As well as LS personal shopper an absolute disappointing customer service. Pit prices and stock for shows ob the page and get loney for that, keep your money for several business days and then cancel... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Few times in my life have I been so pleased with the service of an online business. Ordered a pair of shoes for my wife on Wednesday evening, received shipping confirmation on Thursday afternoon a... Leggi di più
I purchased two pairs of Nike Dunks and they both arrived just 3 days after ordering. I was very impressed with how quickly they were dispatched and delivered. The communication was great throughout t... Leggi di più
Could not fault the service and product received by Sole Scene. I ordered for my husband over the Christmas period and received the trainers within the week. My parcel was delivered to a nearby safe... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Providing customers with rare, exclusive and sold-out trainers.
Informazioni di contatto
Regno Unito
- info@solescene.com
- www.solescene.com
3,7
Nella media
53 recensioni
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All started off good
All started off good. Placed my order and payed with Clearpay. The following day I hadn't received a confirmation email so messaged asking when it would be dispatched etc. Ollie himself emailed back saying my order had been cancelled Because my transaction was fraudulent on my end and basically accused me of being a thief. Still a little gobsmacked actually. Anyone that’s ever used Clearpay will know how secure it is. Face id, password, texts a code and requires my bank details to match shipping and billing.
Later that day I noticed the trainers I purchased that had every size in stock was removed from the website. So either this company’s fraudulent or they just list stuff in stock when it’s not and accused there customers of being thief’s instead of just being honest. Ollies now refusing to reply when a simple apology would just be nice. Classy Ollie, really classy
7 gennaio 2022
Non scritta su invito
Risposta di The Sole Scene
Hi Dale,
Thanks for taking the time to share feedback.
As previously mentioned to you via email, we cannot categorically say that any order is fraudulent or legitimate. When orders are placed on our website, our third-party fraud screening partner informs us whether an order has a high, medium or low risk of fraud. Unfortunately, your order was flagged as a potential high risk of fraud. In these circumstances, we have a duty to refund the order in the best interests of a potential victim who could have had their account hacked. Whilst I appreciate that occasionally an order could be flagged incorrectly, in which case we extend our apologies, we are simply unable to take any risks.
In regards to the product you purchased now being unavailable; we only had a very small number of that particular model in stock. Given that we are currently running a promotion, items are selling extremely fast.
I'd like to take this opportunity to once again apologise if your order was incorrectly flagged as potentially fraudulent. Should the item you ordered come back into stock, you will be notified via email and the current promotional price will be honoured should you wish to purchase.
Best,
Ollie
Totally let down by this seller
Totally let down by this seller, ordered on Sunday no communication until Thursday only to be told that they don’t have the items and have refunded my money.
Well that hasn’t happened, no money has been refunded and have had to email them and asking what is happening, if the money is not put back I will be notifying the appropriate authorities.
NOT GOOD.
VERY DISAPPOINTING.
10 dicembre 2021
Non scritta su invito
Risposta di The Sole Scene
Hi Tim,
Thanks for taking the time to provide feedback.
I apologise for the inconvenience this has caused. I understand this is not favourable, especially at this time of year. Although we endeavour to keep them to a minimum, unfortunately, due to the unprecedented demand that we see over Christmas, stocking errors can occasionally occur.
In regards to the refund; as the email sent to you yesterday states, the refund was processed immediately however, this is not an instant process and it can take a number of days to show back into your account. Generally, we ask to allow 3-4 working days for funds to show.
In the cancellation email initially sent to you, you were provided with a voucher code for future use on our website as an acknowledgement of the inconvenience caused by the cancellation of your order. I hope this goes some way to to apologise for any trouble caused.
Best,
Ollie
Most are always worried when dealing…
Most are always worried when dealing with an unknown site, especially advertising a product that is difficult to obtain. However this purchase was easy, communication was punctual and goods arrived the very next day. What more can you ask for.
3 dicembre 2021
Non scritta su invito
So so amazing…
Most amazing company I’ve ever brought from. Amazing delivery and communication. Couldn’t be happier
7 luglio 2021
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Best Service Ever 👏👏👏👏
I have been after some Jordan 1 for my daughter form months without success, I was watching TV on Thursday evening and a piece came on about the The Sole Scene, I looked online purchased the Jordan’s she liked and they have arrived via DHL on Saturday Morning 👏👏👏 fantastic service and would certainly recommend obviously you pay a premium to get hold of these goods but if you’re willing to pay these are the guys to use.
20 marzo 2021
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Fantastic service would definitely…
Fantastic service would definitely recommend and will definitely buy again! Ordered a pair of trainers but they where too small, but the sole scene was happy to help, sent them back and got a new pair a day later! Brilliant service would recommend to anyone.
5 marzo 2021
Non scritta su invito
I received the Jordan’s today which I…
I received the Jordan’s today which I ordered yesterday.I’m so pleased with it .The customer service is amazing and delivery came so quick .Can’t thank Ollie enough.Couldn’t fault it at all definitely recommend.
5 febbraio 2021
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Yeezy zyon
Bought the Yeezy zyon yesterday and came this morning!
Absolutely amazing delivery and had nearly every size which most sites dont!
Best about!
Ollie is the one of the nicest people about!
2 febbraio 2021
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Great Customer Service and Quick Delivery
Ordered a pair of Jordan 1's recently. Really well packaged and came really quickly. Price is well worth the service provided by The Sole Scene, I have recommended to several friends looking for new shoes.
23 gennaio 2021
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Great service.
Great service. I ordered yeezy breds, box packaging was immaculate. Ordered on a friday and they came tuesday which was great sp close to Christmas. Will definitely buy from again.
29 dicembre 2020
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Unreal service
Shoes arrived next day at a busy time of year, Ollie also answered every question I had, great site will order again. 5🌟
20 dicembre 2020
Non scritta su invito
Faultless 10/10
I ordered the yeezy 350 Bred, was a bit sceptical about ordering incase it was a scam or not authentic products. But absolutely amazing service couldn’t fault it ordered on the Friday arrived Tuesday. Communication was spot on WhatsApp, almost instant replies Ollie is a very nice guy and is happy to help. Would recommend him to anyone wanting to find shoes where you can’t find anywhere else. I will definitely be using again faultless a 10/10 from me!
16 dicembre 2020
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Great communication & super fast delivery
I ordered my shoes on a Sunday and I sent a WhatsApp message asking about delivery and I got a quick response.
My Yeezy Boost 350’s arrived on a Tuesday.
Thank you so much xxx
8 dicembre 2020
Non scritta su invito
10/10 company
Bought a pair of Yeezy 350 boost - desert sage. Great prices and even better service. Will be shopping again soon. Thanks a lot!
16 novembre 2020
Non scritta su invito
Very fast support, communication could improve slightly, product is authentic
Very fast support. However only 2 stars because when I ordered I asked when the product will be dispatched and I was told Monday, so on Monday I was refreshing the order page every hour waiting, I messaged again at 3pm on the Monday and ask if it’s still being dispatched today and I was told all orders are being processed on that day. Nothing changed with my order so I don’t know what they mean by processed but when I ask when it’s being dispatched and I get told Monday then I expect it to be dispatched that day. I then cancelled my order. So my experience is just with ordering and support.
Support 7/10 - 3 marks lost because they told me it would be dispatched on Monday and it wasn’t, 7 marks for quick speedy replies.
Ordering 2/10 - they even made a post on Facebook saying ready to ship, but it’s not true.
So no review about the product as I cancelled my order. If I ever order again then I’ll update my review.
Edit: decided to place another order, support is always very quick, order arrived the day after placing, good authentic product
Overall:
Communication 7/10 : I don’t give it 10/10 as they don’t seem to respond to emails, but if you message them on WhatsApp it’s 10/10 fast support l.
Delivery : 10/10 fast and secure
Product 10/10: I bought the Yeezy Zyon, I was unsure if they would be authentic but they definitely are.
There was some bad stitching and glue on the product but that’s not the fault of solescene it’s just bad Adidas quality control unfortunately. I’m a size 9.5 usually but 10 in ultraboosts, I ordered 10.5 for the Yeezy Zyon and they are still a little tight so I recommend ordering half a size of full size up.
If you come across this website and you are unsure whether to order then I 100% recommend them and I will purchase again.
20 luglio 2020
Non scritta su invito
Excellent experience from SoleScene
Excellent experience from SoleScene - Ollie. She is very friendly and she responds fast. Very true to her words and ultimately 100% authentic shoes! I’m sure you’ll be very satisfied when you purchase from them!
17 aprile 2020
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I’m very satisfied!
Very fast and good communication!
I’m very satisfied and I would recommend!
3 novembre 2019
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Fast and quality service ordered some…
Fast and quality service ordered some yeezys and arrived 2 days later!
27 ottobre 2019
Non scritta su invito
Great Service, Great price
Shoes were shipped straight away, no issues
27 ottobre 2019
Non scritta su invito
Friendly and great service
Friendly and great service! Found exactly what I was looking for. I would recommend this to everyone!!!
Thanks again!
25 ottobre 2019
Non scritta su invito
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