year so I don't end up with a useless costume again! Thanks Spirit in Seekonk MA! Y'all are useless!

This was at the Lake Stevens store.. in WA.. since when Does spirit not fulfill valid , non expired coupons? I recieved a coupon code for subscribing to their junk mail and tried using it 2 days later.. they claimed it didn’t work when I just got it and also claimed spirit stops accepting coupons on Oct 10th?? Since when??!! I also had a coupon that came to my old email they claimed was expired yet it was sent this past September?? I would’ve only saved like 3.00 but they refused to credit either coupon.. funny thing is I stumbled onto their actual lake Stevens spirit site and they had a coupon on there.. valid through Oct 31st but it was too late at that point cuz they also stop refunding people around mid Oct.. they didn’t even try to validate either coupon or coupon code I had and could have easily offered me the one from their web site but didn’t bother .. starting to hate these overpriced junk azz costume stores.. my daughters 70.00 DOLL costume was poorly made and looked nothing like the pic when she put it on.. cuz now they don’t let people try them on anymore either.. so you never know.. you can get better quality online for the same or lower prices and that’s where I’ll be doing my shopping from now on .. very disappointed over their complete lack of customer service .. WOOOOW

Purchased a costume for my daughter. She wears a size 10 so I purchase a large 12-14 to ensure it would fit. The costume was far too small so I immediately returned to the store 45 minutes later. ( had to go home to try it on of course). Store would not exchange as it is one day past their return cutoff. I allowed her to choose another costume in an even larger size.reason for my review is that I had to have a conversation with my 9 year old daughter who is questioning her size after our visit to this horrible company. Their greed led her to question her body image at 9 years old. Thankfully she was extremely happy to find a “comfortable panda costume that would actually fit her”. I am so disappointed in the policies at this company. It is truly shameful that their greed has overruled any common sense or sympathy.

We purchased outfits from Phoenix, AZ location however, live 5 hours north on upon arriving home open one costume and missing an item. Tried to send picture to family in Phoenix but told need costume and original receipt to exchange. Spoke to corporate staff and kept being told take it into the store or send picture to family. I told them I did. Nothing resolved just told donate the outfit then. I told them closest shopping stores like Walmart in any direction is 2 hrs away, we live in rural part of the state. Individual just mocking saying “would like to live like that aren’t you all scared to live there?” Told them no people still haul water , go out to chop wood, but major shopping likes malls have to travel couple of hours. It’s not our fault as customers if packing doesn’t include all listed items. I even said why can’t you call the store and tell them what item I need so family can pick it up. But again nothing.

Absolutely the worst experience with one particular store - Gilbert, AZ on Dana Plaza. This location has no fitting rooms. We spent nearly $100 and asked if we could come the same day to exchange costumes if they are too small. The answer was: sure. My wife's costume was ok, but mine was too small. Came back in 20 minutes. Manager looked at me and said - it's your problem, not ours and refused to exchange. I will be disputing the credit card charge.