Sofia was really helpful and rapidly resolved the query re my order. She also sent me email confirmation as I requested. Quite excellent. She was 5 star. The only reason this is not 5 star overall... Leggi di più
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Actual human beings answer the phone!! Very helpful and friendly, I adore Sosander clothes, fantastic quality, beautiful styles and affordable. I was really pleased to get a gorgeous trouser suit 40%... Leggi di più
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Contacted Sosander by email as hadn't received email confirmation of order. Faye contacted me to explain the order had gone through via an older email address that I don't use. She explained what had... Leggi di più
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Firstly I have loved my dresses. I have purchased from Sosandar, as it’s difficult not knowing sometimes which size I have ordered two sizes to see which one fits the best. Obviously upon returning on... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Informazioni di contatto
Water Lane 40, SK9, Wilmslow, Regno Unito
- customerservice@sosandar.com
- www.sosandar.com
4,6
Eccellente
2340 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Gift Card
I asked for my gift card expiry date to extended because unfortunately the date had expired by two months and Annie replied to my e-mail very promptly and extended my card by 28days which is very much appreciated so that I can know place my order.
Thank you again Sosandar.
8 aprile 2026
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Risposta di Sosandar
Hi Christine,
Thank you so much for your lovely 5-star review!
We’re really glad you got in touch with us, and it’s great to hear that Annie was able to respond promptly and help extend your gift card so you could place your order.
We truly appreciate your kind words and your support. We hope you enjoy your purchase, and if there’s anything else we can help with, please don’t hesitate to reach out.
Thank you again for choosing Sosandar!
Team Sosandar x
Good Customer Care
Customer Service were very good, dealing with an issue promptly. Sofia in Customer Care was very helpful.
8 aprile 2026
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Risposta di Sosandar
Hello,
hank you so much for your 5-star review!
We’re really pleased to hear that your issue was handled promptly and that you had a positive experience with our Customer Care team. We’ll be sure to pass your kind feedback on to Sofia—she’ll be delighted to hear it.
We truly appreciate your support and are always here if you need anything further!
Team Sosandar x
Annie was great
Annie was great. Really friendly and helpful and quickly identified the problem and gave me a refund. I love the clothes and the customer service is second to none
7 aprile 2026
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Risposta di Sosandar
Hello
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Annie was able to quickly identify the issue and resolve it for you. It’s great to know you found her friendly and helpful — we’ll be sure to pass on your kind words to her.
We’re also so pleased to hear you love our clothes and feel our customer service is second to none — that truly means a lot to us.
Team Sosandar xx
Annie was extremely helpful
Annie at the Marlow branch was very helpful when I wanted to return goods ordered online.
7 aprile 2026
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Risposta di Sosandar
Hi Viv
Thank you so much for your lovely review ⭐
We’re delighted to hear that Annie at our Marlow branch was so helpful in assisting with your return. We’ll be sure to pass on your kind words to her.
Thank you again for your support.
Team Sosandar xx
Faye was very helpful regarding my…
Faye was very helpful regarding my enquiry and the issue was resolved very efficiently! Amanda
6 aprile 2026
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Risposta di Sosandar
Hi Amanda,
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to help with your enquiry and resolve everything so efficiently. We’ll be sure to pass on your kind words to her.
Thanks again for your support!
Team Sosandar xx
Risposta di Sosandar
Hi
Thank you so much for your lovely review ⭐
We’re delighted to hear that Annie provided excellent customer service — we’ll be sure to pass on your kind words to her!
Team Sosandar xx
I had an issue with some sandals I had…
I had an issue with some sandals I had ordered Annie quickly resolved this .
7 aprile 2026
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Risposta di Sosandar
Hi Kay
Thank you so much for taking the time to leave your lovely review ⭐
We’re delighted to hear that Annie was able to quickly resolve the issue with your sandals. We’ll be sure to pass on your kind words to her.
Team Sosandar xx
Many thanks to Sofia for the prompt…
Many thanks to Sofia for the prompt response and swift payment. I sent an email in the morning, and an hour later, I received a response from Sofia, who apologized for the delay in processing the refund. The refund was credited to my account immediately. I greatly appreciate the excellent customer service and highly recommend Sosandar's customer support team.
7 aprile 2026
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Risposta di Sosandar
Hi Larisa
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Sofia was able to respond so quickly and get your refund processed straight away. We’ll be sure to pass on your kind words to her — she’ll be so pleased!
It means a lot to know you’d highly recommend our customer support team. Thank you again for your support.
Team Sosandar xx
Fantastic service!
Sofia in your Customer Support Department was just lovely. Professional, efficient and friendly sorting my issue out as we spoke 👌
7 aprile 2026
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Risposta di Sosandar
Hi Patricia
Thank you so much for your fantastic review ⭐✨
We’re delighted to hear that Sofia was able to resolve your issue so efficiently while you were on the call. It’s wonderful to know you found her professional and friendly — we’ll be sure to pass on your kind words to her.
Thanks again for your support!
Team Sosandar xx
Love Sosandar!
Love Sosandar - been shopping with them for a few years now. Quality clothes, great prices and fantastic customer service.
Just recently had an issue and Sofia was fantastic helping to resolve. All round lovely company.
7 aprile 2026
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Risposta di Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear you’ve been shopping with us for a few years and love our clothing, pricing and customer service — that truly means a lot to us.
It’s also lovely to know Sofia was able to help resolve your recent issue. We’ll be sure to pass on your kind words to her.
Thank you again for your continued support!
Team Sosandar xx
Fantastic customer service
I tried to order a jacket online on a bank holiday. I couldn't get the discount code to work so emailed Sosandar not expecting a reply on the day. Within 5 minutes I had a very cheerful and helpful e-mail from Charlie giving me the discount code, which I used. I then managed to put the wrong postcode in for delivery of my item and had to e-mail Charlie again. Again they replied within minutes and resolved the issue. On both occasions I felt like nothing was too much trouble and I thought the customer service was fantastic, especially given that it was a bank holiday.
6 aprile 2026
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Risposta di Sosandar
Hi Helen
Thank you so much for taking the time to write your wonderful review ⭐✨
We’re delighted to hear that Charlie was able to help you so quickly — especially on a bank holiday! It’s great to know both your discount code and delivery details were sorted without any hassle.
We love hearing that you felt nothing was too much trouble, as that’s exactly the level of service we strive to provide. We’ll be sure to pass on your kind words to Charlie — they’ll be so pleased to hear them.
Thank you again for your support!
Team Sosandar xx
Let op: retourkosten!
Let op: retourkosten!
Op de levering zelf valt niets aan te merken. Ik had een jurkje besteld, maar toen ik het ontving, bleek de pasvorm anders dan verwacht. De kwaliteit is wel goed.
Het aanmaken van een retourlabel lukte in eerste instantie niet, maar na een bericht kreeg ik snel reactie en kon ik het alsnog regelen. Echter… let op: de retourkosten bedragen €20. Dit heb ik zelf nog nooit meegemaakt en vind ik erg hoog.
Dit heb ik ook per mail aangegeven. Voor mij is dit een reden om hier niet meer te bestellen. Daarom geef ik één ster.
7 aprile 2026
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Risposta di Sosandar
Hi Alicia
So sorry to hear you are so disappointed with the returning costs.
It was kind of you to say the quality of our clothing is so good and that we do connect and email . But unfortunately we are a UK based company and do try to show all details on our help pages and it is the cost currently for a return from Germany to the UK is 20 euro .
Many thanks for your feedback it will be reviewed within the wider business .
Kindest regards
Team Sosandar x
Amazing clothes and excellent customer service
I have used this company many times, the clothes are fab and very good quality. I have always experienced excellent customer service.
I recently sent an email with an enquiry and within hours I had a reply off Charlie, who answered my question straight away. Thank you again, excellent products and customer service from Charlie.
6 aprile 2026
Non scritta su invito
Risposta di Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear you’ve had such consistently positive experiences with both our clothing and customer service. It’s great to know Charlie was able to respond so quickly and answer your query straight away — we’ll be sure to pass on your kind words to her.
Thank you again for your continued support — it really means a lot to us.
Team Sosandar xx
I needed to get in touch with Sosander…
I needed to get in touch with Sosander with 2 questions I had to ask about. The reply was quick and very helpful on both questions. By a lovely lady called Faye. Very good customer service. I have also rang them in the past and a quick response.
2 aprile 2026
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Risposta di Sosandar
Hello Miss Bailey
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to answer both your questions quickly and helpfully. It’s also great to know you’ve had positive experiences when calling us too — that really means a lot.
We’ll be sure to pass on your kind words to Faye. Thank you again for your support!
Team Sosandar xx
Great customer service
Great customer service from Faye with regards to a return.
Rectified very quickly, top class service.
6 aprile 2026
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Risposta di Sosandar
Hello
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to resolve your return quickly and provide such top class service. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
Amazing customer service
I needed to return an item and did not have my order number. I contacted customer service and got an instant response from Sofia who sent me the number and link to the returns page.
Excellent customer service, cannot fault and special thanks to Sofia.
4 aprile 2026
Non scritta su invito
Risposta di Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Sofia was able to respond instantly and get everything you needed to complete your return. We’ll be sure to pass on your special thanks to her — she’ll be so pleased!
It means a lot to know you can’t fault our service. Thank you again for your support.
Team Sosandar xx
Fantastic customer service
Fast efficient replies to my questions. Charlie quickly sorted out my return and sent a QR code. If only other companies had such a fantastic customer service team. Well done Charlie and Sosander.
2 aprile 2026
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Risposta di Sosandar
Hi Lynn
Thank you so much for your fantastic review ⭐✨
We’re delighted to hear that Charlie was able to sort your return so quickly and provide the QR code for you. We’ll be sure to pass on your kind words — she’ll be so pleased!
It really means a lot to hear such positive feedback about our team — thank you for your support.
Team Sosandar xx
Excellent customer service
Excellent customer service. Sofia was extremely helpful
3 aprile 2026
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Risposta di Sosandar
Hi Claire
Thank you so much for your lovely review ⭐
We’re delighted to hear you received excellent customer service and that Sofia was so helpful. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
I had an issue with a discount code…
I had an issue with a discount code that I had received not working- Sofia sent me another code very quickly and I was able to process my order for yet more clothes that I don’t ‘need’, but love 🥰
1 aprile 2026
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Risposta di Sosandar
Hi Anne
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Sofia was able to quickly sort a new discount code for you so you could place your order — and we completely understand those “don’t need but love” purchases 🥰!
We’ll be sure to pass on your kind words to Sofia. Thank you again for your support!
Team Sosandar xx
Great service.
Been buying from Sosandar now for several years. Their clothes just seem to suit me and are always of a good quality and excellent fit. Recently I needed to get in touch with the customer services team prior to making my latest order. I was dealt with Faye from the Sosandar team. She resolved my query very efficiently so I could buy yet more lovely clothes ( that I don’t really need 🤭!)
1 aprile 2026
Non scritta su invito
Risposta di Sosandar
Hi felicity
Thank you so much for your lovely review ⭐✨
We’re delighted to hear you’ve been enjoying our clothing for so many years and that you find the quality and fit just right — that really means a lot to us.
It’s also wonderful to know Faye was able to help with your query so you could place your latest order (we completely understand about those “don’t really need” purchases 🤭!). We’ll be sure to pass on your kind words to her.
Thanks again for your continued support!
Team Sosandar xx
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