Sitebox Ltd Recensioni 

8814
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Very impressed with Sitebox customer service. I ordered a very large industrial fan during the recent heatwave as I was desperate to get something to cool down my house. It arrived a few days later... Leggi di più

Valutata 5 stelle su 5

Enquired about next day delivery and was told it would arrive. And it did! Previously used a different seller for same product and waited a week to be told it was not on its way so this site saved... Leggi di più

Valutata 5 stelle su 5

Made my first purchase from Sitebox last week and I've not been disappointed. Item was well packaged and dispatched and delivered promptly. Communication was also top notch. I won't hesitate to buy... Leggi di più

Valutata 5 stelle su 5

Excellent customer service, they sent me the specs for a platform so I could match it to my existing tower, it was perfect when it arrived. many thanks Sitebox

Dettagli dell'azienda

  1. Fornitore di attrezzature per l'edilizia
  2. Fornitore di materiali edili
  3. Negozio di macchinari e attrezzature da costruzione
  4. Negozio di utensili

Informazioni fornite da varie fonti esterne

Online Tool Shop for all Trades with over 60,000 products. Some of our best sellers are Gas Cages, Site Boxes, Access Towers, Protective Sheeting all at discount prices!

Sitebox Ltd

Scritti dall'azienda

Promise
Free delivery for orders over £50

Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

9K recensioni

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4,6

Tutte le recensioni

(8814)

593 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Beware of 'Sitebox Ltd UK …



Beware of 'Sitebox Ltd UK   misrepresentation & misleading claims on their website. The reason being they claimed to have 50 Hyundai power washers in stock and next day delivery  if you place order before 2pm which I did  the 15th in my case , (because  I placed the order at 10.30am on the 14th)and I desperately had to finish a landscaping job. The truth of the matter is they forward the order to Hyundai UK main distributor a company called 'Genpower' who hold the stock and arrange delivery. So 'Sitebox doesn't hold 50 in sock or have any control over delivery which they claim on their website, so they are not to be trusted possibly with anything else. In my case the washer was delivered 4 DAYS LATER ONTHE 18TH at 4,30pm by DPD.
DPD had previously warned me (when I contacted them on the 15th to ask about my delivery), they had only received  the order from 'Genpower but not received the parcel to be delivered, and would be now the 18th at the earliest very disappointing , because I placed the order in good faith  believing that the claims  'Sitebox made on their website.
Finally, after what DPD had informed me, I complained to 'Sitebox on the 15th and claimed compensation for their misleading claims on their website, no joy there.
Attached their replies below which proves, all that I have discovered   about the 'Sitebox website claim about holding 50 in stock, also it's a lie when they use the word Manufacturers in their reply, when it is actually the distributers 'Genpower they contacted :

HI,
 I have now heard back from the manufacturer , and unfortunately they were running on a delay yesterday in processing orders and did not let us know. Due to this, your order has dispatched today for delivery Monday via DPD – 15504233359488
I am afraid we are unable to offer compensation to you, and I am sorry this will not be to your request or satisfaction on this occasion.
Update 22/5/2025
Sitebox has responded to my review (above) cleary stating that they don't actually hold stock them selves ,so why don't make that clear on the website also next day delivery means next day, to most people which was in my case was on Friday the 15th having ordered before the 2pm deadline on the 14th. So saying we don't deliver weekends they should make the clear on the website site resulting therfore in them claiming it was only 1 day late, what that got to do with it in my case . Again like
their website their reply that was misleading/dishonest / , IT WAS 4 DAYS LATE , 'you can't kid a kidder'

14 maggio 2026
Non scritta su invito
Logo di Sitebox Ltd

Risposta di Sitebox Ltd

Hi Ronald,

Sorry to read this review and that your order was delivered a day later than expected (we don't deliver over weekends unless specifically requested unfortunately).

We purchase stock from Genpower (the UK Hyundai distributors) but they hold it and ship it from their warehouse due to the bulk of the items so it is correct that we have more than 50 in stock.

In your case it was simply a slight delay in it being shipped due to the volume of orders being dispatched that day and for that I apologise.

Again really sorry for any inconvenience caused,

Sitebox Admin Team

Valutata 5 stelle su 5

Great Service Again

Simple and stress free ordering from Sitebox. Items always delivered within a day or two. I'll continue to use Sitebox and highly recommend them.

13 maggio 2026
Valutata 5 stelle su 5

Very helpful

First time I have used this Sitebox, gave them a call to confirm the speed of the expected delivery to confirm before placing an order, true to their word arrived when it said it would. Great service

14 maggio 2026
Valutata 1 stelle su 5

Made a £1200 order on 17/04 was told…

Made a £1200 order on 17/04 was told would be with me in 10 days, one month later still no sign of the delivery, dissapointed with the lack of communication from their side, phoned up to chase and the lady didn't seem slightly bothered and did not do anything to help - ended up cancelling my order and won't be ordering again!

18 maggio 2026
Non scritta su invito
Logo di Sitebox Ltd

Risposta di Sitebox Ltd

Hi Madi,

Sorry to read this review. I am not sure what order this relates to as an order number hasn't been provided but I will look into this some more and find out what happened. I can see you have ordered quite a few times before without any issues but sorry again for any inconveniences you had regarding this one.

Apologies again,

Sitebox Admin Team

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