Purchased a 2026 Mercedes CLA from the Cardiff site. I was looked after by Nathanial during the process. He was amazing and made every effort to ensure I was happy, from initial contact, negotiation of my p/ex valuation and setting up the excellent finance. He was very professional during the whole experience, the car was extremely well presented and Nathanial could not do enough for me.

I had never bought a car from a dealership before and I am glad to say, from start to finish I found the experience at Mercedes-Benz in Cardiff excellent. All the staff were professional and friendly. However, the salesman I dealt with was Robert Edmunds. He kept in touch while finding the car I wanted without being over powering and showed a good knowledge of the vehicles. He was also very helpful in guiding me through the purchasing process. Making the whole procedure simple and straight forward. I would also like to thank the service engineers as they gave the car a thorough check before I was able to collect the vehicle. Reassuring me that the car was at the standard I expected.

Fantastic process from start to finish.
Special mention to Mark Davies & Lewis Williams!!

From my initial visit with my wife & Kids they were very professional and made the sale exceed all my expectations. Very happy with the vehicle purchased and would not hesitate to buy any future vehicles from the dealership via Mark & Lewis.

Everyone I came into contact with was extremely welcoming.
Rob Edmunds the salesperson I dealt with was friendly, knowledgeable and extremely helpful and made the process very straightforward. He was certainly not what you would expect of a stereotypical car salesman and nothing seemed too much bother for him.
I would happily deal with him again.

The attention to detail and service given to us by Nathanial was 5 Star
He us a Credit to your Company

I had a fantastic experience buying my new Mercedes, and I would especially like to thank David Taylor for his excellent service.

David was extremely helpful, patient and professional throughout the whole process. He explained everything in great detail, the whole car-buying experience very easy and enjoyable.

Excellent service from start to finish, 10/10 experience!

From entering the showroom and meeting up with Mark again. The transition was professional and friendly

This has been one of the most bizarre and unprofessional experiences I have ever had.

To begin with, I had to call the manager Adam just to obtain basic information about our purchase. If we had not already made up our minds to buy a particular car before visiting the showroom, we would not have gone back.

The sales representative Nathanial also promised two gifts for my little ones on the collection day. They were very excited about receiving them, but the sales representative said that he did not have them with him on the day and promised to bring them to us the following day. This never happened. I therefore texted him three days later, but he did not reply. I then called the showroom to ask what was going on a week later, and the person who answered the phone told me that the manager Adam or Louis would call me back. However, I have not heard from anyone since.

At this point, it is not really about the two gifts that the sales representative promised. It is about the lack of professionalism, communication, and respect shown throughout the whole experience. I am genuinely surprised that this level of customer service is being provided at this showroom.

Thanks to both Ross & Lewis , just bought a great car c63, great deal and things done as
Promised . Good service , traveled from London , pick me up for station and reimbursed costs. Most definitely be back for my next car in the future!

Well i have to say from the first time i went into mercedes in Cardiff, i was treated with the upmost respect, as being young and purchasing my first A Class. Even from first test drive driving my first Automatic, they let me drive on my own, and let me take the car home for 24 hours, i couldnt of asked for more from Nathanial Powell the sales guy.
And on collection everything went so smoothly, also they made us feel so welcome

Just picked up my new car from the team at Mercedes-Benz of Cardiff and the service was exceptional. David looked after me from start to finish. He was professional, knowledgeable, and went above and beyond to answer all my questions and make the handover stress-free. Fantastic dealership and top-tier service. Thank you, David!

Well happy with the car BUT after spending nearly £90.000 pound cash I thought there could have bean a better reveal than just weighting so long after turning up for the pick up of my car and just saying to me il go and put some petrol in you car and be back soon then just driving it to the window there is your car . NOT WHAT I WAS EXPECTING DISAPPOINTED.

Great buying experience from the team in particular Rob Edmunds good Comms from start to finish made provision for me to test drive multiple vehicles, also the car was in a different dealership so arranged for it to be delivered to view prior to purchasing. Also made arrangements for delayed pick up as I was away for the weekend pop in have a look around you never know what you might find

Very friendly, knowledgeable, efficient and extremely helpful

I had a very positive experience with the Rob Edmunds. He was professional, helpful, and handled all our questions quickly and efficiently. The entire process was smooth and straightforward, with clear communication throughout. I would definitely recommend their service to anyone looking for a hassle-free experience when purchasing a Mercedes.

Salesman was brilliant, took care of everything from start to finish, was really impressed, showroom and staff were excellent,, really nice experience buying from them , big shout out to the valets
And thanks again to Nathanial Powell (salesman)
If you’re looking for a nice new vehicle he’s the man

Loveley salesman. Listened and explained things for me

From start to finish sales and reception staff were so professional and helpful made buying a car a enjoyable experience

I just wanted to say a huge thank you to the Service Team at Mercedes-Benz of Cardiff for the wonderful service I received.

A special thank you to Caitlin, who looked after me throughout. She kept me updated every step of the way, was professional, friendly, and made the whole experience completely stress-free.

The team fixed all of the faults I originally booked the car in for, and they even investigated other issues that weren't part of the original booking. That level of care and attention really exceeded my expectations.

I can't thank Caitlin and the whole team enough. It's fantastic customer service like this that gives you confidence in both the dealership and the Mercedes-Benz brand. Highly recommended!