A little later than anticipated - however, here is our honest and truthful review of Sinclair Direct at Swansea.

We purchased a used Audi A1 - essentially cash, with a paltry trade part ex on our Mini Cooper.

We were delighted with the car - it was nicely presented and ticked all the right boxes.

However, on our test drive, we noticed that the integrated SatNav was not working - check with Audi service it said.

We duly reported this prior to the transaction being finalised. Upon transaction finalisation, we were led to believe the 'glitch' could be sorted at pre-sale service visit.

Payment was effected via Sinclair's automated payment system - not once, but twice. Apparently, internal departments were unable to communicate with each other (worrying) and confirm payment the first time - no apologies.

Approximately 15 minutes prior to us collecting the vehicle, we received a voicemail from the sales agent, that the SatNav could not be enabled without a VAG SD card at about £600.

Clearly, we were now committed to buying - and essentially, cornered/stuffed/stiched ... Savvy sales trick, from the Arthur Daly rulebook!

Ongoing with Swansea trading standards.

Without doubt, we were now committed - having paid cash up front and now apparently, and knowingly being shafted is tough.

Upon collection, we expressed our profound dissatisfaction to to the sales lady (you know who you are), and she invited us to lodge a written complaint to the Group via the Sales Manager.

This we did and copied in everyone - and received no answer - from anyone.

Furthermore, said sales lady assured us that all used Audis were vetted for history and accountability.

Phew - next up ... No service book. Again, we transmitted our request for such document - no reply from anyone.

Nice car - no SatNav - no service book - no customer service ... PP customer service in fact!

I recently purchased a BMW Z4 from Sinclair Swansea and had the pleasure of dealing with Harry, whose service was exceptional from start to finish. Travelling all the way from Scotland, I appreciated how promptly Harry responded to my queries and kept me informed throughout the process. On the day of collection, everything was seamless - the paperwork was ready, and the car was in immaculate condition. I couldn’t have asked for a smoother experience. Highly recommended, and a big thank you to Harry for making it so easy!

Excellent Dealership - Highly Recommend!

I bought a BMW 4 series convertible a year ago (March 2024) after mine was written off, so this was a replacement of my previous car, exactly same model & spec.

It was a long distance sale & i was extremely wary having not done this before.

All i can say is from start to finish everything was on point & the staff at Sinclair Skoda have been brilliant throughout.

The Car
Arrived as pictured, no nasty surprises. Delivery on time, car & air-con service all done, wheels done, drain holes already made bigger to prevent water-logging done(this is something that not BMW do as my previous car was from an approved BMW dealer & even though there aware of the fault in there technical bulletin they don't recall them, caused me all kinds of issues which they weren't very helpful in).

Anyway back to Sinclair, it came with a year's warranty, which has been honoured as promised. 2 faults that couldn't be for seen over the course of the year, the last one day's before the warranty run out. I live a distance away so it was booked into my local BMW dealership as advised by Sinclair, all costs were covered by Sinclair's warranty. These would have been costly so I'm extremely happy & the car's running perfectly.

I rarely write reviews & wanted to wait incase anything wasn't as promised, but can honestly say i needn't have feared. This kind of service is a rarity nowadays and so I'd like to say a massive thankyou to Terri, Simeon, Jason, Chris & all the team at Sinclair Skoda, Gorseinon Rd, that have supported me from start to finish. Other car dealers should take a leaf out of there book when it comes to customer satisfaction.

Warm Regards
Cher

My dad recently purchased a BMW Convertible from this dealership (Seat Gorseinon). My advice would be to steer well clear of them. After going in for a repair the car came back not fixed after 4 days, the white leather seat was covered in grease where the mechanic had not put any cover on it. They are an absolute joke of a dealership and there's no responsibility or ownership for any faults or issues and nobody to talk to! I have told my dad to reject the vehicle and he's currently taking legal advice.