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Scopri cosa dicono le persone

Valutata 1 stelle su 5

The website was easy to use, and ordering was a breeze; HOWEVER, I have now been waiting on a Polyurethane adhesive order for over a month. I ordered from their website on February 25th and have yet... Leggi di più

Valutata 2 stelle su 5

On 02/16/2021 we ordered 3 Kits of SKU# 505335. On 03/01/2021 we received 1 Kit along Packing Slip indicating a quantity of 3 Kits. It seems that there is 2 tracking numbers for this order. FedEx trac... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Buyer Beware! One would do better buying products at the flea market versus SkyGeek. Purchased 20 tubes of silicone caulk: the product was either defective or in someway outdated—4 of 20 tubes would n... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Avoid at all cost! Ordered a (relatively expensive, for what it is) Part. According to the page it's on stock. Money gone, no delivery. Multiple tickets - no reaction. Missed a maintenance... Leggi di più

Dettagli dell'azienda

  1. Compagnia aerea
  2. Negozio di accessori per auto

Informazioni fornite da varie fonti esterne

Find aviation supplies, pilot supplies and more at SkyGeek.com. We have a wide selection of aviation headsets, handheld aviation GPS and more aviation supplies available online at the lowest possible prices!


Informazioni di contatto

1,3

Pessimo

TrustScore 1.5 su 5

491 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Product unavailable

I understand the covid-19 virus has put a strain on everyone.
There should be a disclaimer on the ordering page to warn buyers upfront of potential problems in delivering orders in a timely fashion.

12 aprile 2020
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Risposta di SkyGeek

Hi Eric,

I appreciate your understanding about about this particular item and delays. We reached out as soon as we found out about the extended lead time. We do have noted on our website as well as our terms and conditions that lead times can change for items we do not have in stock and have updated the availability on the website.

If you need anything else, please let us know.

Emma
Customer Experience Manager

Valutata 5 stelle su 5

Working from home building wire…

Working from home building wire harnesses during COVID-19 and ran out of wire! You guys had what I needed at the best price with reasonable two day shipping! Thanks a bunch! Rick

7 aprile 2020
Non scritta su invito
Valutata 1 stelle su 5

I would not utilize this company again

I would not utilize this company again. Sent the product, but was very near expiration date for shelf life. Poor customer service when confronted. Opportunistic when given the chance, so I do not plan to do business with them again

6 aprile 2020
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Risposta di SkyGeek

Hi Jim,

I understand. I do see that the product needs to be used by the end of May. If a shelf life requirement is not mentioned, we will make sure that the product can still be used within a 1+ month timeframe. If you do not need a product for immediate, or use within the next few months, then I would recommend adding a % shelf life requirement on checkout, or send a purchase order.

We also have an article to help explain shelf life on each relevant product page: https://help.skygeek.com/hc/en-us/articles/204978060-Shelf-Life-Of-SkyGeek-Items- . If you do decide to return them please let us know.

Sincerely,
Emma
Customer Experience Manager

Valutata 1 stelle su 5

Don't order from this very dishonest…

Don't order from this very dishonest company!!

I placed an order with Sky Geek on 4/1 and emailed my cancellation 2 hours later because the shop already had these supplies in stock. Sky Geek refused to cancel without a restocking fee!! They claimed the order had already shipped and that I should have called them. This was a complete lie. Fed Ex shipment showed that it shipped 3 hours later that evening.

There is no phone number on their site to call they , only email to customer service.

I hope these NY crooks go out of business.

Use Aircraft Spruce instead!!!

6 aprile 2020
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Risposta di SkyGeek

I see what you mean. This item was not shipping from our NY warehouse and the order went through very fast, which is usually a good thing. I do see when we received your cancellation request, we reached out immediately to see if we could cancel the order; at this point, the package already had tracking and would need to be returned for cancellation.

In some cases, cancellation fees do apply and we try not to charge fees where we can. We keep our help center up to date to help direct inquiries and I know our team is in contact, so we will follow up via email too.

Sincerely,
Emma
Customer Experience Manager

Valutata 5 stelle su 5

Great Service - Large O-Rings

I recently ordered several MS29513-260 O-Rings from SkyGeek after determining they weren't available from Aircraft Spruce (which I use as I get next day ground delivery from their Atlanta facility).

I received three small opaque envelopes that each appeared to contain O-Rings that were considerably smaller than the 6.5" diameter of an MS29513-260. I didn't open any of the packages as I wanted to return them.

I emailed SkyGeek, explained the problem, and got a quick response from "Sarah" in their Help Center. After checking with the warehouse, Sarah asked me to open one of the packages to see if what appeared to be several O-Rings was actually one large O-Ring that had been folded on itself to fit in the package.

Problem solved - what appeared to be several small O-Rings was actually the correct MS29513-260 (used to seal the plexiglass cover of an MU-2's tail and strobe lights) which had been folded to fit into the small package.

Great service from Sarah and SkyGeek. My only suggestion is to either use a clear envelope or add a notation that large O-Rings are folded to fit into the small packages. I will definitely do business with them again.

3 marzo 2020
Non scritta su invito
Valutata 3 stelle su 5

Good backup

Usually good inventory, average to high prices. Skygeek is never my first choice but a good backup if others are out of stock.

13 febbraio 2020
Non scritta su invito
Valutata 5 stelle su 5

outstanding order

usual 5 star service after slight ''hiccup'' quickly resolved by Emma , thank you

30 gennaio 2020
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Risposta di SkyGeek

Hi David,

I do see your 3 emails since yesterday. It typically takes us 24-48 hours to reply. I do see that the order is set to ship from our warehouse, and we will be sending you shipment confirmation shortly. Unfortunately, for items that are not in inventory, the estimated ship dates can change based on when we can expect the items to arrive, but we try our best to give you the best-estimated ship dates and updates that we can. I will follow up on your emails shortly.

Thank you,
Emma
Customer Experience Manager

Valutata 2 stelle su 5

I received but without MFR certs that i…

I received but without MFR certs that i paid for.

Requested these certs almost 5 days ago and i did not receive yet.

27 gennaio 2020
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Risposta di SkyGeek

Hi Rafael,

I apologize that you were not sent your certifications as requested. I see that we were able to send you the certifications you needed for your order in January but I wanted to follow up. We are looking into our procedures for getting the certifications faster and making sure that they are included with your order to avoid any inconvenience going forward. In this case, the items did not come directly from our warehouse and so I know it can take a bit of time to get them.

We appreciate your feedback.
Emma
Customer Experience Manager

Valutata 1 stelle su 5

Did not send the right stuff

Did not send the right stuff. Website said there was a long lead time (over a month), which we were fine with. Then the order shipped a couple days later, and it is the wrong part. First time using SkyGeek, and it was disappointing.

2 gennaio 2020
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Risposta di SkyGeek

I apologize for your experience. Would you be able to send a picture of what you received to service@skygeek.com? I have your order details and see SKU 021200-19928 was ordered, which we do have in our warehouse right now, so I would be happy to ship you what you need but just need to see what was sent, and send an RMA so it can be returned to inventory. I apologize for this inconvenience and please be assured that we are looking into this.

I appreciate your help.

Emma
Customer Experience Manager

Valutata 1 stelle su 5

The company sent me the incorrect brake…

The company sent me the incorrect brake piston. They insisted I ordered the incorrect part. I repeatedly showed them with screenshots from their website, ordering options and cart that the part they sent me is not even listed as a part for sale.

They want to charge me a $50 restocking fee for a part they sent to me incorrectly. In addition I also need to pay the shipping fee back to their facility which will be at least another $20-30.

So I am out the cost of the part I ordered, and I don’t have the correct part, and they want to charge me $50 restocking and shipping costs. So basically I will have to pay twice if I want them to TRY TO GET ME the part I ordered all due to their mistake in sending the incorrect part.

Their unwillingness to even see how this is their mistake is really messed up.

Owning three planes, I won’t be looking for replacement parts from Skygeek! Really short sighted business practice.

4 dicembre 2019
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Risposta di SkyGeek

Hi John,

All of the parts for Cleveland Wheel & Brake Piston’s are currently have the same picture on our website as we do not keep these items in stock. So, you are right, the pictures of the parts are exactly the same which could cause some confusion. However, the part descriptions are unique for each piece ordered.

I do see that the online order was placed for part # 062-01600 on 11/3. In the confirmation email, the part number would have been noted as well. We do not keep these parts in stock and special order them from a supplier, so they were directly shipped to you from our supplier. The reason the $50 fee is assessed in place is that we have to now receive the part back into our warehouse, and ship it back to the supplier: we do not keep these items in stock. If this were an item more frequently ordered, then we would keep it in stock.

We would be happy to help you get the item you need and place the order for part # 062-03900.

I am sorry your experience with us has been frustrating, and we will also be in touch offline.

Sincerely,
Emma
Customer Success Manager

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