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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Hello! Someone Ive ORDERED FROM THIS COMPANY 3WEEKS AGO,STILL HAVENT GOTTEN MY MERCHANDISE! I ASK FOR A REFUND, AND NO ONE STILL HAVENT RESPONDED! I WANT MY DAM MONEY! SIMPLY PLEASURE! DO NOT ORDER FR... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have just had an extremely positive experience using the online chat function on SP website. The assistant Jasmine put me at ease immediately and offered some really great advice for my choic... Leggi di più

Valutata 1 stelle su 5

Bristol branch. Had a family member go in to be told his 'custom was not welcomed' and that he was banned. The male server refused to give a reason as to why and said 'you know what you did,' provid... Leggi di più

Valutata 5 stelle su 5

Visited the Taunton store today and was pleasantly surprised with the store selection! The staff member was friendly and extremely knowledgeable with products and uses. They helped me decide what woul... Leggi di più

Dettagli dell'azienda

  1. Negozio di giocattoli erotici
  2. Negozio di abbigliamento erotico

Informazioni fornite da varie fonti esterne

Simply Pleasure is an award-winning adult retailer and joins Prowler, Prowler RED and Soho Original Adult Store under the ABS Group banner of adult stores. With 24 stores and 130 staff across the country, we’re also the UK’s largest adult retailer and we’re known for our wide variety of sex toys, vibrators, cock rings, lubricants, sex essentials and more. We give you access to affordable sex toys, but also stock luxury vibrators and adult brands. Our range of strokers and masturbators for him has made us a leader in men's pleasure, while our bullets, clitoral vibes, and rabbits have made us a front-runner in pleasure products for her, too.


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

209 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Visit to the Taunton store

Visited the Taunton store today and was pleasantly surprised with the store selection! The staff member was friendly and extremely knowledgeable with products and uses. They helped me decide what would best suit my needs and were very informative. Overall, a very pleasant and comfortable experience! If you're feeling apprehensive about visiting a store such as this, you will be put at ease instantly. Thank you

18 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

I visited the Hull branch recently and…

I visited the Hull branch recently and the product selection is great but the staff are so welcoming that they turned a daunting experience into a really fun one. Thank you so much and we will definitely be back to add to our collection!

14 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

I went into the Oldham store very last…

I went into the Oldham store very last minute for valentines day and the staff couldn't of been better, very informative and friendly, they completely put me at ease and I left with everything I wanted plus extras!

14 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Friendly and knowledgeable, great 3-for-2 offer!

Myself and my Partner came in to the shop on Bond Street as we decided we wanted a fun Valentine's night-in. We didn't really know what we were looking for, but the Manager and Charlie, the sales assistant, really looked after us and suggested things like games, couple-friendly toys, massage oils and flavoured gels that might give us fun and pleasure at the same time.

Charlie was so helpful and also explained about their 3-for-2 offer, so we came away with several items and had such a fun night, I can't tell you! We both feel absolutely brilliant today and can't wait to do it again! We might even experiment a little with other stuff we've not tried before.

Had a really great experience at this shop - cannot recommend highly enough!

14 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Great store and amazing staff

Frequent visitor of the Simply Pleasure Exeter store. Great products, great service and very knowledgeable staff. The store is bright and the staff very welcoming. highly recommend this company

1 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Best customer service

Went into the bournemouth shop for the first time and didn't have a clue what i was looking for. There was a super helpful lady who steered me in the right direction. Really went out of her way to take time explaining things to me so thankyou! Extremely helpful staff but without being too pushy. Exactly right in my book! The selection of products is amazing, would definitely recommend for beginners and experienced people, they seem to have it all!

31 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Amazing selection, advice and bargain prices!

Purchased some products from their website, was such a great selection, and I got some amazing quality toys for a great price. I spoke to a lovely lady on webchat and she gave helpful advice on what products to choose and explained them in detail. Quick and trackable delivery too. All round 10/10 experience. Will defiantly be my number 1 website to shop at for these products! :)

2 febbraio 2023
Non scritta su invito
Valutata 1 stelle su 5

I am very upset with this company

I am very upset with this company! I saw a charge on my card that I did not make to them and disputed the charge. Simply pleasures lied in the response stating I purchased from them and that whatever was ordered was delivered. THEY KNOW NOTHING WAS SHIPPED TO ME AND HAVE HAD MY MONEY FOR 3 MONTHS MAKING EXCUSE AFTER EXCUSE FOR WHY MY FUNDS HAVE NOT BEEN RETURNED. GIVE ME MY MONEY BACK!!!

10 ottobre 2022
Non scritta su invito
Logo di Simply Pleasure

Risposta di Simply Pleasure

Hi Kimo,

Thank you for leaving a review, unfortunately we cannot find your details by order or contact history with our customer care team.

i can see from your profile that you are based int he United States and believe you may have left this review for us by mistake as we operate in the UK only and have, in the past, been mistaken for (Simpli Pleasures)

We would love to clear this up for you
and would appreciate you contacting our customer care team on customercare@simplypleasure.com and provide your order number.

Kind regards,

Simply Pleasure (UK)

Valutata 5 stelle su 5

Highly recommend

Had a really positive experience with simply pleasure. Have used them several times.

Discreet packaging which is a must with a busy household, great prices for good quality products.
I have been exceptionally pleased with the products I received and can't fault them. ;)

I did accidently duplicate an order which customer services rectified when I spoke to them. They were really helpful and I will continue to use them.

28 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Friendly stores and online ordering was easy.

I went to their Bournemouth store and the staff were really friendly and made me feel comfortable talking about gifts for my girlfriend.

I decided not to buy straight away and placed the order online instead, the parcel was sent in discreet packaging and arrived as expected.

My girlfriend is very happy and I've bagged some brownie points in the process 😁

28 giugno 2022
Non scritta su invito
Valutata 3 stelle su 5

Hello this is Vannetta king again I …

Hello this is Vannetta king again I tried to send my order number to the email address that you gave me but it didn't work for some reason. But I have the order number as well as req so can you please contact me by phone my number is 816-715-1692

25 aprile 2022
Non scritta su invito
Logo di Simply Pleasure

Risposta di Simply Pleasure

Hi Vanetta,

We have spent time investigating your complaint/order and cannot find your order details, the product you referenced has not been stocked with us for a few years so we would not delivered this recently.

We do not ship to the US currently and a quick search of companies in the US shows that their is a US based company called "Simpli Pleasure"(simplipleasures.com), due to the reasons above we believe you may have got us confused and reviewed the wrong company - easily done with names so close.

Please feel free to contact our UK Customer Team on 0800 1223 669.

Many thanks,

Simply Pleasure Team.

Valutata 5 stelle su 5

Really impressed with the customer…

**Updated**
I did receive item Saturday after all and thd product was really good. Can't fault them amazing customer service and product!

Really impressed with the customer service, I ordered something and paid extra for saturday delivery! had a email from dpd saying it would be delivered Saturday but on tracking said Monday. Couldn't get through to anyone at dpd so rang simplypleasure and they said they would chase it up for me and ring me back it 10mins and they did ring me back in 10mins and said it does indeed say two different things on email and dpd website and even though the fault was with dpd and not them they refunded me the delivery even though it could still come Saturday. They could not do enough or be more apologetic really helpful friendly customer service. Hopefully the product will be as good as there customer service 🤞 review on that to follow

22 ottobre 2021
Non scritta su invito
Logo di Simply Pleasure

Risposta di Simply Pleasure

Hi Mike,

Thank you for leaving such a great review!

Kind regards,

Simply Pleasure Team.

Valutata 1 stelle su 5

Avoid. Terrible customer service.

Went in to the Oldham branch just to look around and see if there was anything we might want. The woman mentioned there was a 3 for 2 offer on so we spent some time walking around. We hadn't even decided if we wanted anything before the woman stood at the till started having a go at us with an attitude. She said "are you buying anything or are you just gonna wonder around laughing at the products cuz I've got things to do today" we weren't walking round laughing at the products we were laughing between ourselves in normal conversation. It's not as if we are a bunch of teenagers that went in to have a laugh, we're just a couple. Also I'd love to know what she had to do that was so important considering the shop doesn't close until 8 and we arrived around 5. If you can't understand the concept of shopping around and looking before buying you shouldn't work in a shop. It wasn't as if we were causing any trouble just looking at what was available. Left right after that because no way am I buying something from someone that's going to act like that. Don't know who trained her to react that way but she needs retraining. Absolutely ridiculous. Won't be going back.

23 luglio 2021
Non scritta su invito
Logo di Simply Pleasure

Risposta di Simply Pleasure

Thank you for taking the time to write a review on your experience Ellie. We are very disappointed with the feedback given and will be investigating this with our team. This is not the level of service we strive to achieve and would love to welcome you back again.

Kind regards,
Simply Pleasure Customer Care

Valutata 3 stelle su 5

Good customer service

Update: had product that wasn't working; but they sent me another product and gave me a freepost address to send the faulty product back to for repair

22 aprile 2021
Logo di Simply Pleasure

Risposta di Simply Pleasure

Dear Charlotte,

Thank you for your feedback and for your order.

We are very sorry to hear that the ordered item did not meet your expectations.

As we do not expect you to accept this we would like to get in touch to set things right. As we can see when leaving this review you have also reached out to us via email. We did reply to you with further information on how to operate the product which we were certain will get this issue resolved for you. As we have not heard back from you until this very day we would highly appreciate if you could let us know if the issue has been resolved. We always aim to provide you with the best service and of course with products that will not cause you dissatisfaction.

In case there is no further action required we would appreciate if you could reflect that within this feedback. Otherwise please allow us to rectify or improve the shopping experience by offering an alternative solution to the issue. We look forward hearing back from you.

Thank you for taking the time to leave this review and for shopping with us.

Kind regards,
Simply Pleasure Customer Services

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