I want to let people know about the service I received from Sinclair at Bridgend VW . I purchased a nearly new VW golf estate the salesman name was nick lancastle .I was supposed to be getting a email from him letting me know when I could pick the car up ? But because he had taken my email address wrong I never received any email from him .I tried to get hold of him for two days eventually managed to speak to him .and asking him what the problem was .why I hadn't received any information from him .he had been emailing the wrong email address ? So because of this he offered me a free lifeshine paintwork treatment and also upholstery . treatment as a good will gesture because I had waited so long to get the car . this conversation was approximately 4oclock in the afternoon .and we arranged for me to collect the car the next day at 12oclock .we arrived at the garage about an hour early but didn't actually go into the showroom until our allocated time .on inspection of the car there was a bird mess right down the rear pillar of the driver's side the young lady that was dealing with the financial side of the sale of the car .I asked if she had anything to get it off .she came out side with a cloth and polished it off this wasn't a recent bird poo .it had dried up .so on getting the car home I made some enquiries about lifeshine product .and they say to do the job right it takes about three hours .first you are supposed to wash the car and take the polish off apply the lifeshine coating leave to dry for an hour and buff off ..my neighbour is a professional car valeter and he confirmed that the car
definitely hadn't had the treatment done . firstly because the garage didn't have enough time to get it done and secondly .the quick test we carried out on the car with a plastic beaker of water . didn't disperse like it should have if the car had been treated? I rang the garage and asked when this treatment was done .they couldn't really answer my question?but nick the salesman swore blind it had been done . when I asked him for the name of the person he wouldn't give me his name I then asked for the certificate showing that the car had the treatment .he wouldn't give it to me.i then asked to speak to the manager who in turn said that if wasn't happy he would have the car picked up .and I would receive a full refund .I asked him what time they would be picking up the car .he couldn't tell me I waited in all day .I rang the manager again at 4 45 pm to ask him when they were coming to pick up the car .he still couldn't give me a time eventually someone came at 7 30 pm to collect the car .I was told that I would receive my money back in three to five working days .it took about ten to twelve phone calls to the manager after ten days waiting for my money before they eventually paid the money into my account . I made a review then that I would never recommend Sinclair VW to anyone because of the dishonestly firstly of the salesman and then the sales manager .