I was apprehensive about using an IPL device as a first time user, but the Pure Ice IPL was easy to get used to. By week 3, I felt comfortable with the device and was able to shorten my treatment... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Customer service non existent, item not arrived, numerus emails sent, no phone number. Now I have to try and claw back my payment. No point having a business if you cant service your customers. Women'... Leggi di più
L'azienda ha risposto
I have been using this device on my legs and underarms for around 8 weeks now and I have noticed really positive results. I am having to shave much less frequently and my regrowth appears finer.... Leggi di più
I've been using the SmoothSkin hair remover for several weeks now, and I'm genuinely impressed with the results. The device is easy to use, comfortable to hold, and treatments are quick enough t... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Permanent IPL hair removal for body and face. SmoothSkin offers an unparalleled beauty experience in the comfort of your own home. Whether you’re looking for a personalised treatment or ultrafast IPL we have you covered.
Informazioni di contatto
Bay Studios, Fabian Way, SA1 8QB, Swansea, Regno Unito
- help@smoothskin.com
- www.smoothskin.com
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Solitamente risponde entro 1 mese
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Didnt help me!!
It may have delayed my regrowth by a day but nothing else. Used it over 4 months. Not happy at all.

Risposta di SmoothSkin
All I can say is Wow
All I can say is Wow! I have been using the Bare IPL for a bit over 2 years (legs, underarms, face and bikini - just the odd touch up is needed these days) and the results have been amazing. I tried IPL at a beauty salon, but their machine was too powerful and I came out in itchy red lumps where I had been treated - I stayed that way for 2 weeks. The Smoothskin Bare IPL has no such side effects and can be used in the comfort of your own home. As I was so happy with my Bare IPL, I was disappointed when it started to play up - I think perhaps the skin sensor was failing. My unit was out of Smoothskins' warranty, but having insurance elsewhere I was looking to claim so I could purchase another Bare IPL. When I contacted Smoothskin, their customer service surpassed my wildest expectations. Although they were under no obligation to do so since my Bare IPL was out of warranty, they replaced the whole unit!
I wasn’t expecting this… most other companies would not have been so helpful, but Smoothskin stand behind their product and I have to say I am extremely impressed – what excellent customer service!
Smooth Skin is a fantastic…
🌺🌺Smooth Skin is an amazing product!!
I would definitely recommend it to everyone. It’s usually pretty hard to get a device that does exactly what it states on the “tin”.
Customer service is also spot on.
Overall one very happy customer😊🌺🌺
Best product ever
It’s very easy to use 😍 most importantly it’s worked for body hair😘love it very much ~
Prompt delivery and well packaged
Amazing results so far
Faulty IPL quickly replaced…
I had a faulty unit which was quickly replaced with a new one, there’s since been a newer model do I was sent that! I was over the moon! I would highly recommend this company and have trust in my purchases as I know they’d rectify any issues!
Eleven treatments in.
Have just completed my 11th treatment. My legs have a massive reduction in hair and the growth has slowed down dramatically, the overall appearance of my skin has also improved. My bikini and underarm hasn't responded quite so well but that's to be expected, i will just continue the treatment.
Some areas are more difficult to treat such as the shin, due to the bone and not being able to get flush contact, i resolved this by turning the angle of the device.
Worst service ever and machine smoked!! They are not considering the guarantee!
I bought the smooth skin bare a year ago approx. I hadnt used it much (every 3 months) and one day in November started smoking and stopped working. I contacted customer service since it has 2 years of guarantee. It took me 3 calls to get someone with a solution and put me in touch with someone for a replacement of the Machine (her name was Rochelle). After confirming that they would replace it, they are gone! almost 1 month and half since they don’t reply to my emails (5 emails and one call)!!! So dissapointing! NEVER EVER Buy this machine!

Risposta di SmoothSkin
The worst product and company
Stay away! Stay away ! Stay away! I can’t remember a time where I had used such a bad product and delt with even worse customer service. I have never written a review let alone a bad review for a product but I needed to do it for a company like smooth skin.
I had first purchased the product and after it not working for me I wanted to return it as I was in my 90 day money back guarantee. Oh how wrong I was.
If you go on their website you will see that they have been very tactful with not mentioning how to return the product and when the customer could expect to get their money back.
It took me nearly a month and extremely frustrating phone calls to get sent a return label and surprise surprise it’s been a month and a half since I sent my product back and still no sign of my £300!!!!!!!!!!
Please please please if you don’t want to lose hundreds of pounds do not buy their products.

Risposta di SmoothSkin
Really works!
I was beyond skeptical to try this but figured I had nothing to lose since I would be able to return it. I tried it and have been using it for about 2 months and am noticing a drastic difference already! I used to have to shave my legs like every other day and it’s been a week and a half since I’ve shaved and i still have no hair on my legs! I am definitely impressed and would recommend this machine!
Had one before, happy with second unit.
Had one before and very happy with it, updated with this new purchase.
So far impressed I think there has been…an improvement
So far impressed I think there has been a slow down of hair growth within a month
Easy to use
It’s taken a bit of getting used to but…
It’s taken a bit of getting used to but at last I am getting the desired results although there are still quite a few hairs coming through on my legs. Hopefully with the repeat treatment they will disappear. My underarms are still looking good though.
So far it’s been good I haven’t seen…
So far it’s been good I haven’t seen results yet but I need to uses it for another onth. I am hoping there is replacement heads for lines, veins pigmentation.
Please let me know

Risposta di SmoothSkin
Amazing product
Amazing product, highly recommended, so good. Recommended to a frnd and she ordered too. Both of us so happy.
This is amazing ....
I have only used this for about 4 weeks now and I've already seen a slowing in the hair growth on my body and face. I did try different things before, including laser treatment, and so far this is the only efficient way my hair showed a slowing in growth/ re-appearing so far. I hope that by the end of the 12 weeks I will experience the promise made regarding using Smooth Skin, I have high hopes looking at the results so far. Thank you, I am delighted so far.
Terrible on facial hair!
It works ok on legs, arm pits and bikini line but terrible on my facial hair. It is now worse than before. Due to having to shave in preparation in using the smooth muse, I now have stubble on my chin within 12hrs. Very frustrating! So have mixed feelings about the product.

Risposta di SmoothSkin
You can't return it if it doesn't work…
You can't return it if it doesn't work for your skin type. US customers are no allowed to return merchandise. They didn't even respond to my email about the refund. I just got this automatic reply. Secondly, according to the skin tone pictures, I thought it work but apparently I was wrong. $279.00 lost but I wouldn't recommend due to how hard it is to contact someone if you have an issue.

Risposta di SmoothSkin
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