Sosandar always offers amazing quality, well-cut, stylish clothes. Unusually, there was a glitch with my last order. However, Sofia in customer services did an amazing job at resolving the issue promp... Leggi di più
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Sofia was really helpful and rapidly resolved the query re my order. She also sent me email confirmation as I requested. Quite excellent. She was 5 star. The only reason this is not 5 star overall... Leggi di più
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Actual human beings answer the phone!! Very helpful and friendly, I adore Sosander clothes, fantastic quality, beautiful styles and affordable. I was really pleased to get a gorgeous trouser suit 40%... Leggi di più
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Contacted Sosander by email as hadn't received email confirmation of order. Faye contacted me to explain the order had gone through via an older email address that I don't use. She explained what had... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Informazioni di contatto
Water Lane 40, SK9, Wilmslow, Regno Unito
- customerservice@sosandar.com
- www.sosandar.com
4,6
Eccellente
2342 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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I had an issue with a discount code…
I had an issue with a discount code that I had received not working- Sofia sent me another code very quickly and I was able to process my order for yet more clothes that I don’t ‘need’, but love 🥰
1 aprile 2026
Non scritta su invito
Risposta di Sosandar
Hi Anne
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Sofia was able to quickly sort a new discount code for you so you could place your order — and we completely understand those “don’t need but love” purchases 🥰!
We’ll be sure to pass on your kind words to Sofia. Thank you again for your support!
Team Sosandar xx
Great service.
Been buying from Sosandar now for several years. Their clothes just seem to suit me and are always of a good quality and excellent fit. Recently I needed to get in touch with the customer services team prior to making my latest order. I was dealt with Faye from the Sosandar team. She resolved my query very efficiently so I could buy yet more lovely clothes ( that I don’t really need 🤭!)
1 aprile 2026
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Risposta di Sosandar
Hi felicity
Thank you so much for your lovely review ⭐✨
We’re delighted to hear you’ve been enjoying our clothing for so many years and that you find the quality and fit just right — that really means a lot to us.
It’s also wonderful to know Faye was able to help with your query so you could place your latest order (we completely understand about those “don’t really need” purchases 🤭!). We’ll be sure to pass on your kind words to her.
Thanks again for your continued support!
Team Sosandar xx
Annie was great and very helpful Many…
Annie was great and very helpful Many thanks !
2 aprile 2026
Non scritta su invito
Risposta di Sosandar
Hello
Thank you so much for your lovely review ⭐
We’re delighted to hear Annie was so helpful — we’ll be sure to pass on your kind words to her!
Team Sosandar xx
Sophia was brilliant when I called…
Sophia was brilliant when I called Sosander because I couldn't download the returns form. She e mailed me a copy straight away. Excellent customer service. Thank you.
2 aprile 2026
Non scritta su invito
Risposta di Sosandar
Hi Michaela
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Sophia was able to help you quickly by sending the returns form straight away. It’s great to know you received such excellent service — we’ll be sure to pass on your kind words to her.
Thank you again for your support!
Team Sosandar xx
The young lady was extremely helpful
2 aprile 2026
Non scritta su invito
Risposta di Sosandar
Hi Carol
Thank you for your lovely review ⭐
We’re delighted to hear you found our team member so helpful — we’ll be sure to pass on your kind feedback.
Team Sosandar xx
I faux dress I'd ordered
I faux dress I'd ordered, was extremely creased where it had been packaged, nothing I'd tried had been effective. Faye advised to get garment professionally steamed, this resulted in a near perfect dress.
Very polite and helpful on phone, a few emails answered promptly, and partial refund to reimburse me for cost of steaming and inconvenience. I'm well impressed. Thank you 😊
27 marzo 2026
Non scritta su invito
Risposta di Sosandar
HI Trudy x
Thank you so much for your lovely review ⭐😊
We’re sorry to hear your dress arrived heavily creased, but we’re really pleased Faye was able to help and find a solution that worked for you. It’s great to know the steaming made such a difference and that everything was resolved to your satisfaction.
We’ll be sure to pass on your kind words to Faye — she’ll be delighted! Thank you again for your support.
Team Sosandar xx
Wonderful Customer Service / Faye :)
Thank you so much for the lovely conversation and for helping me resolve my issue so efficiently. I truly appreciate your polite, kind, and highly professional approach throughout the entire process.
I wholeheartedly recommend Sosandar and especially you, Faye! :)
Thank you again!
1 aprile 2026
Non scritta su invito
Risposta di Sosandar
Hello Ellie
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Faye was able to help you so efficiently and that you had such a positive experience. Your kind words about her polite, kind and professional approach will mean so much — we’ll be sure to pass them on to her.
It’s fantastic to hear you’d recommend Sosandar, and especially Faye — thank you for your support!
Team Sosandar xx
Annie is customer service was so…
Annie is customer service was so helpful, I had a tiny problem and had to message, Annie helped me fast and professionally. Makes a change to see good customer service from a company!
1 aprile 2026
Non scritta su invito
Risposta di Sosandar
Hi Lisa
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Annie was able to help you quickly and professionally — even with a small issue, we always want to make things as easy as possible.
It’s wonderful to know our service stood out to you — we’ll be sure to pass on your kind words to Annie!
Team Sosandar xx
I recently purchased a Navy Blue Jersey Dress for Work
I recently purchased a Sosandar Navy Blue Jersey Dress for work and was genuinely impressed by the quality, which exceeded my expectations for the price. The design is stylish and elegant, yet perfectly simple, and the fit was spot on. The colour was also exactly as pictured online.
The initial service and delivery was very prompt. I did return a few other items from my order; while the quality was great, they just weren’t for me. The refund took about 11 days to come through, and this was after having to send a quick prompt to customer service to check on the progress.
Aside from that slight delay, I’m delighted with my new dress and would definitely shop here again.
19 marzo 2026
Non scritta su invito
Risposta di Sosandar
Hi Rachel
Thank you so much for your thoughtful review ⭐
We’re delighted to hear how much you love your navy jersey dress — it’s wonderful to know the quality, fit and colour all met your expectations.
We’re also pleased your order arrived promptly, although we’re sorry there was a slight delay with your refund on the returned items. We appreciate your patience and your feedback, as it helps us continue to improve.
It’s great to hear you’d shop with us again — thank you for your support!
Team Sosandar xx
Excellent customer experience with Faye
Excellent customer experience with Faye
Its so easy to order and return items
1 aprile 2026
Non scritta su invito
Risposta di Sosandar
Hi Julie
Thank you so much for your lovely review ⭐
We’re delighted to hear you had an excellent experience with Faye and that you find ordering and returns so easy. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
Beautifully made dresses.
I have now recently bought two dresses from Sosander. The first one was at Christmas and the second one just a couple of days ago. They are beautifully made and fit to size. They are expensive but worth every penny. I had a query about the second dress I bought so got in touch with Sosander. My question was dealt with efficiently & promptly by Faye to a very satisfactory result. I wish all companies would be this efficient!
20 marzo 2026
Non scritta su invito
Risposta di Sosandar
Hello Theresa
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear how much you love your dresses and that you find them beautifully made and true to size — that means so much to us.
It’s also lovely to know that Faye was able to help with your query so efficiently and promptly. We’ll be sure to pass on your kind words to her.
Thank you again for your support and recommendation — it truly means a lot to us.
Team Sosandar xx
Excellent company
I have used Sosander on a few occasions. Sometimes the items I have ordered have not been suitable. Their customer service is second to none. Swift reply to my emails and easy returns. Their clothes are always good quality and I would highly recommend them. I really wish one of their shops was nearer to where I live.
31 marzo 2026
Non scritta su invito
Risposta di Sosandar
Hi Suzanne
Thank you so much for your lovely review ⭐✨
We’re delighted to hear you’ve had such positive experiences with both our clothing and customer service. It’s great to know you find our returns process easy and our team responsive — that means a lot to us.
We also love hearing that you’d like a store closer to you — we’ll certainly pass that on!
Thank you again for your recommendation and continued support.
Team Sosandar xx
Customer Services
When placing an order on the website i msde a typo on the email address do had no fonfirmation of my order. I contacted Customer Services and Faye was extremely helpful and remedied my mistake
30 marzo 2026
Non scritta su invito
Risposta di Sosandar
Hi Maddy
Thank you so much for your lovely review ⭐
We’re really pleased to hear that Faye was able to quickly help correct the email address and get everything sorted for you. We’ll be sure to pass on your kind words to her.
Thanks again for taking the time to share your experience.
Team Sosandar xx
Wonderful Customer Service
The Agent - Faye - answered my call very quickly and was charming and helpful. My problem was solved in minutes. Thank you.
30 marzo 2026
Non scritta su invito
Risposta di Sosandar
Hi
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Faye answered your call so quickly and was able to resolve your issue in minutes. We’ll be sure to pass on your kind words to her — she’ll be so pleased!
Thanks again for your support.
Team Sosandar xx
Prompt and helpful
I had difficulty using a gift card and emailed.
Charlie sent me another code and that solved the problem. Very prompt and helpful service. I wouldn’t hesitate recommending Sosandar to friends.
30 marzo 2026
Non scritta su invito
Risposta di Sosandar
Hi Alison
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Charlie was able to quickly resolve the issue with your gift card and get everything sorted for you. We’ll be sure to pass on your kind words to him.
It means a lot that you’d recommend us to your friends — thank you for your support!
Team Sosandar xx
Excellent customer service
I needed to return two items and replace them with the short version but as they don’t directly swap, you need to get a refund and then generate a new order. This meant I would lose the 20% discount. I called and spoke to Annie who said she would honour the discounted price by taking the order over the phone. Excellent customer service.
27 marzo 2026
Non scritta su invito
Risposta di Sosandar
Hi Sue
Thank you so much for your lovely review ⭐
We’re really pleased Annie was able to step in and ensure you didn’t miss out on your discount while arranging your new order. That’s exactly the kind of service we strive to provide.
We’ll be sure to pass on your kind words to her — she’ll be delighted to hear them!
Team Sosandar xx
Great customer service
Annie was really helpful in answering my query about the measurements of a particular item of clothing. She replied promptly, told me she was referring my query to the garment tram and passed on their response the next day. Excellent!
24 marzo 2026
Non scritta su invito
Risposta di Sosandar
Hi Debra
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Annie was able to help with your query and keep you updated while checking with our garment team. Providing clear and helpful information is so important, so it’s great to know this made a difference.
We’ll be sure to pass on your kind words to Annie. Thanks again for sharing your experience!
Team Sosandar xx
I spoke with Faye on email regarding a…
I spoke with Faye on email regarding a missing item from the order I had just received, although the email said they would respond within 48hrs, I had an email from Faye in less than an hour informing me that she had taken ownership of my issue and she had dealt with it promptly. Faye had already arranged for me to have a replacement on next day delivery which is amazing. I would just like to say a big thank you to Faye, I worked in customer service for over 40years and prided myself on my skills at putting the customer first whilst being mindful of company rules and I can see that Faye has very similar work ethics to me, well done Faye and well done Sosander for great staff.
27 marzo 2026
Non scritta su invito
Risposta di Sosandar
Hello
Thank you so much for your wonderful and thoughtful review ⭐✨
We’re really sorry to hear about the missing item, but we’re absolutely delighted that Faye was able to step in so quickly, take ownership and arrange a replacement for you on next day delivery.
Your kind words, especially given your extensive experience in customer service, truly mean a lot to us. We’ll be sure to pass your feedback on to Faye — she’ll be incredibly proud to hear it.
Thank you again for your support and for recognising the care our team puts into helping our customers.
Team Sosandar xx
Faulty Jacket replaced with no fuss
I recently had to return a jacket to Sosandar as the dye had run during washing. This is very unusual for their products. I dealt with a lovely lady named Sofia who arranged for the faulty jacket to be sent back to Sosandar and now a replacement is on its way out to me. Fabulous customer service from Sofia!
27 marzo 2026
Non scritta su invito
Risposta di Sosandar
Hi Rachel
Thank you so much for your lovely review ⭐✨
We’re sorry to hear about the issue with your jacket, as that’s certainly not the standard we aim for, but we’re delighted Sofia was able to arrange everything smoothly and get a replacement on its way to you.
We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them!
Thank you again for your support.
Team Sosandar xx
Annie was very helpful with my refund…
Annie was very helpful with my refund and very efficient. Thank you Annie
27 marzo 2026
Non scritta su invito
Risposta di Sosandar
Hi Caroline
Thank you so much for your lovely review ⭐
We’re delighted to hear that Annie was able to help with your refund quickly and efficiently. We’ll be sure to pass on your kind words to her.
Team Sosandar xx
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