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Valutata 5 stelle su 5

The guys in the Storrington South Downs bike shop could not have been more friendly and helpful on several occasions. We previously bought my son a brand new bike from the guys in Storrington, ev... Leggi di più

Valutata 5 stelle su 5

Called South Down Bikes and dealt with a gentleman called Martin for the first time. What a genuinely friendly and helpful guy. There was an issue with an online price, but Martin honoured the... Leggi di più

Valutata 5 stelle su 5

I thought the price was amazing until I experienced their customer service. These guys are awesome! Helped me out with RM delivery issues, fixing it for me. All the team were friendly and super helpf... Leggi di più

Valutata 5 stelle su 5

Amazingly quick delivery, just two days to my address in Scotland. The bike is perfect in an immaculate condition. I can't fault any part of the order.

Dettagli dell'azienda

  1. Negozio di accessori per biciclette

Scritti dall'azienda

South Downs Bikes offer a wide range of bikes(Specialized, Trek, Cube, Brompton), clothing and accessories from leading cycling brands. Shop our range today.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

233 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,7

Tutte le recensioni

(233)

92 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Perfectly brilliant !

Martin was so friendly and helpful as were the entire staff at Storrington. I've called in many times over the years but the store is some distance from where I live so I used to shop more locally.
Not anymore. Southdown Bikes is firmly my favourite bike shop now.

16 dicembre 2025
Non scritta su invito
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Risposta di South Downs Bikes

Thank you so much for the lovely review! Martin and the Storrington team will be delighted to hear this. We really appreciate you making the journey to see us, and we’re proud to be your favourite bike shop!

Valutata 5 stelle su 5

Bought a shimano wireless from there…

Bought a shimano wireless from there came perfectly boxed and was quick delivery. Arrived in estimated time aswell

1 gennaio 2026
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Risposta di South Downs Bikes

Thank you for the review! We’re glad everything arrived well packaged and on time — enjoy your new Shimano setup!

Valutata 5 stelle su 5

Great service fast delivery

Great service fast delivery

8 gennaio 2026
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Risposta di South Downs Bikes

Thanks for the great feedback! We’re glad you were happy with the service and fast delivery — much appreciated

Valutata 5 stelle su 5

Cube mtb

Absolutely fantastic service. Friendly and kept me informed with everything. I dealt with Andrew and he couldn’t of been more helpful.

7 gennaio 2026
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Risposta di South Downs Bikes

Thank you for the fantastic review! Andrew will be delighted to hear your kind words. We’re really pleased you felt well looked after and kept informed throughout — much appreciated!

Valutata 5 stelle su 5

Great service

Great service , repairs carried out professionally, quickly and at reasonable cost . What more can you say
But thanks 👍

8 gennaio 2026
Non scritta su invito
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Risposta di South Downs Bikes

Thank you for the fantastic review! We’re glad you’re happy with the repairs and the service — your support is really appreciated 👍

Valutata 5 stelle su 5

Purchased a gift token for a son in-law…

Purchased a gift token for a son in-law so straight forward this time. I have used them in the past for other items and well worth a trip out.

21 dicembre 2025
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Risposta di South Downs Bikes

Thank you for the great review! We’re glad the gift token purchase was straightforward and that you’ve enjoyed shopping with us before — we really appreciate you making the trip out to see us.

Valutata 5 stelle su 5

I have used South Downs bikes a number…

I have used South Downs bikes a number of times from buying riding gear to having full bikes built up. They have an Incredibly hard working team. Going above and beyond for me on more than 1 occasion , once before even offering me parts of their personal bike to get me back on the trail. A proper bike shop with real knowledge and understanding of the sport we all love so much. Big thank you to the team.

1 gennaio 2026
Non scritta su invito
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Risposta di South Downs Bikes

Thank you so much for the fantastic feedback. We’re really grateful for your continued support and pleased the team has been able to help keep you riding, even in tricky moments. It means a lot to be described as a proper bike shop — we truly appreciate it!

Valutata 5 stelle su 5

Customer service was excellent

Customer service was excellent. Checked stock and posted ordered item the same day. Would thoroughly recommend to anyone needing a bike or spare parts.

17 dicembre 2025
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Risposta di South Downs Bikes

Thank you for the great review! We're pleased we could get your order checked and dispatched the same day. We really appreciate the recommendation and your support

Valutata 5 stelle su 5

another fantastic service by the team…

another fantastic service by the team especially Josh who is a real credit to the company i highly reccommend them to anyone who needs a fast courteous and professional service many thanks guys you are amazing

29 dicembre 2025
Non scritta su invito
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Risposta di South Downs Bikes

Thank you for the brilliant review! We’ll be sure to pass your kind words on to Josh — he’ll really appreciate it. We’re glad the team could deliver fast, friendly and professional service, and we truly value your recommendation!

Valutata 5 stelle su 5

Helpful friendly knowledgeable staff

Helpful friendly knowledgeable staff, always make a good shopping experience. They’re a nice bunch of people with some great products at a competitive price, I highly recommend a visit.

2 dicembre 2025
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Risposta di South Downs Bikes

Thanks for the great review! We're glad you always have a positive experience with our friendly, knowledgeable team and we really appreciate the recommendation!

Valutata 5 stelle su 5

Very impressive from start to finish

Very impressive from start to finish. Price was right, customer service 5 star, delivery service very professional and helpful. Always kept up to date with emails and texts. Well done 👍 and thank you.

31 ottobre 2025
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Risposta di South Downs Bikes

Thank you for the fantastic review! We're delighted to hear everything from the price to the delivery and communication hit the mark. We really appreciate your kind words :)

Valutata 5 stelle su 5

Limited edition dry robe.

I fell in love with the new multi coloured dry robe. The dry robe company had run out of stock and as they were a limited edition they suggested I check their outlets. I managed to find one in my size at Southdown bikes. I ordered online and they were £10 cheaper than Dryrobe company with free postage!! I am extremely happy. Great customer service too.

10 settembre 2025
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Risposta di South Downs Bikes

Thank you for the lovely review! We’re so glad you managed to find your limited-edition Dryrobe with us. Enjoy your new robe and thanks again for choosing South Down Bikes :)

Valutata 5 stelle su 5

I ordered a part off of their website

I ordered a part off of their website, after speaking to a helpful member of staff. It was dispatched the same day, and arrived a day earlier than expected! I couldn't ask for better service.

21 ottobre 2025
Non scritta su invito
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Risposta di South Downs Bikes

Thanks so much for your kind words! Great to hear our team could help and that your order arrived ahead of schedule. We really appreciate your support and hope to see you again soon.

Valutata 5 stelle su 5

Ordered Saturday night

Ordered Saturday night, maiden cycle Monday evening. Fantastic price for an excellent bike, delivered to my door ready-to-ride by a friendly and informative person who could provide a tutorial.

2 novembre 2025
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Risposta di South Downs Bikes

Thank you for the fantastic review! We're really pleased to hear your bike arrived ready to ride and that our setup and handover were helpful. Great to know you were out on your maiden ride so soon – enjoy the miles, and we’re here if you need anything along the way :)

Valutata 1 stelle su 5

NEVER USE SOUTH DOWNS BIKES

NEVER USE SOUTH DOWNS BIKES! As a seasoned rider I have used many bike companies over the years but this one should not be allowed to trade. I ordered a Levo remote from them online. They put the incorrect delivery address which unknowing to me meant it arrived at my neighbour who returned the parcel to sender. Over a period of a month and countless attempts to get this corrected and a new one issued or refunded the manager ceased correspondence. Terrible customer service and now I am out of pocket ans still need the part. AVOID AVOID AVOID this company.

2 ottobre 2025
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Risposta di South Downs Bikes

We’re sorry to hear you felt disappointed with your experience. To clarify the situation: when you informed us that the original delivery had gone to your neighbour, we immediately offered to send out a replacement while the first parcel was still with them. You later advised us that the original item had been returned to us, and as soon as it arrived back on 3rd October, we issued a full refund that same day.

We appreciate that this was a frustrating situation, but we did work to resolve it as quickly as possible once the item was returned. If you still require the part, we’re more than happy to assist in finding an alternative or checking availability again.

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