Skylight Broadband Recensioni 55

TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Excellent people to deal with. Installation with no fuss. Great fast internet provided at a fraction of the cost of the dreadful service I got from BT. Highly recommended.

Valutata 5 stelle su 5

Great and informative Servis through out the pre contract and installation, with quick and effortless backup with after care help. First installed with constant 30 MB March 2023, upgraded to const... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Broadband is never to speed. It does not support many devices. Cannot adjust or connect locally to the router. Constantly informing Skylight broadband and they have never once made contact. In short,... Leggi di più

Valutata 5 stelle su 5

Live in a rural area where broadband via phone line is 3mbps and 4G between 7 and 15 mbps. With Netflix & Catch up I spent as much time watching the buffering logo as the show. Skylight installed thei... Leggi di più

Dettagli dell'azienda

  1. Provider di servizi Internet

Scritti dall'azienda

We are a local Wireless internet service provider (WISP) based in Devon reaching out to rural communities who currently struggle with poor internet speeds. Our Fixed Wireless Access (FWA) network is completely independent from the traditional copper lines and instead use the latest radio technology to supply our customers with a Superfast Broadband connection. We also provide an option for customers who wish to keep their existing phone number by transferring the standard phone line over to Voip Phone.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

55 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very accommodating and quick service

Very accommodating and quick service. Installation was very professional and installer couldn’t do enough to place the dish in the right place and came back on a subsequent day to improve the position.

21 febbraio 2023
Non scritta su invito
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Risposta di Skylight Broadband

Thank you for your kind review.

Valutata 5 stelle su 5

Quick and efficient

Andy got back to me after leaving a message I said there was no rush just as and when they could fit me in he very kindly squeezed me in he Got the job done Very efficient very polite would massively recommend. Will definitely use in the future.

7 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service

After being a Skylight Broadband customer for a few years now we would just like to thank Andy and Carl once again for the quick response they gave when we recently lost service after we accidentally turned the mains power box off for the service. Rest assured if you have the service installed the after support given to existing customers couldn’t be bettered. Highly recommended for a good reliable internet connection especially if like us your living in a rural area where other connections are extremely slow.

16 gennaio 2023
Non scritta su invito
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Risposta di Skylight Broadband

Glad we could help

Valutata 4 stelle su 5

Ignore

Ignore... wrong company selected in error

29 dicembre 2022
Non scritta su invito
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Risposta di Skylight Broadband

Neil, sorry to hear your experiences with Sky but we are actually Skylight Broadband and NOT Sky.

Many thanks
Skylight Broadband

Valutata 3 stelle su 5

Provides satellite broadband where no…

Provides satellite broadband where no fibre exists or cant be installed. When the signal is active it's not a bad service, but in a typical month we normally lose a couple of days for outages (which are never explained, communicated, or apologised for), and signal strength varies a lot below the 30 Mbps we pay for. Better than nothing, but overall quite unreliable. Customer Service responds quickly, normally within a day, but never really proactive, or with details of outages or why there are poor speeds in service.

18 novembre 2022
Non scritta su invito
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Risposta di Skylight Broadband

Bruce

We feel this is an unfair review.
You reported the problem which we have acted upon. The result of our findings points more towards an internal WiFi interference as opposed to the broadband serving your router.
You have been given the option for an engineer to attend and diagnose the problem. Our only request is that if the engineers test results prove the intermittent service is due to the customers internal setup, that his time is chargeable. However, if the interference is due to our connection to the router then obviously we will rectify at our own cost.
To confirm, we have communicated with you and also provided you with information of how you can carry out an accurate speed test using an Ethernet cable from a computer to the router. You replied and said this isn’t practical, hence our offer of an engineers visit.

Kind regards

Skylight Broadband

Valutata 5 stelle su 5

The Best

Our broadband had stopped working due to the receiver on the roof becoming loose. The engineer turned up and even though it was not the best of weather climbed onto the roof and sorted the problem.
There are a lot of people that would have taken one look and said no.
Cannot thank Skylight Broadband and it’s engineer enough.

30 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

This is a fantastic internet service

This is a fantastic internet service, the staff are very quick to respond and you get through to an actual person that can sort any questions or problems, which have been very few indeed. Thank you for such great service, especially to Helen who is a great point of contact.

2 maggio 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent Company.

This was a new service offered via our holiday park owner at our static caravan. After a few ‘teething’ problems the Wi-fi is very good and it has allowed us to enjoy the facilities, I.e., smart TV, Google Home, iPad, etc. we have at home. In addition the customer care provided by the company personnel is excellent and professional. The cost is also reasonable and competitive. I can definitely recommend the Company. Thank you.

29 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Super efficient.

From first contact to installation the process was super efficient and straight forward. In use the speeds are excellent and reliable. Ten stars!

31 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Satellite Broadband made easy

The service, professionalism and knowledge provided by Skylight Broadband is excellent. The customer services, after install service and the engineers are thoroughly professional, polite and hardworking. Well recommended and our internet and WIFI calling has proved unbeatable. Thank you

11 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Thank you Skylight

Exceptional and personalised service from a great company that is entirely focussed on providing a superb, cutting edge system that has enabled us to have very fast and stable broadband where no one else could. Highly recommended.

31 gennaio 2022
Non scritta su invito
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Risposta di Skylight Broadband

Appreciate the review Jonty

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