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Scopri cosa dicono le persone

Valutata 5 stelle su 5

got a rare problem with router that was solved by the tech guys. Initial contact through their on line chat that was fast and effective. on a separate occasion, an on line tech conference was arrange... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hands down, the single BEST way to protect your family on the Internet. There are so many options and different ways to filter based on your specific needs. You can easily block all traffic based on t... Leggi di più

Valutata 5 stelle su 5

I was recommended too buy a Spider VPN by a friend as I spend months abroad. Purchased a Spider pro from Amazon worked great in Uk, brought too my house in Portugal had a few problems would not wor... Leggi di più

Valutata 5 stelle su 5

Bought VPN end Nov. Not being tech-minded found that it no effect on my streaming speed. Contacted VPN customer service. Within a short time, they put me on the right track. My IPTV is not suffering t... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio VPN
  2. Provider di servizi Internet

Informazioni fornite da varie fonti esterne

Use a free Spider VPN router in your home and protect all your devices like Kodi Boxes, Smart TV’s, Mobile Phones, Laptops, Computers, XBox, PlayStation, Apple TV and any WiFi Enabled device from prying eyes.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

150 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Spider, What a fantastic team, Jon, Nathan, Philip and others

As an older person ( 70 yrs old ) i was confused, no not by life or old age? Lol, but by the barage of emails and notices on my android set up about needing a VPN, i looked everywhere for the right VPN and was even more confused, with how do i install this VPN when i buy it? untill i hit on the idea of trying to get a router with a built in VPN, thats when i came accross Spider VPN, i spoke at length with a rep online who calmed me and sorted all my fears out, I bought one and the guys at Spider, Nathan, Philip, Jon and a couple of others who's names i dont know helped me beyond all reasonable expectaion, in fact in the end it was Jon who finnaly talked me through and got me on line and my system protected, i give the SpiderVpn a massive 10/10 and thier staff a massive thank you all of you who were involved in assisting me, Spider has a customer service like no other ive ever seen in my 70yrs on this planet

1 giugno 2018
Non scritta su invito
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Risposta di Spidervpn

Very happy to of helped you out and got you up and running.



Kind Regards

Spider VPN Team

Valutata 5 stelle su 5

Easy to order very easy too set up and…

Easy to order very easy too set up and works out of the box was very suprised because normaly plug and play means spend all day with headache

29 maggio 2018
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Risposta di Spidervpn

We are so happy you had a hassle-free setup and look forward to helping you in the future.


Kind Regards

Spider VPN Team

Valutata 5 stelle su 5

Top class service from Nathan

Top class service from Nathan, answered all my questions and helped me fully understand how everything worked. Would recommend to anyone

8 maggio 2018
Non scritta su invito
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Risposta di Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Valutata 5 stelle su 5

Absolutely amazing service

Absolutely amazing service, fantastic customer service which is second to non. Would highly recommend this service to family and friends.

8 maggio 2018
Non scritta su invito
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Risposta di Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Valutata 5 stelle su 5

Great customer service

Great customer service. I Am not very good with technology but the man who worked there was great. Explained everything really well and really took the time to help me. I would recommend to anyone!
Thank you

8 maggio 2018
Non scritta su invito
Logo di Spidervpn

Risposta di Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Valutata 5 stelle su 5

Spidervpn is great service and would…

Spidervpn is great service and would highly recommend to anyone who is looking to make there network private, support is great also, I had a question and had my answer fast!

8 maggio 2018
Non scritta su invito
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Risposta di Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Valutata 5 stelle su 5

Good bit of kit unreal range

Good bit of kit unreal range. Ideal for streaming movies.

8 maggio 2018
Non scritta su invito
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Risposta di Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Valutata 5 stelle su 5

Brilliant service and customer care

Brilliant service and customer care. Highly recommend using them

8 maggio 2018
Non scritta su invito
Logo di Spidervpn

Risposta di Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Valutata 5 stelle su 5

Fantastic service gone above and beyond…

Fantastic service gone above and beyond my expectations.

8 maggio 2018
Non scritta su invito
Logo di Spidervpn

Risposta di Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Valutata 5 stelle su 5

This is brilliant I would definitely…

This is brilliant I would definitely recommend it x great customer service 😁

8 maggio 2018
Non scritta su invito
Logo di Spidervpn

Risposta di Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Valutata 3 stelle su 5

After talking to guys at spider I am no…not a happy bunny

After talking to guys at spider I am no where near to being happy despite previous review ......it would appear that although the router is connected I am still on my isp which is sky I have tried to go to several torrent sites and immediately had a sky message appear to say this site is blocked .
It seem s my router doesn’t work at all .
I find it partially frustrating to be unable to talk to the tech guys on telephone and only via there website on chat .
If it’s not possible to sort out on phone maybe I could get to Washington to exchange the router for another one.

2 maggio 2018
Non scritta su invito
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Risposta di Spidervpn

Hi Cliff,

Sorry to hear that you have an issue with your router, Please get in touch with our live chat team and they will make sure your problem is fixed.

Also, we are now offering home visits to some areas in the UK so we will be sending out an engineer to fix it for you if your problem still persists.

Regarding the Phone support, We will be adding phone support team in the coming period to cover that as well.


Regards,

SpiderVPN Team

Valutata 5 stelle su 5

Great customer service & High Speeds

Great customer service, I had the poor chap from the help desk helping me spring my vpn router back to life for over an hour, they remained helpful and polite throughout. I now have the latest firmware and lightning speeds (only lost 2 mbps off my usual connection without vpn)
I highly recommend this service

24 aprile 2018
Non scritta su invito
Logo di Spidervpn

Risposta di Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Valutata 5 stelle su 5

A good VPN service

A good VPN service, just starting out and are quickly building a good quality service to their customers. Help was quick and easy to access from their website and I'm assured from them that they are looking to expand their ideas and features in the near future.

21 aprile 2018
Non scritta su invito
Logo di Spidervpn

Risposta di Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

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