SoftMoc Shoes Recensioni 309

I returned an item that I did want any longer. It was payed for then they said that they never received it! So now they have the item and my money!!! Called several times and they never return my calls!!! DO NOT BUY from them!!!!!!!!

Would give no stars if I could. Never buy from this company online. Order stated would be delivered Nov 30. Two weeks now, and my order has not even been picked up by their courier from their warehouse. Can never get hold of customer service on the phone. Asked for a refund online as they still have my order, but no, I have to wait until it is delivered, God knows when that will be? They currently have my order and money and refuse to refund. Wish I'd read the comments before ordering, never again.

Soft Moc. Wow! I ordered some boots early November, was notified they were in. When I got there was told they were sent back. They were reordering. The boots were dirty? Got a call two days ago. My boots are ready for pickup. Great. Off I go to the mall again in these Covid times. When I get there. They get my boots. Then as I'm trying them on, they come and take them. They say I was refunded for these boots. I explain reorder. I also explain I got a phone call. She loses her cool with me? The customer. When I get home I check my Soft moc account. Sure enough there are two pairs on my account, and one is still awaiting pickup. I cancel my order. Now I'll need to check tomorrow if the refund went through. Can't believe the way I was treated over their screw up.

I bought a pair of boots, and the zippers start to open when I'm walking, they don't want to exchange me because apparently everything is fine... Really disappointed

We saw the boots my daughter wanted at the Deerfoot Meadows store but they didn't have her size. They then sent us across the city but when we arrived they didn't have the size either but kept saying it's ok if this isn't the right size because the lengths are the same. This size is just really wide to which I replied,...I wanted this size because my daughter has a narrow foot. They said we could order them online from the store so we did that and now it has been two weeks and no boots. I really wish I had read all these bad reviews first. ughhh.

Ordered burgundy combat boots by Steve Madden and I was so excited to receive them....they never showed after 3weeks of waiting! Delivery was local. SoftMoc customer service did absolutely NOTHING re my bad experience ordering online....and just offered a refund 🤨

I received a pair of soft moc Saginaw moccasins for my birthday. They were really cute and fit was perfect but within a week the leather on the top started to rip and the stitching came undone.

My daughter bought a pair of hunter boot liners from SoftMoc, Nanaimo location, for a new pair of Hunter boots. The salesman assured my daughter the size she needed was the size he gave her. She took them home excited to try them, found them far too big and bulky and didn't fit the boot properly. She didn't wear them out, just put them into her boot to see how they fit. And they did not fit. She tried to return them, or exchange for a proper size, in all the original packaging, respectfully and neatly packaged with receipt and she was told they don't accept returns or offer exchange on these. Terrible customer service. I see SoftMoc only accepts reviews from a person's own personal experiences; this is mine with my daughter.

I ordered boots online, when they came they looked different. I threw out the box, but have the packing slip. So i went into a store today to explain, even said i wasnt looking for a refund. I just want to exchange for more expensive boots which would be $100 more than the ones i bought. I was told flat out no because they needed the box to quarantine them. I work in retail and this is bull****. I wont be ordering or shopping in one of the stores again. All because of a box.

Buyers beware! They charge a fee if you purchase online and need to return it instore. I was charged $9. I can't believe that a company especially during these times would charge a fee for a return. It makes me never want to shop online or in store again. With most companies offering free shipping and free returns I would highly reconsider this old school policy. Charging $9 for an employee to put a box of shoes back on a shelf is absolutely ridiculous! I would also like to add as someone who has been a manager in retail for a very very long time. Train your teams to be more helpful. They should be trained on how to help the customer not be difficult and make the experience frustrating. I printed off my order information but was given a hard time saying that wasn't the right information they needed. I had to look for the original email that had been sent to me and that's totally fine bit it was the way it came across. It wasn't a helpful tone ot was almost a too bad so sad tone. I love your shoes but there are a ton of other retailers to buy shoes from and from reading your reviews as a company you should consider a new training program for your teams and a new policy for your customers. Times are hard right now...upsetting customers is a sure way to lose business!

Terrible customer service. They have changed their shipping policy to “most items”. My cart had over $200 and I was shipping to an address in a major city close to their distribution centre. I was told in order to receive free shipping I would need to pick up in store. So in order to save over $20 in shipping fees I would need to go in a mall during COVID. Terrible practices and the customer service representative was like a robot. Offered no solutions and just kept copying and pasting from their website. I’ve bought from Soft Moc for years. Will be looking for alternatives from now on.

Orederef a pair of new slides. They sent to wrong city and state. Ignored me for 10 days as if I scammed them . Would give 0 STARS 🌟 if option was available. Avoid them even on Amazon

I wouldn’t give them a 1 star. I’m standing there wanting to buy a pair of Birkenstock’s and a customer associate was standing there chatting with a friend. My husband who is with me leaves to go to the bathroom. 20 mins later when I am still standing there to buy the shoes. Nobody sees me and then I see an associate and ask for help. Tye associate says I am busy with another customer quite rudely. At that point I walk out. My husband goes back in the store to voice his disapproval.

I purchased a pair of blundstones on line March 28/29, 2020 right after Covid shut down started. I purchased them because they were on sale. Unfortunately they were too tight. I finally brought them back August 7 to exchange for a bigger size. I tried on a bigger size but they just didn’t fit me right. Told I can’t return them because I was past the return date. Didn’t seem to matter that we were in the middle of a pandemic, the stores were closed, I didn’t even think stores were doing returns initially, etc, etc. Not to mention not everyone is comfortable going into stores yet. They will give me a credit or exchange but I have to say I’m not interested in a credit as I never plan to shop here again. I have re-ordered a different size but may be stuck with an expensive pair of boots that I can’t wear. I’ve been a long time shopper at this store and am extremely disappointed in their customer service.

I have loved Softmoc for years and ordered many many pairs of shoes for myself and my husband. Recently, after enjoying free shipping, they have changed their policy with no explanation. If you go to their site it still says free shipping and returns on "most" items with no explanation of changes. I am now being charged almost 8 dollars for each pair I order ! 16 dollars to have 2 pairs of shoes shipped ? are you kidding ? I won't buy there again..I don't mind the shipping charges..but their sneaky sudden change makes me angry. They could at least be more clear about what is and isn't eligible for "free shipping" now.

30 minutes and holding on a chat that said usually responds in 1 minute. 5 minutes in to hold, someone comes on chat and says they will be right with me...and now 30 minutes and no one.... still waiting.... and they dont answer store phone and store phone number that is listed online doesnt give a store identification when voicemail comes on. Absolutely worst customer service ever.

Disappointing due to delay in shipping and failure to provide tracking information. This was the furthest thing from a seamless experience.

I ordered SoftMoc slippers from Amazon Canada in my size 6. The length was good, although a bit loose in the heels, but the width was too narrow and hurt my feet. I considered exchanging them for a size 7 but was afraid they would be too long and consequently even looser in the heels. So I requested to return them for a refund, which was granted. It was only then that I learned that my slippers had to shipped back to Softmoc at my expense, while the cost of shipping my slippers in exchange for a larger size would have been paid by SoftMoc. Unfortunately, this policy was not clearly displayed in Amazon's listing, and Amazon's link to the seller, SoftMoc, did not show the Seller's Profile (or at least I couldn't find it); had I found it, I would have seen SoftMoc's policy on returns and possibly not ordered the slippers. Instead I went ahead and ordered the slippers on the mistaken assumption that a reputable footwear retailer like SoftMoc would have a more flexible policy on returns given that buying footwear online can sometimes result in poor fits. I wrote asking to be reimbursed for the $20.80 I paid to ship them back but was advised: "Unfortunately, SoftMoc does not cover the costs of return shipping on Amazon at this time unless an exchange is being performed. While we would like to extend this courtesy to each customer, we are unable to accommodate that at this time."
Needless to say I am NOT a happy customer and will NOT be purchasing this brand of footwear online in future! Hopefully this review will help others make a more informed decision on whether to purchase this brand of slippers online.

I was worried after reading all the bad reviews ( after I ordered) but was pleasantly surprised.
Ordered on the 6th, shipping confirmation on the 7th and received them on the 9th.
Exactly what I ordered, correct size and in great shape !

I rarely leave reviews but I think this one is worth the hassle. After reading so many bad reviews (after I completed my purchase) I was scared that my order would not arrive, or arrive damaged or incomplete. To my surprise everything went perfectly. Both pairs of shoes arrived ok (condition, size, color, etc.) One pair was a day late but I received several updates via SMS. I'm very satisfied with the experience.