Sinclair Group - Sinclair Land Rover Cardiff Recensioni 127

TrustScore 4.5 su 5

4,7

Hadfield Road 13-15, CF11 8AQ Cardiff, Wales, GB


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Valutata 5 stelle su 5

I recently purchased a Range Rover Sport from Sean Watkins at Sinclair Land Rover Cardiff, and the entire experience was seamless from start to finish. Sean provided outstanding customer service thr... Leggi di più

Valutata 5 stelle su 5

Brought a brand new Range Rover velar absolutely amazing vehicle to drive and colour was what my husband wanted. Sales Executive Christian Brown was most helpful, friendly and professional while deali... Leggi di più

Valutata 5 stelle su 5

The team totally looked after me, updating me st each stage, staying in contact and helping when I messed up the online finance application. On the day of pick up everything was organized with the... Leggi di più

Valutata 5 stelle su 5

Sean Watkins or sales person was friendly informative and nothing was too much trouble. H didn't rush us gave us all the time we needed to review our options and answer all our questions. He worked... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Rivenditore di auto
  2. Carrozzeria
  3. Riparazione e manutenzione auto
  4. Rivenditore di auto usate

Informazioni su Sinclair Group - Sinclair Land Rover Cardiff

Scritti dall'azienda

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Informazioni di contatto

  • Hadfield Road 13-15, CF11 8AQ, Cardiff, Wales, Regno Unito

  • 029 2054 6700

4,7

Eccellente

TrustScore 4.5 su 5

127 recensioni

5 stelle
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3 stelle
2 stelle
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Valutata 5 stelle su 5

Excellent Customer Service Sinclair Cardiff

I recently purchased a Range Rover Sport from Sean Watkins at Sinclair Land Rover Cardiff, and the entire experience was seamless from start to finish. Sean provided outstanding customer service throughout — professional, approachable, and never pushy, which made the whole process genuinely enjoyable.
His knowledge of the vehicle was excellent, and he took the time to answer all questions clearly and honestly, giving complete confidence in the purchase. Everything was handled efficiently and smoothly, with great communication at every stage.
If you’re looking for a stress-free buying experience with someone who truly knows their cars and puts the customer first, I wouldn’t hesitate to recommend Sean at Sinclair Land Rover Cardiff. A pleasure to deal with from start to finish. Phil Hopkins

24 maggio 2026
Valutata 5 stelle su 5

Brand new velar

Brought a brand new Range Rover velar absolutely amazing vehicle to drive and colour was what my husband wanted. Sales Executive Christian Brown was most helpful, friendly and professional while dealing with us.

4 maggio 2026
Valutata 5 stelle su 5

Great service

We were greeted warmly as soon as we walked in and our sales representative Ben Griffiths was very polite and very helpful, he was a pleasure to deal with and a credit to JLR

12 maggio 2026
Valutata 5 stelle su 5

Brilliant

The lovely welcome from the young lady at the reception set the tone for a great experience, Ben was amazing very helpful couldn't do enough had the answers to all our questions would highly recommend to any of my friends

18 aprile 2026
Valutata 5 stelle su 5

Top class experience from a top team

The team totally looked after me, updating me st each stage, staying in contact and helping when I messed up the online finance application. On the day of pick up everything was organized with the unveiling of the car and beautiful flowers…I also had the benefit of driveway cover which made the whole experience even simpler. Big shout out to Keith and Charlie who were wonderful

4 maggio 2026
Valutata 5 stelle su 5

Excellent experience from start to finish

Excellent experience from start to finish
We recently purchased two vehicles through Sinclair Land Rover Cardiff, and the entire experience was seamless from beginning to end.
Ben Griffiths was outstanding throughout the process, professional, knowledgeable, and genuinely helpful without ever being pushy. Communication was clear at every stage, everything was handled efficiently, and the vehicles arrived quickly, exactly as promised.
Buying two cars could easily have been complicated, but Ben made it feel straightforward and stress‑free. A first‑class service and a great team, I wouldn’t hesitate to recommend Sinclair Land Rover Cardiff to anyone.

20 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Amazing Josh

Hi , Josh was amazing , very helpful , very informative , this is the second car I've purchased through Josh and he's the main reason I purchased another Range Rover

6 aprile 2026
Logo di Sinclair Group - Sinclair Land Rover Cardiff

Risposta di Sinclair Group - Sinclair Land Rover Cardiff

Hi Jeremy, we are thrilled to hear that Josh provided you with exceptional service. It's our goal to make every client feel informed and satisfied with their purchase. Thank you for choosing us for your second Range Rover and for recognising Josh's dedication. We appreciate your support!

Best wishes,
Sinclair Land Rover Cardiff

Valutata 1 stelle su 5

DO NOT BUY! Mis-sold, mis-treated - faulty car

We purchased a Jaguar EPace in August of 2024 and have had nothing but issues with it since. The sales person who sold it to us was nothing but pushy at the point of purchase and promised us all of the defects we had highlighted which we expected to be rectified after purchase (if we agreed) would be dealt with, little to say they were not! The day of collection we highlighted this and were told to deal with the after sales team who were also nothing but rude and unhelpful via the phone and email (Cameron especially!) after several emails, phone calls and proof of us not being assisted we have now raised a formal complaint with our finance company and Jaguar landrover. Within the first month we had a DPF issue which has continued throughout us owning this vehicle. It has been back to Jaguar three times. The most recent being March 26 where we were told due to them now being 'Sinclair' our extended and additional purchased warranty might I add which would also go towards someone's commission, isn't valid! Despite the car being in Jaguar Landrover Cardiff for two whole days and being told it was being dealt with, we were then contacted by the rude full of attitude receptionist Shannon who laughed at us on the phone when we confirmed we had purchased the vehicle at the Cardiff Branch and told us and I quote "it's just the branch not the company so you aren't covered and have to pay £546 plus the cost for a sensor because we are now Sinclair and not Jaguar Landrover (which is irrelevant)". Following this we requested a call from a Manager who had allowed them to provide us with a courtesy car for the whole two days (despite us not being covered under warranty apparently which makes no sense) who repeated the same script that they are Sinclair and our warranty is with jaguar Land Rover. We haven't received any form of notification via letter or email to say our warranty is no longer covered due to Sinclair now owning them, so this is complete mis-selling of a product. We also spoke with our finance company who confirmed we can hand the faulty car back and have our deposit refunded as well as any payments we have made so far which the sales manager also refused and said we need to raise a complaint. My partner then received a call from someone named Helen who said they should have completed the required work and they were in the wrong and she would be in touch within 5 working days, still nothing! We are now stuck with a car with a fault which has been there since day one raising complaints left right and centre which is causing us loss of time as well as energy. DO NOT PURCHASE A CAR from them full stop!!

2 aprile 2026
Non scritta su invito
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Risposta di Sinclair Group - Sinclair Land Rover Cardiff

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and appreciate how frustrating this must have been.

Your vehicle was purchased in 2024 under Stratstone (Lithia Group) and is covered by a Stratstone warranty. While this remains valid, it is administered through Stratstone/Lithia retailers. As Cardiff is now part of Sinclair Group, we’re unable to process this warranty directly.
To support you, Lithia Customer Services (customerservices@lithia.co.uk) will be able to guide you to the most appropriate retailer and assist with your claim.

We appreciate that the recent change in ownership may have caused some confusion and are sorry for any lack of clarity during your visit.

We’re also sorry to learn of your experience with a member of the team. This is not reflective of the level of care we strive to provide, and while they are no longer with the business, your feedback has been taken seriously.

If we can assist you further or help guide the next steps, please don’t hesitate to contact us on 029 2054 6700 or email at landrovercardiff@sinclairgroup.co.uk

Best regards,
Sinclair Land Rover Cardiff

Valutata 5 stelle su 5

Another great JLR purchase experience…

Another great JLR purchase experience from the team at Cardiff. We were kept up to date throughout the process and always receive a warm welcome, hence why this was the 17th vehicle we have purchased from the team in the last 13years. A big shout out and thanks to Josh Sands for his amazing service as usual - incredible slick and professional as always! If you’re looking for a new JLR I would highly recommend Cardiff and Josh! Thanks again! Christian

3 aprile 2026
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Risposta di Sinclair Group - Sinclair Land Rover Cardiff

Thank you for your kind words, Christian! We are thrilled to hear that you had such a positive experience with our team at Cardiff. We truly appreciate your loyalty and choosing us for your 17th vehicle purchase in the last 13 years. We will be sure to pass on your compliments to Josh for his exceptional service. Thank you for recommending us to others looking for a new JLR product! We can't wait to help you with any future vehicle needs.

Best wishes,
Sinclair Land Rover Cardiff

Valutata 5 stelle su 5

Consistently Excellent Experience with Christian

I’ve recently purchased my third car from this dealership, and once again the experience has been excellent.
A big part of that is down to Christian, who has been my salesman each time. His service is consistently exceptional — communication is always clear, prompt, and helpful, which makes the whole process smooth and stress-free. He’s very attentive, takes the time to understand exactly what you’re looking for, and his knowledge is outstanding.
Christian is professional, approachable, and genuinely cares about his customers rather than just making a sale. He’s a real asset to both the dealership and the brand.
I’m absolutely delighted with my new car and wouldn’t hesitate to recommend both the dealership and Christian to anyone. I’ll definitely be returning again in the future.

30 marzo 2026
Logo di Sinclair Group - Sinclair Land Rover Cardiff

Risposta di Sinclair Group - Sinclair Land Rover Cardiff

Hi Rhys, thank you so much for your loyalty and trust in us. We are thrilled to hear that Christian has consistently provided you with exceptional service and that you had a smooth and stress-free experience. We appreciate your kind words and look forward to helping you again in the future. Enjoy your new car!

Best wishes,
Sinclair Land Rover Cardiff

Valutata 5 stelle su 5

Good experience

We were looking at exchanging our Range Rover Sport for a new one and the Sales Executive, Josh Sands, was extremely helpful and made the process easy and stress free. I would recommend him to anyone.

29 marzo 2026
Logo di Sinclair Group - Sinclair Land Rover Cardiff

Risposta di Sinclair Group - Sinclair Land Rover Cardiff

Hi Wayne, thank you for choosing us for your new Range Rover Sport. We're glad to hear that our Sales Executive Josh provided you with exceptional service. We strive to make the process stress-free and easy for our clients. Thank you for recommending us!

Best wishes,
Sinclair Land Rover Cardiff

Valutata 5 stelle su 5

Great engagement from a team that…

Great engagement from a team that wanted to give me a first class customer experience:-)
Having tried 3 Landrover franchises, Sinclair’s Cardiff was the only proactive sales brand I came across ! They found me the car I wanted , when I wanted it, at a price I was happy with . :-)

19 marzo 2026
Logo di Sinclair Group - Sinclair Land Rover Cardiff

Risposta di Sinclair Group - Sinclair Land Rover Cardiff

Hi Terence, thank you for choosing Sinclair Land Rover Cardiff for your Land Rover purchase. Our team is thrilled to hear that we were able to provide you with a first-class client experience. We strive to be the most seamless and attentive brand, and we are happy we could find you the perfect car at a great price. We look forward to serving you again in the future!

Best wishes,
Sinclair Land Rover Cardiff

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