Sofas & Stuff Recensioni 5.214

We have had our sofa (purchased for £4,800) for a year now and it still is rock hard to sit on. It's awful and despite complaining, Sofas & Stuff refused to allow us to return it. Having tested the same design in store, we were mis-sold when the saleswoman recommended a different fabric to the one in-store, then when we complained about the firmness of the sofa, later said it was probably due to this different fabric (that she had recommended) and that it would 'soften up after a few weeks'. SO disappointed that we spent so much on a sofa only to now need to sell & buy a different brand, as it's the most uncomfortable sofa we've ever sat on.

Duane and Paul delivered our new sofa on Friday. They were very polite and professional.

We recently received our sofa here in Germany. What can we say? We are overwhelmed. It is such a beautiful piece of craftsmanship and has such a special charm. We immediately fell in love with the sofa, so did our two tomcats, which led to some discussions. :-)Sofas & Stuff : highly recommended!

Very good company to deal with. Paulo at the St.Albans branch was very friendly, helpful and patient . Great selection of styles and fabrics.
Delivery was earlier than forecast and the two delivery guys (Gary and Nic) were first class, very professional and friendly. Great service
Highly recommend Sofas & Stuff.

Our house is not the easiest to find or to deliver to, particularly with the lounge being on the first floor. Gary's driving skills negotiated all! He and colleague Jake did a great job carrying our large sofa up the stairs and installing. After placing our order with Helen (Bury St Edmunds store) - her help and advice was excellent - communications regarding delivery were seamless. All round great service!

Great service advised delivery would between 0700 and 0900 driver text me half hour before arrival and arrived on time. Nic and Gary were very professional bringing in the furniture unpacking and placing explaining stain procedures and contact details. All packaging remove . Great job.

My review is concerning order number SASM-ORD-HEN-1006134 which was placed 18th November 2022 at the Sofas & Stuff Henley Store. The sofa was delivered 1st February 2023 but was not quite as expected and contact was made with Sofas and Stuff using the “contact-us” chat room raising my concern. Arrangements were made by Sofas and Stuff for a HomeServe Furniture Repairs technician to visit and this took place Monday 6th February 2023.
Subsequent to this visit the sofa frame became increasingly apparent in the left armrest of the sofa, ie the frame could be felt through the left armrest. This is the area that the HomeServe technician worked on during the 6th February 2023 visit. A request was submitted by email to Sofas & Stuff Support 13th January 2024 requesting that a further technician's visit be arranged to determine if there was a problem with the frame or if the internal fabric of the armrest was disturbed during the 6th February 2023 visit. This technician's visit took place 25th January 2024. Although not stated at the time of the visit the technician reported subsequently that there was no existing fault with the sofa. The matter was not pursued further as my wife and I were on the cusp of relocating to Germany from Oxford.
My review is prompted by the email received Tue 20/01/2026 12:59 giving detail of the winter sale of Sofas & Stuff.

During the whole experience of choosing our furniture, there was no pressure or hard sell. The furniture sold itself! There was a very wide range of samples to choose from, and there was no rush. The delivery was made on date and time. Martin and Ross took utmost care bringing the furniture into our home. They removed their shoes without being asked. The furniture was placed exactly where we wanted it, and it looks fantastic. It is very comfortable too. This was proper old fashioned good service from start to finish. Thank you.

A big shout out to Estephania in the Bury St Edmunds branch. A fantastic experience from beginning to end. She really could not have done more.

Excellent service and the men who delivered the sofa were outstanding. Nick and Gary, they were very professional and skilled with excellent communication. A credit to the company. I hope they get a pay rise. It makes a huge difference to the customer experience to have such good people on the front end

Cannot thank Stephanie enough for her help, patience and guidance in helping us choose our new sofa, she has been wonderful! We spent a long time choosing, changed our minds mid way but absolutely love what we eventually decided on. It is perfect, exactly what we wanted in style, colour and comfort. I'm not sure we would have got there without Stephanie as there is so much choice and it's overwhelming but Stephanie worked hard to help us get there and we are very grateful. We love that it is British made and that we have gone for quality craftsmanship, it feels luxurious. Thank you so much to the team at Redbrick! Delivery was excellent too 👍

Very impressed with the excellent and attentive service from Sara and Sofa & Stuff, both in helping me choose a new sofa and ordering material. I can highly recommend this firm.

I purchased two expensive armchairs from this company and was extremely disappointed with the quality and transparency of the product. For the price point, I expected a high standard of craftsmanship, but the piping on both chairs was poorly joined and noticeably uneven. This is not what you expect from a premium purchase.

I also selected a mohair fabric, but at no point was I informed that this material can feel coarse or itchy. Had this been explained, I would have chosen differently. Clear guidance on fabric characteristics should be a basic part of the buying process, especially for items in this price range.

Overall, the combination of sub par finishing and lack of product information has left me feeling let down. I cannot recommend this company based on my experience and would urge future customers to ask very detailed questions before ordering.

Michael at he St Albans store is very professional but also friendly and welcoming
Nothing too much trouble
Delivery went smoothly- big thanks to team Dave & Jake
Clean tidy and polite
Would definitely buy here again and highly recommend

I was very cautious when choosing a company to buy a new sofa from. When I looked at the history of this company I could see their background was the manufacture of quality furniture - add to that a customer service experience at the Henley Branch that really makes you feel you are valued as a customer – something often lacking today – all the team at Henley were welcoming and very patient and extremely helpful – particularly Nick – I have no hesitation in recommending this company to anyone wishing to purchase a quality piece of furniture.

The staff in the Bishops Stortford showroom were excellent, both in their knowledge of the subject matter and were happy to take the time to ensure that we were happy with what we chose. Style of furniture, fabrics and details could all be tailored to our requirements.
Nathan and Nic, who carried out the delivery, were punctual, polite, professional in their assembly of our sofa and tidied up afterwards.
Minor administrative issues were dealt with quickly and professionally.
S&S are not the cheapest place to buy a new sofa, but they must be one of the best. We would wholeheartedly recommend them as the place to go.

Nicole was very helpful, patient and knowledgeable.

Tentative 5stars so far as not yet arrived. Wanted to leave a quick review to say how patient, lovely and helpful Sarah was in Edinburgh in narrowing down 100shades of indecision, helping match in existing curtains and cushions. Can't wait for the arrival of my first new sofa in 20years!

Absolutely delighted with my lovely, quality, sofa from Sofas and Stuff, and was so impressed with the excellent service I received. Suzanne guided and helped me through all stages from sizing, colour choice, delivery, payment options etc. .. and at no point did I feel sale pressured. Relaxed, friendly atmosphere, helped along with a welcome cup of tea on arrival, Suzanne showed utmost patience and assurance on days when I just couldn’t make my mind up, and was able to suggest other possible options/areas of choice … bonus was, that at the busiest time of year, I had my gorgeous sofa delivered in time for Christmas..
Must also mention the lovely delivery chaps, Dave and Jake, who conscientiously provided updates on time of delivery, assembling furniture, explaining warranty and leaving care plan.
Thoroughly professional and caring staff, fantastic customer service - made the whole experience a joy

Very efficient delivery team - Nic and Gary. Notified of early morning time slot. They explained about warranty etc and information pack supplied. Rubbish all taken away by them. Very pleased with chair and service.