Slug and Lettuce Recensioni 

Visted today for a pre-booked afternoon tea: I don't really know where to start other than to say that this was almost certainly the worst dining experience I've every had( and I've seen quite a few summers). We were booked in for 12pm so arrived roughly 15 mins early only to find the pub closed, despite the website saying it opened at 11am. The doors opened at 12 on the dot. After a brief wait we were shown to our table, the server said she would organise our food and offered us a drink, all good. Unfortunately, this was the end of the good. We waited and waited and... waited. Half an hour went by and no sign of our food but worse, no contact from the staff despite them walking past us multiple times. Not a single "sorry for the delay, would you like another drink", nothing. Eventually I went to bar to enquire on the progress. Ten minutes later the food arrived. I'd like to say it was worth the wait, I'd like to, but that would be a lie. Soggy bread, tasteless sandwiches. We'd requested a no cheese option for one of us, so got a squashed tomato and lettuce sandwich, classy. We were looking forward to the Eton mess shots, theses turned out to be nothing more than cream in a shot glass with a strawberry dunked in. Not once did anyone check if we wanted another drink or even speak to us. We left, barely 20 mins after the food arrived leaving most of what had been served up, it was that bad.
Some places have bad food, some have bad service, but it's a real skill to be able to combine both, seemingly without trying. Such a shame as we were really looking forward to this but were properly disappointed. On the evidence of our visit the only thing I would say to someone looking to dine here... DON'T DO IT!

My daughter booked a table for her and a friend. They are both under 18 so they ensured they booked early so they would leave by 8pm.
Below is taken from the website when you attempt to book a table...
**Company Booking Policy:
Under 18s are allowed in the venue until 20:00. After this time, all persons under 18 will need to leave the premises**
They booked at 18:15. Upon arrival they were asked for ID, my daughter explained she had followed the company policy by booking early.
Initially the doorman refused entry, my daughter explained the website terms so they went to ask a manager.
The manager backed the decision to refuse entry.
So, now a 16 & 17 year old, on a dark rainy night are forced to walk around a busy city centre to find another venue that will have the space and the policy suitable for them to eat.
Thankfully they managed that.
Understandably my wife & I were really upset, we tried to call but every option ended with a recorded message.
I then logged my concerns on the company website, the automated reply states that someone will be in touch within 72 hours. Nothing.
I logged another ticket a few days later and once again...nothing.
Extremely poor, both on the day and the lack of care to follow up on basic customer service. Why have guidelines on the website if they can't follow them?

A wonderful afternoon with friends.
Slug and Lettuce the Quayside Newcastle uon Tyne. Cocktail Making. Seven of us ages 21 to 67 Great afternoon learning the art of cocktail making taught by the incredible Alex. So gracious, funny and knowledgeable, great customer service, open/responsive to all of our questions. We had a FAB time. An afternoon well spent. The cocktails were lipsmackin. SLAINTE

El was absolutely wonderful! She always enticed we were catered to, ensured all our needs were met and she is truly a credit to the company and should be very proud of the level of service she showed to myself and my partner, amongst other customers, was truly amazing. I had the best time at the slog and lettuce and again, thank you very much to El for ensuring we had the best time.

Booked a lunch reservation for me and a friend and asked for a quiet area. We were put very close to other people and also a speaker. The music was too loud and we couldn't hear ourselves talk properly. Menus were stuck together. Food however was very nice.

Four of us went to the Slug and Lettuce in Bath for my daughter’s 18th birthday meal. The food and drink had to be ordered at the bar, this was not an easy process because lots of people were just propping up the bar. Additionally, the music was so loud that the ordering process took a long time as both the staff member and myself struggled to hear each other.

When the food arrived, all the meals were extremely disappointing, my fish must have been a goldfish and the chips were a few French fries. My wife’s smothered chicken had no cheese and bacon as per the menu.

We decided to leave without ordering any sweets as the choices were awful, everything included salt, even the ice cream.

The choice of beers was abysmal, Peroni or Morretti. There are plenty of great British beers that they could sell. Their business model seems to be selling expensive cocktails, good for them but bad for your pocket.

We will never return to this place.

My advice is to buy some M&S food and stay at home; you will save a fortune and be able to have a conversation without loud music.

Booked a Wowcher with the slug for a second time e to be disappointed as the cancelled the in date Wowcher
We would like to draw your attention to Part A, Section 5.2 which explains voucher validity periods in more detail.

So don’t book a slug deal of £24 unless you read part A section 5.2 because the will take your cash even though it’s valid
I personally am taking this to watchdog as they have shown an interest in this case

Wowcher is valid from January to march

Worst experience ever. We were going to see an event at the O2 arena so I booked a table in plenty of time, time slot of 12:30 - 2. What I didn’t bargain for was such poor service. We waited an hour and twenty for our food which was over cooked and like chewing on card board. Every time I asked how long, it was ten minutes away! It wasn’t even that busy, they must have been butchering the cow and waiting for the potatoes to finish growing !

Next time I’ll be getting a meal deal from Sainsbury’s round the corner!

Shocking service. Relatively empty bar with 3 bar staff incapable of managing the floor. Until they up their game, in terms of every aspect of service (drink/food service, table clearance, billing) I would not recommend to anyone.

Pleasure, i need of a Slug and Lettuce from number 1. I pay, my via 8 marzo 8 rivalta 42123, reggio emilia.

2 of us went for lunch. Table was filthy with sticky beer stains. Food was awful. Fish and chips and a tagliatelle chilli prawns. Under cooked, about 5 prawns, no sauce. The fish had been frozen and batter looked hardly fried.

Awful experience, myself and wife went in during week. Found empty tables all were filthy and not cleaned from previous diners. Sat and waited, staff were more interested in moving and setting up tables. We just got up and left. Would not recommend

We visited the branch in Piccadilly Gardens , Manchester (11 Portland street) with a Meal for three gift voucher which my son and daughter in law presented to us for Christmas on the 3rd February. After booking in we were seated close to a huge party of Students who actually were not the issue as they were very well behaved. We ordered the starter and mains which arrived pretty quickly, both our starters were good and enjoyed. The main courses were both pretty average. The wait for ordering the dessert was when the customer service seemed to completely disappear, this was mainly due to the fact the staff were so busy dealing with delivering the student party their drinks and clearing empties. In the meantime the waiter who served us the starter and mains completely vanished only for me to see him about 20 yards away at the bar chatting away with 2 other members of staff. After waiting patiently for 20 minutes for someone to arrive to at least clear away our used mains dishes I managed to catch the attention of the drinks waitress who told me she deals with drinks, however she did eventually take the dessert order and after a total wait of 30 minutes it arrived. It was clear there was no lack of staff, it was the lack of attention which was unacceptable.
We finished the desserts and left the premises somewhat disappointed with the experience. Sadly it will be the last time we visit this branch and frankly the experience has put us off visiting any of their branches going forward.

Terrible service. Booked for a friends birthday and had to leave early due to a very intoxicated individual (who appeared to be a member of staff) who came and sat with us uninvited then became abusive towards us. This happened 2 weeks ago and i've contacted customer services numerous times but unfortunately no member of staff from nottingham cornerhouse branch has acknowledged my concerns for the individual involved or given me a refund. There is no excuse for no response and it appears that safety of customers isn't a high priority to the staff here. Please bear this in mind if you decide to come here, which I won't ever again.

Visited the Slug and lettuce Glasgow, first, and definitely the last time. It's a shame as the member of staff who served us was very pleasant, welcoming, and efficient. However the food was appalling, Starters were at best lukewarm, mains weren't much better, very, very poor, and very, very disappointing.

Horrible over priced lager. Only went there for a colleagues leaving function. Keg beer tastes awful, and at £7 + only stayed for one. Can't see this company lasting long.

If I could rate this as a minus star, I would.

I wish to express my dissatisfaction with my recent experience at S&L Birmingham restaurant. I was keen to enjoy a meal that would accommodate my gluten-free dietary needs. I spoke directly with the waitress, who assured me that there were two gluten-free options available. Based on her guidance, I ordered the GF cheese and bacon burger.
Unfortunately, within an hour of eating, I began to feel extremely unwell. Over the past five days, I have continued to suffer from the effects of gluten exposure. This has caused me significant distress, and I have had to take time off work due to illness.

What is particularly concerning is that I was not informed that the chips served with my meal were cooked in a fryer that also handles gluten, which I now understand resulted in cross-contamination. Had I been made aware of this crucial information, I would not have ate the chips.

Food allergies and intolerances should be treated with the utmost care, and whilst I understand there are no regulations for separate fryers, your staff lacked the necessary understanding of the risks of cross-contamination, which led to my serious health issue. In future I suggest your train your staff accordingly,and they inform the customer of possible cross contamination.

Very disappointed, would not eat in S&L ever again.

Had a 2pm booking for afternoon tea at the slug and lettuce at 2 dean park crescent Bournemouth using a birthday voucher given as a gift to my wife. Arrived on time to be told they had no booking, but nevertheless was shown to a sticky dirty table, but we didn't make a fuss. Had to wait 50 minutes for our "sandwich, roll and cakes" to appear. The sandwich and rolls were stone cold as if the contents had not been fully defrosted, or straight out of the fridge. The lad serving us was very apologetic and said he would call the manager over, this is where things went from bad to worse. The manager, or general manager as she described herself was a scruffy looking extremely defensive, rude and unapologetic woman saying that "you don't walk into a restaurant and expect to get food straight away, everything is cooked fresh", I pointed out that these were sandwiches, the contents were cold and not freshly cooked (still felt semi frozen) and took 50 minutes to arrive! She told me that she would have new sandwiches prepared, but that would take another 50 minutes, I said no, we were not prepared to wait that long and god knows what they would do to the food, she then stormed off in a huff, to which I said yeh just walk away when a customer is talking to you. She then came back and said well I'm going to ask you to leave, I said fine, give us back our voucher, to which she said no and that she would put a marker against our booking not to serve us again. Let me tell you something mister owner of the place, how you have this person as a general manager I don't know, she has zero respect for customers and has no idea how to deal with people that are paying for a service and seems to think that her magnificent title of "general manager" entities her to special treatment. You don't have to worry about not being willing to serve us again as we absolutely will not be back. In all the years we have eaten out we have never had such an unpleasant experience. We left having eaten nothing.

Excellent afternoon tea. Good value money. Great surroundings, great service . Really enjoyed. Staff Abbie n Kevin excellent

I visited Slug & Lettuce last week with a friend to celebrate our birthdays, but unfortunately, the experience was ruined before it even began. We had a Groupon voucher we were excited to redeem. Upon arrival, we were told we couldn't use it because we hadn't pre-booked "a day or more in advance."

What made this particularly frustrating was that the restaurant was completely empty—we were literally the only potential customers there. We asked to speak with the manager, hoping for a bit of common sense or flexibility given the circumstances, but he refused to help and insisted on the pre-booking rule.

To make matters worse, the voucher itself states that you can either walk in or pre-book, so the staff's refusal felt both unnecessary and contradictory to the terms we purchased.

It’s baffling that a business would turn away paying customers and a celebration over a booking technicality when the venue is at zero capacity. It completely soured our birthday mood. We won't be returning to this location; they clearly value rigid (and seemingly incorrect) processes over actual customer service