Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We hired an industrial vacuum cleaner to clean our new property. The customer service provided by Zoe and Ed in the Eastleigh office was really outstanding. They went above and beyond to provide advic... Leggi di più
Shocking customer service allowed me to book a compressor online only to find out 2 days later that they no longer hire those compressors. I booked another unit for local collection on the day I wante... Leggi di più
L'azienda ha risposto
Easy to use the website and organise pick up. Helpful and welcoming staff. Hired a whacker plate for a day picked up 830am return was next day 5pm , Excellent working condition cost £47 plus deposit w... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di noleggio di utensili
- Servizio di noleggio attrezzature edili
- Servizio di noleggio macchinari da costruzione
- Negozio di macchinari e attrezzature da costruzione
- Noleggio impianti e macchinari
- Negozio di utensili
Scritti dall'azienda
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Informazioni di contatto
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, Regno Unito
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
3,3
Nella media
2173 recensioni
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
“Speedy” is the last word I would use…
“Speedy” is the last word I would use to describe this service. Instead of next-day delivery as advertised, I was offered delivery five days later.
The most disappointing part was the customer service. In particular, advisor Georgia was unhelpful and gave false information — telling me yesterday that delivery would be on Friday. I spent the whole day chasing it myself, only to be told there was nothing she could do.
This is not reliable, not professional, and certainly not “speedy.” I will not be using this service again.
29 agosto 2025
Non scritta su invito
Risposta di Speedy Hire
Hi Mante
Thank you for taking the time to share your experience with us. I am truly sorry to hear that the service you received fell so far short of expectations. What you have described is not the standard we aim to provide, and I regret that we left you feeling misled and unsupported.
While I understand your decision, I greatly valued the opportunity to learn more about your experience so we can address the issues you encountered and prevent them from happening again.
Please be assured this will be fully investigated and action taken where necessary.
Once again, I sincerely apologise for the disappointment caused. Your feedback will be taken on board to help us improve.
A really terrible service
A really terrible service. Hired an AC unit, wasn't effective so called the Gloucester branch to ask how the charges work. Was advised that if I return within 48 hours then I'd only be charged for the time I had it. One hour return journey to return it within 48 hours and they've charged me for a week.
Was told to email accounts team and they'd sort it. But just met with short emails saying it's a minimum week hire so nothing they can do, I've repeatedly explained what I was advised, and why wouldn't I just keep it for a week if I knew that would be the charge?? No empathy or understanding from various staff. Stay clear of them would be my recommendation!
12 agosto 2025
Non scritta su invito
Risposta di Speedy Hire
Thank you for raising this with us, and our apologies that the product was not effective. I understand that the depot has contacted you directly and been able to arrange a resolution with you.
We hope that any future hires will be without issue
Broken carpet cleaner
I order a carpet cleaner at B&Q Edinburgh at the end of May for a week for my daughter to clean a flat for end of tenancy. I was delivered by Speedy hire Glasgow. As soon as my daughter started to use it she realised it was unusable as the nozzle at the end of the spray hose was broken. We both tried to to contact speedy to get a replacement without success . Sending various email and phone call. All the customer service people appear to be away . We spoke to someone at the depot on the Friday but got not replacement or return call I got a lend of a carpet cleaner from a friend to do the job . They did collect the cleaner as planned on the Tuesday and apologised. But no refund forthcoming coming
22 maggio 2025
Non scritta su invito
Risposta di Speedy Hire
Good Morning Christine,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that your daughter received faulty kit. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
We will investigate this directly with the B&Q hire desk and our Depot.
If there is anything else that we can assist you with in the meantime, please do not hesitate to contact us on customerservices@speedyhire.com or tradeandretailbandq@speedyhire.com
Kind Regards
Customer Service Team
Well I would not say there speedy as…
Well I would not say there speedy as working with b&q for tool hire Thursday it was getting delivered after placing order on Saturday
Then rang up today suddenly no order funny that how it just disappears
22 agosto 2025
Non scritta su invito
Risposta di Speedy Hire
Good Afternoon Lee,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you did not receive your order. Please accept our sincere apologies.
If you have ordered through B&Q, we have to wait for the order to be received from them directly. Orders do not disappear, but there is a possibility it was not received from them.
We have requested further information to be able to investigate this for you. Or, you can contact us on customerservices@speedyhire.com with your order information.
Kind Regards
Customer Service Team
Leiston Speedy Hire couldn’t have been…
Leiston Speedy Hire couldn’t have been more helpful, arranging equipment for a music event from another depot, and giving technical advice.
Many thanks to Tom and his team
14 agosto 2025
Non scritta su invito
Risposta di Speedy Hire
Good Morning Neil,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met. Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
An absolutely awful service from Speedy…
An absolutely awful service from Speedy Hire, ordered a sander via B&Q for weekend hire, it did not work, I had over 10 calls with their customer services team (who were apologetic) and calls with the local depot, waited in for 2 days to receive replacement which never turned up. Both the floor sander and the RCD were supplied faulty despite having a confirmation that the product had been tested. Finally I was told that I would need to speak to B&Q for refunds.
21 agosto 2025
Non scritta su invito
Risposta di Speedy Hire
Thank you for taking the time to provide your feedback, and we are really sorry to learn that you recent experience fell short of the service we aim to deliver. We will use your feedback to help drive improvements in our processes to try and eliminate this experience occurring in future
Taken my money but provided no service!
Booked a 12yd skip and road permit online, Speedy Hire took the funds from my bank account but their online system failed to process my request. Two phone calls to the customer service (that’s a joke in itself), has so far yielded zero response, in fact the two operatives I spoke to both sounded disinterested and one of them was yawning during the call. Three emails unanswered. What’s hugely disappointing is the fact that I have used Speedy for skip hire previously and couldn’t fault them, but this experience has been nothing short of a disgrace. It will be interesting to see if they respond in the next day or two, otherwise it will be dispute with the bank and possibly action through the courts to recover funds taken without providing the service requested. One to avoid in the future for sure!
14 agosto 2025
Non scritta su invito
Risposta di Speedy Hire
Dr.Spake, unfortunately due to an internal system error your original order was not processed. Thank you for highlighting this, and we are working with our technical team to resolve the matter. I am sorry that, after gaining the information required to process your order, we were unable to provide you with the skip size you required due to local permit restrictions. I can understand how frustrating this will have been for you given the time since first placing your order and whilst disappointed you have not been able to use Speedy Hire for your equipment hire, I am pleased to learn that you have been able to source an alternative.
I hired a garden tool via B and Q
I hired a garden tool via B and Q, which was delivered by Speedy Hire ( late).
It was faulty. When I called the relevant customer service number, I was told that all the technical support were busy and someone would call me back. They never did- I called 3 times. I was told all technicians were busy. So I guess my call and issue was of the lowest priority!
I told them to collect the tool. It wasn’t used as faulty so I wanted it collected and get refunded. This was meant to happen on Monday. It’s still sitting by my front door, Tuesday night.
Horrible service! DO NOT HIRE from B & Q, it comes from Speedy Hire. Both Speedy Hire and B&Q are at fault.
9 agosto 2025
Non scritta su invito
Risposta di Speedy Hire
Good Morning Mariette,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you received faulty equipment. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
We have raised an official complaint for you to allow us to investigate the matter further.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Horrific experience
Called up, spoke to a friendly lady called Sharon, alarm signals became a parent when she couldn’t give me any prices whatsoever and told me I’d have to speak to a branch that was near my address. Sounds a bit like a franchise even though she told me it wasn’t. Was transferred through to my local depot. Richard answered, Very cagey. Told me to give me a price I’d have to make an account? What kind of company is this? LOL? I don’t want to make an account. I said I want to hire equipment and know the prices. He said without an account we can’t give you an exact price. It’ll have to be a rough price? I hung up. Avoid this company. A reputable company is transparent. It has all its prices transparently printed on the website. A dodgy company keeps his price is hidden and charges people more than other people for prosperous reasons. I should’ve just gone to Tesco where they hire carpet cleaners without all this rubbish.
7 agosto 2025
Non scritta su invito
Risposta di Speedy Hire
Good Morning,
Thank you for your comments. We are very disappointed to hear you have had a poor experience.
Sharron is in our Customer Services Department who do not deal with hires so therefore have no access to prices apart from the prices as shown on the website. It is standard procedure to transfer calls to the nearest Depot who can assist with prices and general enquiries for the kit.
I do apologise that the Depot did not provide a quote without an account in place. As mentioned above, most prices are online on the website for you to view personally. If a piece of kit is POA or it is a specialised piece of kit, an account is needed in advance so we can generate a quote based off your account number.
Without an account number, the Depot can provide an estimated price however this can change dependant on what account type you hold. For example, if you have a pay as you go account you will need to pay a refundable deposit up front. All hires also need to include Speedy Shield which is at least 10% of the hire price. The Depot wouldnt be able to produce the exact quote without an account for this reason.
If you require a full breakdown of prices, you may be able to check out as a guest online. When you enter the checkout page a full breakdown of costs will be provided including hire price, deposits, speedy shield, transport and VAT.
I can only apologise that you had a poor experience however, this is standard procedure.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Prompt delivery and collection
Prompt delivery and collection. Easy to book online, and great assistance from the office
18 luglio 2025
Risposta di Speedy Hire
Good Morning,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
Good equipment & service
Good equipment & service, but a big company with overly complicated systems (telephone, web, et al.)
18 luglio 2025
Risposta di Speedy Hire
Good Morning Amy,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received. We will ensure to use your comments in relation to complicated systems for feedback going forward.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
Terrible experience with Speedyhire and…
Terrible experience with Speedyhire and their fleet management team. One of their employees crashed into my car knowingly and drove off without leaving any details, writing it off. Luckily I had a witness. They were so unresponsive and never contacted me when they said they would. The Park Royal (London) fleet didn’t even apologise when I phoned them - very disappointed. I just kept being told on the phone that they cared about their reputation, which is ironic!
11 giugno 2025
Non scritta su invito
Risposta di Speedy Hire
Good Afternoon.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have had a negative experience when contacting us and for the lack of communication concerning your query.
Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
I have requested some further information from yourself so we can investigate this further. Please kindly respond back to Trust Pilot or send your details to customerservices@speedyhire.com
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Bad customer service be were on refunds stay way from this company
Please be were off this company especially the one in Manchester Ardwick store they’re very unprofessional especially when it comes to to the refund I hired a tool on Friday evening around 4 pm and I asked at the counter that I would like to to return it Saturday as I will finish the job during Friday evening .
They told me that are closed in weekends and I said ok but I don’t want to be charged for extra days I was told no you will be charged for one day as long as you bring it in Monday before they close I said ok Monday I will bring it around 4pm
every thing was ok till i return the item on Monday at 4pm and they only refunded me £173.39
Instead off £200 I asked the lady why I’m getting refunded less than actual deposit she said oh I don’t know I will check she went and comes back with the answer that it’s been a mistake with the refund she will contact the customer service and I. 3 days she will call me to let me know and refund my money it passed 1 week nobody calls me  I called them and was told is still on the process 2 weeks later I wrote to customer service and jak started responding me weird questions 
Like once he told me you kept it for over then one day as weekend was close and wasn’t my fault I couldn’t return it 😂😂 then he come back with different answers that Monday my payment was take on 15:50 and after 15 minutes I received the machine to take it
he’s saying to me I returned on Monday 16:15 which I was there before 4 and I had to wait for someone to be seen after 15 min and he told me I was charged for 2 day this is a ripoff completely I feel he has stolen my money never ever in my life use this company again
26 giugno 2025
Non scritta su invito
Risposta di Speedy Hire
Good Afternoon Mani.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you received the wrong information regarding the charges for your hire and for the service you received.
Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
I have requested some further information from yourself so we can locate your order and investigate this further. Please kindly respond back to Trust Pilot or send your order details to customerservices@speedyhire.com
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Great Service from Your Edinburgh…
Great Service from Your Edinburgh driver Dean who went above and beyond to help with the exchange as we were busy busy. Great Guy to have as your first pint of contact.thanks lad
30 luglio 2025
Non scritta su invito
Risposta di Speedy Hire
Good Afternoon Colin.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
Now that’s what you call service #1
Fantastic service from start to finish with dean and Lewis today from the Edinburgh branch , not a problem to be there at 6.05 am for pick up now that’s what you call service will recommend to everyone , from Derek walker and daughter painters and Decorators
19 luglio 2025
Non scritta su invito
Risposta di Speedy Hire
Good Afternoon Mr Walker.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
Tower scaffolding
Hired tower scaffolding. Delivery and pick-up went well. One or two components showed sign of wear but it did the job fine and could be erected by one person.
Price was good for the project.
17 giugno 2025
Risposta di Speedy Hire
Good Afternoon,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
In the s**t without a porter loo!
Don’t use this company they do not commit to there contract and leave you in the leech without the porter loos they had promised to deliver awful awful service speedy hire
3 luglio 2025
Non scritta su invito
Risposta di Speedy Hire
Good Afternoon Ross,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you did not receive your hire. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
As no hire details have been provided, can you please contact our offices to allow us to investigate for you - customerservices@speedyhire.com
If there is anything else that we can assist you with, please do not hesitate to contact us.
Kind Regards
Customer Service Team
Excellent service from Dean at the…
Excellent service from Dean at the Croydon depot of Speedy. Went out of his way to chase up the admin and advised on cutting porcelain tiles with his team. Thank you so much.
Carl De Oliveira
23 giugno 2025
Non scritta su invito
Risposta di Speedy Hire
Good Afternoon Carl,
We would like to thank you for your positive review, your feedback is important to us!
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the Croydon team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
Powered access- MK Speedy Hire
I highly recomend this company.
The whole team at Powered access- MK
Speedy Hire have been amazing they could not be more helpful with my plant hire and Sian Cornelius in the Hire Desk always puts a smile on my face with her cheerful professional attitude a real asset to Speedy hire,
17 giugno 2025
Non scritta su invito
Risposta di Speedy Hire
Good Afternoon Danny,
We would like to thank you for your positive review, your feedback is important to us!
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the Milton Keynes Powered Access Depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
Leeds branch don’t answer phone
Leeds branch don’t answer phone
Finally got thru, ladders arranged
Unable to get thru to pay
Had to drive to branch
“We don’t stock ladders”
Finally found sentient being and paid
Arrive a day earler than scheduled
Not picked up as agreed, picked up 4 days later
No deposit returned
Called them…
Finally got thru, deposit would be returned
2 days later no returned deposit
Terrible company. Never again
29 maggio 2025
Non scritta su invito
Risposta di Speedy Hire
Good Morning Dave,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you could not get in contact easily with our Leeds Depot. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Your comments have been passed onto the Depot to investigate. In terms of your refund, once processed refunds take 3-5 working days to appear into your account as this is a business transaction, not a regular BACS transfer.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.