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Valutata 1 stelle su 5

Skinspace reading Berkshire took several hundred pound off me for a 2 years worth of bookings for scalp laser hair removal and after 1 year they permanently closed and did not refund me basically ste... Leggi di più

Valutata 5 stelle su 5

I've been having laser on my legs at the Manchester clinic and am seeing definite results. From a very dark start point the hairs that are growing back are much finer to the point where it doesn't r... Leggi di più

Valutata 5 stelle su 5

Dee was fantastic as always! Super friendly, chatty, makes you feel at ease, checks in re pain levels to make sure it's not too uncomfortable and also does a thorough job. Been having laser hair with... Leggi di più

Valutata 5 stelle su 5

Dee was absolutely wonderful today! She was honest, engaging and fun to do the session with. I didn't realise time had gone by so quickly. She kept checking and adjusting her technique to help. Sam... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

886 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 16% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,2

Tutte le recensioni

(886)

91 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Skinspace Bristol - Truly great people and excellent support

Skinspace Bristol. There for Laser hair removal. Great reception, very friendly people, excellent facilities, delightfully flexible with bookings. One small issue I posted in an earlier review here, which resulted in instant, superb support and resolution. Wonderful experience overall. Looking forward to great results with Skinspace Bristol!

10 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Exceptional Service and a Friendly Atmosphere with Dee

I’ve been seeing Dee for my laser hair removal, and I couldn’t be happier with the experience. She’s incredibly friendly and always helpful, making each visit comfortable and enjoyable. Dee really listens to what I have to say, whether it’s about my treatment or just everyday conversation. Our chats always make the appointments fly by, and I genuinely look forward to seeing her each time. If you’re looking for someone who’s professional yet personable, I highly recommend Dee!

4 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Review

Dee, she makes me feel super comfortable every session without fail, really chatty and a girls girl! I love my appointments i never feel nervous or anything! She’s unreal!❤️

28 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Best experience with olga

Today I attended my first session at skinspace birmingham city centre. It was wonderful experience. Olga from Latvia was very professional and friendly. She is very engaging and explained everything in detail. She is very welcoming and talkative. 5 stars for her. Overall best experience. Will definitely be coming back.

21 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

AVOID

If you have a young son/daughter that's timid (even though they're an adult) that is looking to use this place then make sure you (as a parent) go with them to their first consultation. Otherwise they will tell you that you have to pay for more sessions rather than being honest and giving you the OPTION of buying more sessions. My child was pressurised (bullied) into buying the sessions because staff are not honest, also they will not give a refund.

28 agosto 2024
Non scritta su invito
Logo di SkinSpaceUK

Risposta di SkinSpaceUK

Dear Lisa,
We are sorry to hear about your experience with us. Please can we ask that you call 02039253705 or email support@skinspaceuk.com where a member of the team will reach out and discuss this in more detail.
Many Thanks,
SKINSPACEUK

Valutata 1 stelle su 5

AVOID AT ALL COSTS!!!

This is by far the worst company I have ever dealt with. **AVOID AT ALL COSTS.** I have been trying to get a refund for over six months due to the closure of the salon I regularly attended. Now, I’m being told that I must travel to Fitzrovia for my treatments, which is both expensive and highly inconvenient.
I have sent numerous emails, all of which have been ignored. When I finally spoke to the manager, she flatly refused to refund my money. I then requested to speak with the Area Manager on three separate occasions. Each time, I was given the excuse that she was "in a meeting" and promised a callback, which never came. She has consistently avoided returning my calls and addressing the issue.
This company is clearly avoiding refunding me for treatments that total over £1,000. I am left with no choice but to proceed with a Small Claims Court action, as it seems this is the only way I will ever see my money returned.

UPDATE: After multiple attempts to contact the salon regarding my refund, I finally received a response—only after posting a negative review. Shockingly, instead of addressing my concerns, I was asked to stop calling the salon, even though my refund is still outstanding. I was further advised to take legal action, which is an unprecedented and disappointing response.
I am appalled by how this situation has been handled. Both the salon manager, Vicky, and the area manager, Roxy, have refused to take my calls or respond to my emails. It is deeply concerning that the salon has taken my money and is now refusing to provide a refund, particularly given that my treatments were interrupted after the salon relocated to a new area far from my home.
I initially chose this salon due to its convenient location, but the move has caused significant disruption to my treatments, which I can no longer continue due to the distance. Despite this, the salon has not acknowledged the issue or offered a reasonable solution, leaving me feeling unheard and mistreated.

What is even more concerning are the reviews for this salon. Upon closer inspection, many of the positive reviews appear to be fake, with the same individuals leaving multiple reviews for the same location. This is extremely misleading to potential clients and raises serious ethical concerns. I encourage others to check the negative comments to see the true nature of this company.
This experience has been incredibly frustrating, and I hope that no other clients face similar treatment.

4 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

I have had laser hair removal with…

I have had laser hair removal with Yasmin which was very good. I am very happy with the results, Yasmin is very lovely and friendly. I always look forward to my treatments with her. She is my baby girl she makes me feel so comfortable she’s amazing!! Xx

2 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

I've been doing sessions of 3D…

I've been doing sessions of 3D sculpting and buttlift with Dee and she has been absolutely amazing!!
She is super funny and very professional, she gave me loads of tips on how to take care of my skin after the treatments and it's been great so far!
Highly reccommended!

31 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing experience with Emily

Amazing experience with Emily, super friendly and chatty which always makes the experience of lazer much easier. Completely cared for my needs and any worries. I keep coming back because the staff are all amazing and always make you feel so welcome. Thank you again team your all doing a wonderful job

29 agosto 2024
Non scritta su invito

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